Brand Certified
Banfield Pet Hospital
3.9(91 reviews)
Certified by Banfield Pet Hospital • May 03, 2026
Business Details
9630 Falls of Neuse Rd, Raleigh, NC
27615, United States
Certified by Banfield Pet Hospital • May 03, 2026
(919) 846-7148
Certified by Banfield Pet Hospital • May 03, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • May 03, 2026
About
Certified by Banfield Pet Hospital • May 03, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Raleigh Falls Pointe provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Banfield Pet Hospital • May 03, 2026
Hours
Certified by Banfield Pet Hospital • May 03, 2026
Monday8:00 AM - 6:00 PM
Tuesday8:00 AM - 6:00 PM
Wednesday8:00 AM - 6:00 PM
Thursday8:00 AM - 6:00 PM
Friday8:00 AM - 6:00 PM
Saturday8:00 AM - 5:00 PM
Sunday10:00 AM - 5:00 PM
Reviews
3.9
91 reviews
5 stars
55
4 stars
12
3 stars
4
2 stars1
1 star
19
- TFTamika FarmerApr 23, 20265.0Thank you Dr. Chrystal Caine for always be willing to speak with me about Smokey's care and future support.
- HMHalimah MckinneyApr 18, 20265.0Love the ladies there!
- CPCole PriceApr 15, 20261.0Trash
- HBHannah BellMar 2, 20261.0The absolute most heartless corporations around. STAY AWAY!! Dr. Barber is a fantastic doctor and the only reason we stayed with this company. However when it's come to closing my wellness plan after my senior dog passed, nobody can help. Not an online chat representative, nobody at the clinic, instead I have to call a billing department which is only open pacific times, true definition of a company displaying cost cutting measures. Did I mention NOT A SINGLE PERSON has even offered condolences, for a pet they have provided care for for 15 years. Absolutely heartless. No wonder there are class action lawsuits against them.
- TGTraci GrayFeb 14, 20261.0On 2/14/2026 we had a very disappointing experience at this Banfield location today. We arrived on time for our 9:00 AM appointment, only to be told that our appointment was not logged in their system. While I understand that system errors can happen, the issue was how it was handled. The front desk associate was extremely cold and rude, repeatedly stating that “10:30 is the earliest we can take you” without any acknowledgment that the error may not have been on our end, or any attempt at empathy or problem-solving. There was no sincere apology, no effort to take responsibility, and no customer care shown—just deflection. When you’re trusting a practice with your pet’s care, basic professionalism and kindness should be a given. Unfortunately, this experience left a very negative impression, and we will be reconsidering using Banfield moving forward.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Raleigh Falls Pointe?
Banfield Pet Hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 10:00 AM to 5:00 PM. The hospital is closed on major holidays including Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not offer emergency care. However, pet owners can call during hospital hours for urgent care advice or referrals. For emergencies during non-hospital hours, local emergency hospitals should be contacted.
What types of veterinary services does Banfield Pet Hospital provide?
The hospital offers a full range of services including preventive care, vaccinations, dental and surgical care, microchipping, parasite control, nutrition advice, spay/neuter procedures, end-of-life care, and DNA testing.
What is included in Banfield's Optimum Wellness Plan?
The Optimum Wellness Plan provides annual preventive care including full physical exams, vaccines, early diagnostic screenings, dental care, nutrition consultations, and more. It automatically renews annually unless paid in full at enrollment and does not cover treatment for unexpected conditions, though discounts apply.
Can I schedule an appointment online for Banfield Pet Hospital?
Yes, appointments can be scheduled online through Banfield's website or mobile app, providing easy access to book visits for your pet's care.
Is Banfield Pet Hospital accessible for individuals with disabilities?
Yes, the hospital has wheelchair-accessible restrooms and facilities ensuring accessibility for all guests.
Are there any nearby businesses where I can grab coffee before or after my visit to Banfield?
Yes, there are Starbucks coffee shops nearby where you can enjoy a coffee or snack before or after your veterinary appointment.
What other health-related services are available near Banfield Pet Hospital?
Nearby, you can access chiropractic care at The Joint Chiropractic and dental services at Falls Pointe Dental, making it convenient to combine health care visits in one area.
Are there any nearby retail or shopping options close to Banfield Pet Hospital?
Yes, shopping options like Kohl's department store, GNC for health supplements, and beauty salons such as Rooted Hair Shop Raleigh and The Collective Luxe Beauty Boutiques are located near Banfield for convenience after your visit.
How does the location in Raleigh Falls Pointe benefit pet owners visiting Banfield Pet Hospital?
The hospital is situated in a bustling area with various amenities including banks, coffee shops, retail stores, and health services. This allows pet owners to easily run errands or relax nearby while taking care of their pet's health needs.
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