Business Details
About
Animal HospitalVeterinarianVeterinary PharmacyEmergency Veterinarian Service
At Carolina Veterinary Specialists in Matthews, our experienced, compassionate veterinarians and board-certified specialists are an extension of your primary care veterinarian. We work together to provide the quality specialty and emergency veterinary care for pets in North Carolina. We are a Veterinary Emergency and Critical Care Society (VECCS) Certified Level II Facility, a 24-hour acute emergency and critical care facility with the medical staff, personnel and training necessary to provide emergent and critical patient care.
Details
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Carolina Veterinary Specialists Matthews
4099 Campus Ridge Road, Matthews, NC
28104, United States
Hours
Reviews
4.1
1,097 reviews
5 stars
755
4 stars
94
3 stars
33
2 stars
38
1 star
177
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their kindness and compassion during difficult times, especially when dealing with end-of-life decisions for their pets.
Communication Issues
Several reviews highlighted poor communication regarding wait times and treatment updates, leading to frustration among pet owners.
Mixed Experiences
While some customers had positive experiences with specific doctors and staff, others reported feeling rushed or dismissed, indicating inconsistency in service quality.
High Costs
Numerous reviews mentioned the high costs of treatment and perceived pressure to agree to expensive procedures, leading to concerns about the clinic's focus on profit.
Emergency Wait Times
Many customers expressed dissatisfaction with long wait times for emergency care, with some reporting waits of several hours without being seen.
- GFGary ForbesNov 16, 20255.0Professional and Caring. We needed emergency care, on a weekend, and they treated us superbly. I highly recommend them.
- MDMELINDA DISHERNov 7, 20255.0Dr. Daniela Mauler is the most wonderful and caring neurologist. She has gone over and beyond for two of my precious girls. I would give her 10 stars if I could!
- PGPaul GaryOct 30, 20255.0I took my dog there late in the evening of October 28, 2025. She had suffered seven seizures as a result of a brain tumor. The techs were very nice to me and Lucita. Dr. Humphrey was most professional and sympathetic. She made it easier for me to say goodbye to my dog who was in such distress. For that I am most grateful.
- MMmark marshOct 29, 20255.0I would never give a bad review to a Clinic that will accept your pet 24/7 , get them out of pain and call in who is deemed necessary. I brought Sandy my puggle in 3 months ago as she started yelping and screaming with movement., she had interaction with our other pet but I do not believe that was cause only aggravation of something that may have occured prior. My only issue was MRI showed only minor single disc instrusion but the literally took care of it surgery wise within a day. Dr, Quigly was Amazing and still follows up with her as her progress has been slower than it should be. I think another MRI might benefit her but as of today she is doing her best to get back to normalcy which if was that minor should not be an issue but I have no complaints. Dr and Staff have been amazing and be thankfull there is somewhere you can go 24/7.
- EVEmily VanAlphenOct 13, 20251.0Worst emergency vet experience I’ve ever had. Went in at 5 AM, told there would be a 2 hour wait because “ the overnight doctor wasn’t seeing any new patients and we’d have to wait till 7 when the shift changes”. Which would be kind of understandable if it wasn’t for the worst part of the experience which was the least compassionate character I’ve ever met behind the front desk, who waited until he blankly stared into space and took a good 15 minutes to get her info, to tell me that it would be a 2 hour wait. This is all while my dog is literally pooping herself on the floor because she is having severe incontinence. Oh and I also got judged because he thought I didn’t take my dog to the vet beforehand, to which I told him I took her to another vet who told me she “was fine”. And you know what I got in response. You guessed, a blank stare.
Frequently Asked Questions About Carolina Veterinary Specialists Matthews
What services does Carolina Veterinary Specialists Matthews provide?
They offer specialty and emergency veterinary care, including critical care for pets, with board-certified specialists and experienced veterinarians.
What are the operating hours of Carolina Veterinary Specialists Matthews?
They are open 24 hours a day, 7 days a week, providing round-the-clock emergency and critical care services.
Where is Carolina Veterinary Specialists Matthews located?
The hospital is located at 4099 Campus Ridge Road, Matthews, NC 28104, USA.
How can I contact Carolina Veterinary Specialists Matthews?
You can call them at +1 704-815-3939 to schedule an appointment or for emergency inquiries.
Does Carolina Veterinary Specialists Matthews have an online presence where I can learn more?
Yes, you can visit their website at https://matthews.carolinavet.com to learn more and make contact.
Is Carolina Veterinary Specialists Matthews wheelchair accessible?
Yes, the facility has wheelchair accessible entrances, parking, and restrooms to accommodate all visitors.
Are appointments required or can I visit Carolina Veterinary Specialists Matthews in an emergency?
They offer 24-hour acute emergency and critical care, so emergency visits are accepted anytime without prior appointments.
What nearby facilities could I visit before or after my appointment?
You might visit Bill and Bobs Coffee Bar or Phat Daddy's Cafe nearby for refreshments, or Cameo Salon if you want beauty services before or after your visit.
Are there any nearby fitness or recreational centers close to Carolina Veterinary Specialists Matthews?
Yes, nearby you can find Fit and Balanced gym, Toma Dojo - True Karate martial arts school, and Push Thai Boxing & Fitness for sports and recreation activities.
How can nearby services like the Retina Institute or Metrolina Eye Associates assist visitors in the area?
Visitors who come to the vet can also access specialized eye care services at nearby Retina Institute and Metrolina Eye Associates, making the area convenient for multi-appointment visits.