Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Raleigh provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.1
303 reviews
5 stars
189
4 stars
41
3 stars
16
2 stars
17
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including long wait times, difficulty reaching staff, and unprofessional interactions.
Care Quality
While some reviews praised the quality of care and compassion shown by individual staff members, others highlighted serious concerns about misdiagnoses and inadequate treatment.
Communication Issues
Frequent complaints about lack of communication regarding appointments, treatment updates, and billing practices were noted.
Staffing Problems
Several reviews mentioned chronic understaffing leading to overbooking, long wait times, and a stressful environment for both pets and owners.
Wellness Plans
The wellness plans received mixed feedback; while some found them beneficial and cost-effective, others felt they were not worth the expense given the service quality.
- AEAnne Ehlers2 days ago5.0Jessie is amazing! She’s the chihuahua whisper. Dr. K is the best!
- TMtammy martinNov 7, 20255.0The people is friendly and they take good care of my dog.
- BBBatesianBroadOct 1, 20251.0I was really unhappy with this vet practice. I repeatedly told them I'd adopted a feral cat, and she was NOT going to let them examine her. And being feral, I knew this was going to be traumatic for her. I asked beforehand if there was a way to sedate her, and they said because they hadn't seen her before, they couldn't recommend anything. I asked them to be ready to sedate her upon arrival because, again, she's feral and won't let them touch her. When I got there, they didn't sedate her, they took her back for 30 seconds, brought her back in, and said they couldn't examine her. I mean, obviously! They told me I needed to bring her back for another appointment where they could sedate and examine her, and then I'd have to bring her back for a third appointment to remove the cyst I'd brought her in for. I couldn't have made it any clearer that this needed to be a one-and-done appointment if possible and that the cat would be terrified. They spent the whole time trying to sell me some expensive service I didn't need with an expensive insurance plan I didn't ask for. 1) They didn't listen to me, 2) the pushy tactics with the insurance plan, and 3) the three appointments they wanted convinced me they were more interested in following protocol and trying to make money instead of putting the wellbeing of the animal above everything. Not what I want in a vet. I ended up taking her to Care First Animal Hospital, where they listened to me and did everything in one appointment. I do not recommend Banfield at all!
- CSc spralingSep 16, 20255.0My 🐕 was treated well, her wellness exam and shot's were given.All staff were friendly to her.Im pleased with the service I received.
- YKYakov KaganSep 15, 20255.0This hospital doing great job taking care of my puppy. The stuff are very friendly and knowledgeable! They are treat my pet as their own! With my monthly plan I am very pleased! All visits and regular vaccination are covered! Highly recommended this place!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the hours of operation for Banfield Pet Hospital in Raleigh?
Banfield Pet Hospital is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and closed on Sundays and major holidays.
Does Banfield Pet Hospital offer emergency care services?
Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals. For emergencies outside hospital hours, please contact your local emergency hospital.
What types of preventive care services does Banfield offer for pets?
Banfield offers preventive care services including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is included in an Optimum Wellness Plan at Banfield?
Optimum Wellness Plans include annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, and dental care. They are not insurance but offer discounts on treatments.
How can I schedule an appointment with Banfield Pet Hospital?
You can schedule an appointment online via their website or mobile apps, or by calling the hospital directly at +1 919-872-8622.
Does Banfield Pet Hospital offer virtual visits?
Yes, Optimum Wellness Plan clients can have virtual visits, which save time and provide quality care from the comfort of home.
Is Banfield Pet Hospital wheelchair accessible and inclusive to LGBTQ+ clients?
Yes, the hospital has wheelchair-accessible restrooms and welcomes LGBTQ+ clients, ensuring an inclusive environment.
Are there nearby restaurants where I can eat before or after visiting Banfield Pet Hospital?
Yes, nearby restaurants include Five Guys, Bojangles', Restaurante Marisol, and McAlister's Deli, offering a variety of dining options for customers.
What nearby automotive services are available around Banfield Pet Hospital?
Close to Banfield, you can find automotive dealers and services such as WestGate Luxury Automotive Raleigh, Rolls-Royce Motor Cars Raleigh, Alfa Romeo Of Raleigh, and Leith Auto Center for your automotive needs.
Are there any nearby wellness or health stores near Banfield Pet Hospital?
Yes, nearby wellness stores include The Vitamin Shoppe and Vitamin Shoppe, where customers can shop for vitamins and supplements.