Brand Certified
Banfield Pet Hospital
3.8(249 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
11835 Retail Dr, Wake Forest, NC
27587, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(919) 562-3852
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Wake Forest provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
3.8
249 reviews
5 stars
141
4 stars
34
3 stars
8
2 stars
8
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with customer service, with some staff being described as friendly and helpful, while others were noted as rude and dismissive.
Care Quality
While some customers praised the quality of care for their pets, others reported serious concerns about misdiagnoses and inadequate treatment, particularly in urgent situations.
Appointment Issues
Many reviews highlighted frustrations with the appointment system, particularly the shift to a drop-off model that left pets waiting for extended periods without care.
Pricing Transparency
Customers expressed dissatisfaction with pricing, citing a lack of transparency and feeling overcharged for services, especially in relation to the wellness plan.
Staff Competence
There were mixed reviews regarding the competence of the veterinary staff, with some praising their knowledge and care, while others reported feeling that their pets were treated as mere numbers.
- DVDaniela M VenegasFeb 19, 20265.0So far, so good! This site has been my dogs’ vet for almost three years, and I am very satisfied every time. I feel safe leaving my dogs there!
- TGTraci GrayFeb 16, 20265.0I want to specifically recognize Yani at the Banfield location off Retail Drive. After a very frustrating experience at another location earlier that morning, Yani completely turned things around for us. Yani took the time to do a root cause analysis to understand what went wrong with our appointment, showed genuine compassion for the inconvenience we experienced, and handled everything with professionalism and care. She rescheduled our appointment seamlessly and even waived our new membership fee as a courtesy. Her kindness, accountability, and problem-solving skills made a stressful situation feel manageable and restored our confidence in Banfield. Customer service like this truly makes a difference. Thank you, Yani.
- LSLauren : Rank Rise StudioDec 23, 20254.0Good vet - don’t love the national phone system booking as they always book and then the vet calls to cancel the appt
- DKDonovan KightDec 22, 20251.0Called banfield to get a nail clipping for my dog. Lady on the phone said rabies vaccine is coming due in a month. I said okay sure we can do that too. Schedule it out a week because I didnt want to do a drop off and new it would be quick. Got to banfield, they had no idea I had an appointment, no notes in the system except "drop-off". Whoever I spoke with on the phone is an absolute worthless employee and the staff couldn't have handled it worse. Not to mention, my $20 nail cut that I had originally wanted to book turned into a $200 office visit. Screw this place. Do not trust them with your pet. They will do anything to scam you Go to petco for grooming if its near you or literally anywhere else.
- OROscar ReyesNov 28, 20251.0Sad to say but they wont advise you on best food for a dog.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Wake Forest?
Banfield Pet Hospital in Wake Forest is open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and Sunday from 9:00 AM to 5:00 PM.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, they offer urgent care advice during hospital hours and can provide referrals to emergency hospitals if needed. For emergencies outside hospital hours, please contact your local emergency hospital.
Can I access veterinary care online through Banfield?
Yes, Banfield clients with Optimum Wellness Plans can get 24/7 remote general pet care advice and triage support via Vet Chat™ on the Banfield app.
What preventive health care services are offered at Banfield Pet Hospital?
Banfield offers various preventive care treatments including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is included in the Optimum Wellness Plan at Banfield?
The Optimum Wellness Plan provides annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutritional consultations, and dental care. It is not insurance but offers discounts on treatments and automatically renews annually.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via Banfield's website or app, using the provided scheduling link for the Wake Forest location.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and get a pickup call, and virtual visits for Optimum Wellness Plan holders.
Which nearby pet-related stores can I visit after Banfield Pet Hospital?
After visiting Banfield Pet Hospital, you can visit nearby PetSmart for pet supplies and grooming services, which is convenient for your pet's overall care needs.
Are there any nearby dining options around Banfield Pet Hospital?
Yes, nearby dining includes Rudino's Pizza & Grinders, Applebee's Grill + Bar, and Goodberry's Frozen Custard, offering options if you want to grab a meal or treat after your pet's visit.
What other personal care or retail stores are near Banfield Pet Hospital?
Near Banfield Pet Hospital, you can visit Naomi Nails Spa for beauty services or Sport Clips Haircuts of Wake Forest for haircuts. For shopping, there are stores like Saucony for shoes and Tracie's Boots & Buckles for clothing and fashion accessories.
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