Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Wake Forest provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.8
244 reviews
5 stars
137
4 stars
33
3 stars
8
2 stars
8
1 star
58
What are people saying?
AI-generated from recent customer reviews
Staff Competence
While some customers praised the staff for being friendly and knowledgeable, others reported instances of rude behavior and lack of compassion from both the front desk and veterinary staff.
Care Quality
Feedback indicates a significant divide in experiences; some customers felt their pets received excellent care, while others reported neglect and misdiagnosis, leading to severe consequences.
Communication Issues
Many reviews highlighted poor communication, including long wait times for appointments, lack of updates during visits, and difficulties in reaching staff by phone.
Pricing Concerns
Customers expressed dissatisfaction with pricing transparency and felt that the costs were high, especially in relation to the services provided.
Drop-off Model
The clinic's shift to a drop-off model for appointments has been criticized for causing stress to pets and owners, with many feeling it detracts from personalized care.
- LSLauren : Rank Rise StudioDec 23, 20254.0Good vet - don’t love the national phone system booking as they always book and then the vet calls to cancel the appt
- DKDonovan KightDec 22, 20251.0Called banfield to get a nail clipping for my dog. Lady on the phone said rabies vaccine is coming due in a month. I said okay sure we can do that too. Schedule it out a week because I didnt want to do a drop off and new it would be quick. Got to banfield, they had no idea I had an appointment, no notes in the system except "drop-off". Whoever I spoke with on the phone is an absolute worthless employee and the staff couldn't have handled it worse. Not to mention, my $20 nail cut that I had originally wanted to book turned into a $200 office visit. Screw this place. Do not trust them with your pet. They will do anything to scam you Go to petco for grooming if its near you or literally anywhere else.
- OROscar ReyesNov 28, 20251.0Sad to say but they wont advise you on best food for a dog.
- JDJim DussiasAug 22, 20255.0Excellent care for our Yorkie.
- FOFranklin OlmoAug 6, 20254.0We lost a furry friend unexpectedly and it was a difficult day. The staff here were so professional and sensitive to our loss.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Wake Forest?
Banfield Pet Hospital in Wake Forest is open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and Sunday from 9:00 AM to 5:00 PM.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, they offer urgent care advice during hospital hours and can provide referrals to emergency hospitals if needed. For emergencies outside hospital hours, please contact your local emergency hospital.
Can I access veterinary care online through Banfield?
Yes, Banfield clients with Optimum Wellness Plans can get 24/7 remote general pet care advice and triage support via Vet Chat™ on the Banfield app.
What preventive health care services are offered at Banfield Pet Hospital?
Banfield offers various preventive care treatments including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is included in the Optimum Wellness Plan at Banfield?
The Optimum Wellness Plan provides annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutritional consultations, and dental care. It is not insurance but offers discounts on treatments and automatically renews annually.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via Banfield's website or app, using the provided scheduling link for the Wake Forest location.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and get a pickup call, and virtual visits for Optimum Wellness Plan holders.
Which nearby pet-related stores can I visit after Banfield Pet Hospital?
After visiting Banfield Pet Hospital, you can visit nearby PetSmart for pet supplies and grooming services, which is convenient for your pet's overall care needs.
Are there any nearby dining options around Banfield Pet Hospital?
Yes, nearby dining includes Rudino's Pizza & Grinders, Applebee's Grill + Bar, and Goodberry's Frozen Custard, offering options if you want to grab a meal or treat after your pet's visit.
What other personal care or retail stores are near Banfield Pet Hospital?
Near Banfield Pet Hospital, you can visit Naomi Nails Spa for beauty services or Sport Clips Haircuts of Wake Forest for haircuts. For shopping, there are stores like Saucony for shoes and Tracie's Boots & Buckles for clothing and fashion accessories.