Banfield Pet Hospital

Reviews

• CM

  Catalina Munevar

  4 days ago
  1.0
  Kimberly Donahue, DVM, at Banfield Pet Hospital (Creedmoor) performed the mass removal surgery on my dog, Fiona, and the post-operative care that followed was an unprofessional and "transactional" nightmare.By day 4, the incision looked terrible. I sent photos asking for advice; they never replied. I waited over 24 hours with no word while my dog was in distress.I finally had to schedule an appointment myself for day 6. When I arrived with Fiona—whose incision was clearly opening—the front desk staff asked if I "wanted to trim her nails." It felt incredibly tone-deaf and inappropriate given the medical urgency.Dr. Donahue’s team prescribed antibiotics and Manuka honey, blaming Fiona for licking the stitches. However, there was a very poor explanation of the treatment, and no one warned me that the inflatable collar I was using (which they knew I had) allowed her to reach the area.On day 10, I had a follow-up with Dr. Donahue. She came into the room and touched Fiona's open, raw incision with her bare hands—no gloves. She told me Fiona needed a second surgery because a "pocket" had formed, handed me a quote, and told me they had a spot in 3 days. There was zero empathy for the time and stress I had already spent.I finally took Fiona to Petfolk. They performed her surgery the very same day and were incredibly compassionate and supportive. It was a stark contrast to the cold, transactional treatment at Banfield. It was an awful experience for both Fiona and me.
• VR

  Vanessa Rose

  Apr 15, 2026
  1.0
  Do not trust Banfield. They wrap you into a contract that they will not let you cancel or transfer. If you actually add up the amount that they’re charging you, it is more than what you would pay otherwise. There are plenty of more trustworthy independent veterinarians. The reason they can afford to be across the country is because they’re ripping people off.
• LS

  Lindsey Schumacher

  Feb 13, 2026
  5.0
  The staff at this Banfield have gone above and beyond for my dog. Luis greets us by name (we’re frequent flyers) and is always receptive and helpful with any concerns I have. The doctors have all been helpful and supportive, especially as we battled pneumonia for 2 months+. They’ve shown great care for me and my dog during our time there!
• DA

  Dana A

  Dec 18, 2025
  5.0
  Dr. Nolan and Sequoia worked to get my pup in right away when she had a tooth issue. I appreciate their care and concern always!
• CJ

  Curtis Jackson

  Dec 3, 2025
  5.0
  Amazing team from the front to the back.

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