Brand Certified
Banfield Pet Hospital
4.1(311 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
5501 Capital Blvd, Raleigh, NC
27616, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(919) 872-8622
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Raleigh provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.1
311 reviews
5 stars
196
4 stars
41
3 stars
16
2 stars
17
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including long wait times, difficulty reaching staff, and unprofessional behavior.
Care Quality
While some customers praised the care their pets received, others expressed dissatisfaction with misdiagnoses and inadequate treatment.
Staff Friendliness
Several reviews highlighted the friendliness and compassion of the staff, although this was inconsistent across experiences.
Appointment Issues
Numerous customers experienced issues with scheduling, including overbooking and long wait times for appointments.
Communication Problems
Customers frequently noted a lack of communication regarding their pets' care and treatment plans, leading to frustration.
- OFOriana FarinaJan 14, 20261.0I admitted my puppy because of a urine problem. They gave him a treatment that didn't go with his diagnosis. My dog got worse with that treatment, she started with vomiting, diarrhea and tremors. I took her to another place where they are professionals and they confirmed that the treatment they sent her at BANFIELD was not the right one. From an emergency that could come out for $500, he spent the $1,500 for this place.
- VMVincent Clark (Vee Man)Dec 30, 20255.0Really cared for my pets.
- AEAnne EhlersNov 22, 20255.0Jessie is amazing! She’s the chihuahua whisper. Dr. K is the best!
- TMtammy martinNov 7, 20255.0The people is friendly and they take good care of my dog.
- BBBatesianBroadOct 1, 20251.0I was really unhappy with this vet practice. I repeatedly told them I'd adopted a feral cat, and she was NOT going to let them examine her. And being feral, I knew this was going to be traumatic for her. I asked beforehand if there was a way to sedate her, and they said because they hadn't seen her before, they couldn't recommend anything. I asked them to be ready to sedate her upon arrival because, again, she's feral and won't let them touch her. When I got there, they didn't sedate her, they took her back for 30 seconds, brought her back in, and said they couldn't examine her. I mean, obviously! They told me I needed to bring her back for another appointment where they could sedate and examine her, and then I'd have to bring her back for a third appointment to remove the cyst I'd brought her in for. I couldn't have made it any clearer that this needed to be a one-and-done appointment if possible and that the cat would be terrified. They spent the whole time trying to sell me some expensive service I didn't need with an expensive insurance plan I didn't ask for. 1) They didn't listen to me, 2) the pushy tactics with the insurance plan, and 3) the three appointments they wanted convinced me they were more interested in following protocol and trying to make money instead of putting the wellbeing of the animal above everything. Not what I want in a vet. I ended up taking her to Care First Animal Hospital, where they listened to me and did everything in one appointment. I do not recommend Banfield at all!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the hours of operation for Banfield Pet Hospital in Raleigh?
Banfield Pet Hospital is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and closed on Sundays and major holidays.
Does Banfield Pet Hospital offer emergency care services?
Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals. For emergencies outside hospital hours, please contact your local emergency hospital.
What types of preventive care services does Banfield offer for pets?
Banfield offers preventive care services including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is included in an Optimum Wellness Plan at Banfield?
Optimum Wellness Plans include annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, and dental care. They are not insurance but offer discounts on treatments.
How can I schedule an appointment with Banfield Pet Hospital?
You can schedule an appointment online via their website or mobile apps, or by calling the hospital directly at +1 919-872-8622.
Does Banfield Pet Hospital offer virtual visits?
Yes, Optimum Wellness Plan clients can have virtual visits, which save time and provide quality care from the comfort of home.
Is Banfield Pet Hospital wheelchair accessible and inclusive to LGBTQ+ clients?
Yes, the hospital has wheelchair-accessible restrooms and welcomes LGBTQ+ clients, ensuring an inclusive environment.
Are there nearby restaurants where I can eat before or after visiting Banfield Pet Hospital?
Yes, nearby restaurants include Five Guys, Bojangles', Restaurante Marisol, and McAlister's Deli, offering a variety of dining options for customers.
What nearby automotive services are available around Banfield Pet Hospital?
Close to Banfield, you can find automotive dealers and services such as WestGate Luxury Automotive Raleigh, Rolls-Royce Motor Cars Raleigh, Alfa Romeo Of Raleigh, and Leith Auto Center for your automotive needs.
Are there any nearby wellness or health stores near Banfield Pet Hospital?
Yes, nearby wellness stores include The Vitamin Shoppe and Vitamin Shoppe, where customers can shop for vitamins and supplements.
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