Brand Certified
Banfield Pet Hospital
4.4(293 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
970 Tarrytown Center, Rocky Mount, NC
27804, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(252) 451-0102
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Rocky Mount provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.4
293 reviews
5 stars
216
4 stars
36
3 stars
15
2 stars4
1 star
22
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customers frequently praised the staff for being friendly, knowledgeable, and compassionate towards their pets.
Appointment Issues
Several reviews highlighted problems with appointment scheduling, including cancellations and miscommunication regarding availability.
Cost Concerns
Some customers expressed dissatisfaction with the pricing of services and unexpected out-of-pocket costs despite having wellness plans.
Overall Care Quality
Many customers reported positive experiences with the quality of care provided to their pets, noting thoroughness and attentiveness from the veterinarians.
- AJAmber JJan 19, 20265.0Great place and very nice staff. Address in GPS is not correct... that'll take you to petsmart...they have relocated and the new building is in same parking lot as Sam's Club
- JEJeanette B. EdgeJan 16, 20265.0I love it
- TGTammy GomezNov 19, 20255.0Love the service and care for the animals
- BFBob FlahertyNov 9, 20255.0All my family uses Banfield vet services. I have been to several locations. Presently using Rocky Mount. Like the people there.
- LLLNov 1, 20251.0I have had multiple problems with this location. I came in the other day asking the receptionist if I had to make an appointment to be seen. She said yes. I told her I was looking for a quote to see how much it would cost to have my Pomeranian’s extra teeth removed and spayed at the same time. We proceeded to set up an appointment for today at 8:30 am. I drop her off today just to be told the dentist isn’t there so I wouldn’t be able to get a quote. If the dentist isn’t there why did the receptionist make an appointment on the day they’re not there? The previous experience was when I brought my other dog to be seen because she had a lot of bald spots and rashes. I wanted to get an answer as to why this was happening. When I picked her up the vet didn’t notice the bald spots until I pointed it out. It wasn’t one or two. My dog had a lot of small bald spots that were all over. This location may be the cheapest but I don’t trust their staff when they can’t set up an appointment correctly or notice small details. I don’t trust them to spay/neuter my dogs. This may not be your experience but this was mine. I hope they improve.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Brand Certified Facts from Banfield Pet Hospital
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