Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Wilmington provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
384 reviews
5 stars
239
4 stars
33
3 stars
27
2 stars
8
1 star
77
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for being friendly, compassionate, and attentive to their pets' needs.
Customer Service
While some reviews highlighted excellent customer service, others reported issues with communication and administrative errors.
Wellness Plans
The wellness plans received mixed feedback; some customers found them beneficial, while others felt they were misleading or resulted in unexpected charges.
Care Quality
Overall, many customers expressed satisfaction with the quality of care provided to their pets, although there were notable complaints about misdiagnoses and unnecessary treatments.
Busy Environment
Several reviews mentioned the busy nature of the clinic, which sometimes led to longer wait times and rushed interactions.
- KZkarol zuniga2 days ago1.0Had an appointment at 8am....showed up at 8am only to be told they couldn't take us. Someone called out sick and they couldn't fit us in until January. All after waiting over 3 weeks to get an open appointment. Completely inconsiderate and lack of accountability when the error is on their end. Really the worst Banfield I've been to.
- JRJames Rankin2 days ago1.0We had an appointment that we waited a month for showed up on time, but it took them almost 30 min to check us in. They then told us they couldn't see us and that we had to wait another 2 months for an appointment. They were completely unaccommodating, even though it was their mistake. Saying sorry but then not being able to do anything about it is unsubstantial. There's a reason this place is under 4 stars. Time to look for insurance elsewhere.
- ERErica Rogers4 days ago1.0HORRIBLE experience here all around!! DO NOT WASTE YOUR TIME AND MONEY. I ended up driving 2.5 hours to a vet in Raleigh over going back to this place. They never answer their phones. They never call you back. Half the time they don’t know their own prices or just make them up. Almost all of the time they have no idea what’s going on or what they are talking about. The place is very understaffed so the staff that is there is overworked and frazzled all the time. They are rude and often make mistakes and then get upset at you for it. God forbid you have an emergency or have an issue that has a time constraint. Thankfully another vet was able to get me in. I will never go back to this place. This vet caused me so much unnecessary stress and quite literally wasted my time and money for nothing in return. Also, DO NOT GO HERE FOR HEALTH CERTIFICATES!!! You will miss your trip and they charge you double what other vets will.
- ASAmy SNov 13, 20253.0We love the vets here but waiting 25+ minutes for a scheduled appointment is something that NEEDS improvement.
- LVLuis VasquezNov 9, 20255.0Great experience and welcoming staff. The vet tech made sure my pup was well taken care of and went the extra mile to ensure I was able to get him back in a timely manner. Thank you Chris!!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What veterinary services does Banfield Pet Hospital in Wilmington offer?
Banfield in Wilmington offers comprehensive preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, comprehensive examinations, spay/neuter surgery, microchipping, DNA testing, and end-of-life care.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services. However, they offer urgent care advice during hospital hours and can refer you to emergency hospitals or specialty providers as needed.
Can I schedule an appointment at Banfield Pet Hospital online or via an app?
Yes, you can schedule an appointment online at their website or use the Banfield app available on iOS and Android devices for convenient appointment scheduling.
What are Banfield Pet Hospital Wilmington's opening hours?
Banfield is open Monday to Thursday from 8 AM to 6 PM, Friday and Saturday from 8 AM to 5 PM, and Sunday from 10 AM to 4 PM. The hospital is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield offer virtual veterinary care?
Yes, clients with Optimum Wellness Plans can access 24/7 remote pet care advice and triage support via Vet Chat™ on the Banfield app, including virtual visits for convenient care from home.
Is Banfield Pet Hospital welcoming to LGBTQ clients and do they require appointments?
Yes, Banfield welcomes LGBTQ clients and requires appointments for visits to ensure quality care and scheduling efficiency.
Where is Banfield Pet Hospital located in Wilmington?
It is located at 4715 New Centre Dr, Building E, Wilmington, NC 28405, United States.
What nearby pet-related stores can I visit when coming to Banfield Pet Hospital?
Nearby you can visit PetSmart, which offers pet grooming and pet products, conveniently located nearby for your pet care shopping needs.
Are there food and coffee options near Banfield Pet Hospital Wilmington for pet owners waiting during appointments?
Yes, nearby options include Three Friends Coffee for coffee and cafe items, Bonefish Grill for seafood dining, Chick-fil-A for fast food, Genki Japanese and Sushi Restaurant for Asian cuisine, and sweetFrog for bakery treats.
What retail and shopping places are close to Banfield Pet Hospital Wilmington for quick visits?
Nearby shopping includes New Centre Market shopping center, Burlington department store, Marshalls discount and clothing store, pOpshelf discount and arts and crafts store, Shoe Station and Shoe Carnival for footwear, and OfficeMax for office supplies.