Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Morrisville provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
169 reviews
5 stars
102
4 stars
15
3 stars
10
2 stars
9
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including long wait times, rude staff, and lack of communication.
Quality of Care
While some customers praised the care provided by specific vets, many reported issues with misdiagnoses and inadequate treatment.
Staffing Issues
Several reviews mentioned understaffing and high turnover rates, leading to inconsistent care and long wait times for appointments.
Wellness Plan Concerns
Customers expressed frustration with the wellness plan, citing difficulties in cancellation, unexpected costs, and feeling pressured to enroll.
Mixed Experiences
While some customers had positive experiences with specific staff members, many others reported dissatisfaction with the overall service and care.
- TSTeresa Scaringelli5 days ago3.0Their hours have changed and they don't tell you. The sign at Banfield says they close at 6pm but Petsmart closes at 5pm. I showed up at 4:30 and the Banfield employee says they close at 4pm and couldn't help. Make up your mind when you are going to close and update all your signs!
- IMItaly MaldonadoSep 30, 20253.0Not good customer service. I called to obtain a vet reference. The file was an older file which I understand not all information can be obtained. However, while trying to obtain a vet reference the lady stated "is that all you need since I have client here who I need to attend". For good customer service, you can not rush someone on the phone. If you answer the phone call, this means you will provide all your attention to them to meet their needs. Then proceed with another client. If you are busy, allow the caller to be on hold or send them to voicemail. This is basic customer service knowledge.
- KGKarina GomezAug 16, 20255.0The entire team did an excellent job! They really care for Abby!
- ADAlisha DowellAug 6, 20255.0The team at Banfield has been amazing since day one! Dr. Neafsey and the entire staff is always friendly and caring, which makes every visit a great experience. They’ve been incredibly helpful with my new kitten and have made the whole process so smooth. Thank you for taking such great care of us! 🐾💕
- JJJackieJul 7, 20251.0I’m extremely disappointed with Banfield Pet Hospital located inside PetSmart. I brought my Yorkie Lucy in on June 25 for two scheduled vaccinations. Right after the visit, she developed two large lumps at the injection sites. By June 27, one of the lumps had turned into a painful open wound. I contacted the clinic immediately, but they refused to see her the same day, despite the fact that my dog was lethargic and clearly in pain. The earliest they could offer was an appointment the next morning — Saturday, June 28. At the visit, they offered to clean the wound and give her medication — but charged me $380 for treating a condition they themselves had caused. I refused their services and decided never to come back. I contacted their support right away, on June 28, requesting to cancel my membership immediately due to this horrible experience. I got no response. I even left a review on their website — still no response. Only today, when I reached out again, I was told I would need to pay almost $400 more to cancel my Wellness Plan early. This is absolutely unacceptable. No responsibility, no support, no compassion. I do not recommend Banfield to anyone. They failed my dog and then tried to charge me hundreds of dollars to fix their own mistake. Sincerely, a heartbroken and angry pet parent.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Morrisville offer?
They provide preventive care, nutrition advice, parasite control, vaccinations, dental services, spay/neuter surgeries, end of life care, microchipping, and DNA testing.
Does Banfield Pet Hospital provide emergency care services?
No, they do not offer emergency care but provide urgent care advice during hospital hours and referrals to emergency hospitals if needed.
What is an Optimum Wellness Plan and what does it cover?
It's an annual preventive care plan including exams, vaccines, diagnostics, nutritional and dental consultations. It renews yearly and excludes treatment for abnormal conditions, though discounts apply.
What are the hospital hours for Banfield Pet Hospital in Morrisville?
Open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and closed on Sundays and major holidays.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online through their website or via the Banfield app for iOS and Android.
Does Banfield Pet Hospital offer online veterinary care?
Yes, clients with Optimum Wellness Plans can access 24/7 remote pet care advice and triage through Vet Chat™ on the Banfield app.
Is the Banfield Pet Hospital in Morrisville welcoming to all pet owners?
Yes, they welcome all pet owners including the LGBTQ community and require appointments for visits.
What nearby pet-related stores can I visit along with Banfield Pet Hospital?
Nearby you’ll find PetSmart, which offers pet grooming and supplies, convenient if you want to shop for pet products before or after your vet visit.
Are there any food or coffee spots near Banfield Pet Hospital where I can relax?
Yes, Starbucks and Noodles & Company are nearby, perfect for grabbing a coffee or meal before or after your pet's appointment.
What other shopping options are close to Banfield Pet Hospital in Morrisville?
There are stores like Target, Nordstrom Rack, and Ross Dress for Less nearby, offering a variety of shopping choices you can combine with your pet hospital visit.