Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Yadkin Park provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.4
258 reviews
5 stars
199
4 stars
16
3 stars
10
2 stars
4
1 star
29
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their caring and compassionate treatment of pets, highlighting specific veterinarians and technicians.
Customer Service
Feedback indicated a mix of experiences with customer service, with some praising the helpfulness of staff while others reported rudeness and poor communication.
Pricing Concerns
Several reviews expressed dissatisfaction with pricing, citing high costs for services and perceived price gouging, particularly for health certificates.
Appointment Issues
Customers frequently mentioned difficulties in scheduling appointments, including cancellations and long wait times, leading to frustration.
Facility Cleanliness
The clinic was generally described as clean and well-kept, contributing positively to customer experiences.
- DBDonna BrownNov 16, 20253.0Yes We have been with Yankin Park / Banfield pet Hospital for around 15 + years in SP ! So for years I have Certainly/ in the Past have always very much admire the devotion to our pets they have Shown and appreciated the Staff/ Vetinary Doctors there / techs Especially Dr. powell !!! Our family moved to help out 4- years ago from SP to Rockingham area due to our Youngest daughter that was diagnosed with blood Cancer so we are about 30- 40 minutes away depends on traffic ! Today not a good Day ! I agree to an Appointment on Sunday / I thought was 3:00 pm Arrived at around 2:34-2:40 with both Dogs in the parking lot ! Both went potty! Got in was told I am late/ Appointment at 2:00 pm And Couldn't bs Seen / I asked Why and if possible Could we be work in or at least one dog seen ! Answer No !!! I didn't even get a Phone reminder of our Appointment/ usually we Do ! Yes I am Very Disappointed Today !!! It seems Noone care or made Allowance for situations! In general people don't care / lack of understanding! Yes nothing is Cheap and We do pay for extra Wellness Plans for our Dogs ! Just frustrated with Self / No Reminder appointment Distance in going and not even one dog could be seen or Received her rabies shot! A wasted drive and handling my Daughter as well today ! It seems visit all about production / money anymore! Not the same as a few years Ago ! Not a good Day for Me / Dogs or my Daughter
- AHAiden HolcombJul 30, 20255.0We have a new kitty. It is like having a new baby in the house. My Asteriod had some issues and at first I chatted with the virtual team at 6 A.M. the response was fast and helpful. Made an appointment and the team at the Yadkin office were so helpful and patient. The whole team especially leslie and Dr. Bailey. I really feel at ease knowing that you care as much as I do. Thank you so much!!
- WBWendy BelichJul 17, 20251.0Had an appointment for health certificate today. When i called the quoted 160 to 300 dollars. I arrive and they tell me it will be 707. I travel with my dog in and out of country all of the time. I have never paidore then 350. Now i am in a bind and i have fligts to cancel. At this time they then said the doctor can carge what ever she want. Amateurs for sure. Helath certificates are electronically sent in and electronically sent back. Lazy and taking advantage of someone who already has a flight booked. ,price gouging at its best. If you feel you have to use banfield make sure you book with Dr. Thomas. Dr. Wood feels that warented 707$ versus other vets at 200 to 350 . I find it much more reasonable to drive to cross creak veterinarian in Fayetteville. Much more reasonable and knowledgeable about international health certificates. I i have not been paying for my other dog for 11 years at banfield i would be moving elsewhere all together
- DDDianeJul 10, 20255.0I've had appointments with Dr's. Keen and Bailey, and both are phenomenal. The techs are caring and efficient. The front desk staff obviously work hard but really need more help answering the phones, filling scripts and food orders, and checking pets in and out.
- EEErin EatonJun 14, 20255.0Very nice team, clean-well kept hospital and fantastic vet med!! After horrible experiences with the Banfield closer to where I live I will be happily driving the hour to see the Team at Southern Pines Banfield!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of preventive pet health care services does Banfield Pet Hospital offer?
Banfield Pet Hospital provides a variety of preventive care treatments including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep your pet healthy at all life stages.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals. For emergencies outside of hospital hours, contact your local emergency hospital.
How can I schedule an appointment at Banfield Pet Hospital in Southern Pines?
You can schedule an appointment online through their website or via the Banfield app available on iOS and Android platforms.
What types of appointments are available at Banfield Pet Hospital?
They offer in-room appointments where you stay with your pet, drop-off appointments with pickup notifications, and Virtual Visits for clients enrolled in Optimum Wellness Plans.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, early screening, nutrition consultations, dental care, and more. These plans are not insurance but offer discounts for treatments; they renew annually unless paid in full.
Does Banfield Pet Hospital offer remote veterinary care?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support through Vet Chat™ on the Banfield app.
What are the operating hours of Banfield Pet Hospital in Yadkin Park?
The hospital is open Monday through Saturday from 8:00 AM to 5:00 PM, and Sundays from 9:00 AM to 4:00 PM. They are closed on major holidays including Thanksgiving, Christmas, and New Year's Day.
Is Banfield Pet Hospital accessible for people with disabilities?
Yes, the facility has wheelchair accessible restrooms and is welcoming to all customers, including those from the LGBTQ community. Appointments are required.
What nearby places can I visit around Banfield Pet Hospital in Southern Pines?
Nearby, you can find HomeChoice Healthcare, Elite Academy Of Dance, and Ostert Physical Therapy. These locations offer additional healthcare and recreational activities that you might want to explore before or after your visit to Banfield.
How can nearby establishments like Watch My Wag support pet owners visiting Banfield Pet Hospital?
Watch My Wag offers pet boarding and pet sitting services nearby, which can be convenient for clients needing care for their pets before or after veterinary visits at Banfield.