Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Wake Forest provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.8
240 reviews
5 stars
136
4 stars
32
3 stars
8
2 stars
8
1 star
56
What are people saying?
AI-generated from recent customer reviews
Quality of Care
Mixed reviews on the quality of care provided, with some customers praising the staff's compassion while others reported neglect and misdiagnosis.
Customer Service
Customer service experiences vary widely; some staff are described as friendly and helpful, while others are noted for being rude and dismissive.
Communication Issues
Many customers expressed frustration with poor communication, including long wait times for responses and lack of updates during appointments.
Appointment Process
The shift to a drop-off model for appointments has been criticized for causing delays and lack of personal interaction during visits.
Pricing Transparency
Customers reported concerns about high costs and lack of transparency regarding pricing for services, leading to feelings of being overcharged.
- JDJim DussiasAug 22, 20255.0Excellent care for our Yorkie.
- FOFranklin OlmoAug 6, 20254.0We lost a furry friend unexpectedly and it was a difficult day. The staff here were so professional and sensitive to our loss.
- PSPat StabileJul 15, 20251.0I have been a client for over 14 years and have had 4 pets taken care of at this clinic over this period of time. I feel the service has deteriorated significantly over the years. They have grown, and they are inadequately staffed to handle the volume of patients they have. Phone calls get unanswered, and if they are answered, more often than not you are put on hold and sometimes they do not return to the phone, so you have to call them back. I was asked by Dr Valentine to call and send an email to communicate info relating to my pet. Why do I need to jump thru hoops, when all she needed to do is call back, or read her emails. It just became ridiculous over the last couple of years with lack of attention and response from staff and vet. It also took weeks to get prescriptions authorized numerous times. if you aren't getting the med from them, don't expect anyone to follow thru. It takes numerous follow ups to get what you need. Even Chewy offered to help on occasion and call on my behalf to refill a med my dog needed, and I was told by the rep they called twice and got hung up on. If you have young pet's and have very basic needs it can work for you, but if you have special circumstances or a senior pet, I recommend you go elsewhere so you can get dedicated care and the attention your pet deserves. Personally, if i had a new pet and was looking for a vet, this is the last place i would go. The last year or so my senior dog who has diabetes, it became very difficult to get him in there and when i had emergencies they wouldn't even see him. They urged me to take him to the vet hospital (Blue Pearl - which is conveniently owned by the same company!!). So technically what you pay for here is regularly scheduled shots and quick checkups, not dedicated personalized pet care. They lead you to believe that's what you will get when you sign up, but you do not. So, if your pet is sick or elderly, you might as well go to a regular vet. It's pointless to pay wellness fees when you can't depend on them to see your pet and provide the proper care he needs, when he needs it.
- MFmessybill FisherJul 2, 20255.0My experience with BANFIELD HOSPITALS HAS BEEN GREAT OVER THE YEARS I HAVE NEEDED ASSISTANCE WITH MY ALMOST NINE YEAR OLD BOXER, they have made me feel at home and explained what was done for my JOLEEN! BEST GIVE EM A TRY NOW BEFORE YOU MEED REAL HELP! MRBILL 🇺🇸🇺🇸
- BFBill FisherJul 2, 20255.0Banfield is in my opinion the bestest animal place to take your pet for care or about anything your pet needs. They let you know when it’s time for you to take care of your pet so they keep current on your pets needs. Weather they need nails trimmed, vaccinations or a little dental care. You can tell them MRBILL TOLD YOU ABOUT BANFIELD AND THERE MANY THINGS THEY CAN DO FOR YOUR PET. MRBILL 🇺🇸🇺🇸☁️
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Wake Forest?
Banfield Pet Hospital in Wake Forest is open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and Sunday from 9:00 AM to 5:00 PM.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, they offer urgent care advice during hospital hours and can provide referrals to emergency hospitals if needed. For emergencies outside hospital hours, please contact your local emergency hospital.
Can I access veterinary care online through Banfield?
Yes, Banfield clients with Optimum Wellness Plans can get 24/7 remote general pet care advice and triage support via Vet Chat™ on the Banfield app.
What preventive health care services are offered at Banfield Pet Hospital?
Banfield offers various preventive care treatments including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is included in the Optimum Wellness Plan at Banfield?
The Optimum Wellness Plan provides annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutritional consultations, and dental care. It is not insurance but offers discounts on treatments and automatically renews annually.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via Banfield's website or app, using the provided scheduling link for the Wake Forest location.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and get a pickup call, and virtual visits for Optimum Wellness Plan holders.
Which nearby pet-related stores can I visit after Banfield Pet Hospital?
After visiting Banfield Pet Hospital, you can visit nearby PetSmart for pet supplies and grooming services, which is convenient for your pet's overall care needs.
Are there any nearby dining options around Banfield Pet Hospital?
Yes, nearby dining includes Rudino's Pizza & Grinders, Applebee's Grill + Bar, and Goodberry's Frozen Custard, offering options if you want to grab a meal or treat after your pet's visit.
What other personal care or retail stores are near Banfield Pet Hospital?
Near Banfield Pet Hospital, you can visit Naomi Nails Spa for beauty services or Sport Clips Haircuts of Wake Forest for haircuts. For shopping, there are stores like Saucony for shoes and Tracie's Boots & Buckles for clothing and fashion accessories.