Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Brier Creek provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
208 reviews
5 stars
125
4 stars
30
3 stars
5
2 stars
6
1 star
42
What are people saying?
AI-generated from recent customer reviews
Professionalism
Some customers praised the professionalism and care of the staff, while others reported unprofessional behavior and lack of empathy during critical situations.
Communication
Many reviews highlighted poor communication regarding appointments, procedures, and follow-ups, leading to frustration among customers.
Care Quality
While some customers felt their pets received excellent care, others expressed concerns about rushed services and inadequate attention to their pets' needs.
Customer Service
The quality of customer service varied significantly, with some staff being described as friendly and helpful, while others were noted for being rude or dismissive.
Pricing Concerns
Several customers mentioned high costs and unexpected charges, leading to dissatisfaction with the value of services provided.
- RLRenada LewisOct 25, 20255.0"We have been so impressed with the level of professionalism and care at Banfield in Brier Creek. The veterinarians are highly knowledgeable and proactive, and you can tell they are passionate about what they do. Our appointments always run smoothly and efficiently. My fur baby can be a little nervous at the vet, but the entire staff works wonders to keep her calm and happy during visits. The service is consistently excellent, and we always leave with a positive feeling."
- NFNicole ForeroSep 30, 20251.0Do not bring your pet baby to this place the brand and or the location. I hate horrible experience in the last six months. We have our first new puppy first brought in at 11 weeks for vaccines and check up. My first experience was with an unprofessional Vet at the last Appt of the day (which I didn’t know) I tried to ask questions and learn and I was told to Google my questions or wait for the next visit. I had to ask for them to Check his ears mouth nose etc. I had to micromanage. The moment I left the dirty disgusting room the Bet threw her backpack in and ran out the door. She couldn’t have cared less. Today we had our last visit. They had no clue why I was there meanwhile the Appt states the reason. They did a fecal test in an open area not a private room as they stated it would be and picked him four times in pain. There were other people and dogs around and zero privacy he was terrified. Then I asked for a nail clipping because they haven’t been cut in one month and they took him back stating if we can’t do it the quick is right there meanwhile he has like .25-.50” of nail to cut which is obvious. The Bet didn’t come in the room they took him to the “back” with other pets to do an exam and came back moment later. We never say the vet at all only the tech (which did the fecal test) so u professional and gross. For all I know they brought him back had him sit down for ten mins and brought him back saying they examined him. For a $70 office visit I should I’d meet the Vet. No more. Don’t go I’m warning you.
- MGMary GilliamSep 16, 20255.0I love the way the staff cares for my 2 kitty babies and 1puppy baby. I’m always recommending Banfield to my friends and family.
- DTDr. Brian Routh (TheAccountingDr)Sep 15, 20255.0I would love for the TEXT confirmation to sync with their system so that I don’t get multiple phone calls also wanting me to confirm the appointment. If I confirm via text from the automated system, that should be sufficient.
- ZDZach DownsAug 16, 20255.00596 has a great staff and they really care for your pets.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Brier Creek?
Banfield Pet Hospital is open Monday through Friday from 8:00 AM to 6:00 PM, and on Saturday from 8:00 AM to 5:00 PM. The hospital is closed on Sundays and major holidays.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care. You can call during hospital hours for urgent care advice or referrals. For emergencies outside of hours, please contact your local emergency hospital.
What types of preventive care services are available at Banfield Pet Hospital?
The hospital offers vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations as part of their preventive care services.
What is the Optimum Wellness Plan at Banfield Pet Hospital?
It's an annual preventive care plan that includes exams, vaccines, early screening diagnostics, nutrition consultations, and dental care. It automatically renews each year and provides discounts but is not insurance.
Can I get veterinary care remotely from Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support via Vet Chat™ on the Banfield app.
How do I schedule an appointment at Banfield Pet Hospital in Brier Creek?
You can schedule an appointment online at their website or via the Banfield app available on iOS and Android. Appointments are required.
What nearby pet-related stores or services are close to Banfield Pet Hospital?
PetSmart and Cornerstone K9 dog training are near Banfield Pet Hospital. You can conveniently shop for pet supplies at PetSmart or arrange training sessions nearby before or after your veterinary visit.
Are there shopping options near Banfield Pet Hospital?
Yes, nearby you can find Michaels Stores for arts and crafts, Party City for party supplies, Ross Dress for Less, and Debby's Hallmark Shop for gifts, providing a variety of shopping experiences during your visit.
What dining options are available near Banfield Pet Hospital?
McDonald's is located nearby if you or your family want to grab a quick meal before or after your visit to the hospital.
Does Banfield Pet Hospital have any programs or specialties to support pet health?
Yes, Banfield offers the Pet Chat™ 24/7 advice chat line to assist pet owners with questions or concerns about their pets anytime.