Business Details
About
Animal HospitalVeterinarianVeterinary PharmacyEmergency Veterinarian ServicePet Vet Care Centers
At Carolina Veterinary Specialists in Matthews, our experienced, compassionate veterinarians and board-certified specialists are an extension of your primary care veterinarian. We work together to provide the quality specialty and emergency veterinary care for pets in North Carolina. We are a Veterinary Emergency and Critical Care Society (VECCS) Certified Level II Facility, a 24-hour acute emergency and critical care facility with the medical staff, personnel and training necessary to provide emergent and critical patient care.
Details
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Carolina Veterinary Specialists Matthews
4099 Campus Ridge Road, Matthews, NC
28104, United States
Hours
Reviews
4.1
1,101 reviews
5 stars
755
4 stars
95
3 stars
33
2 stars
38
1 star
180
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their kindness and compassion during difficult times, especially when dealing with end-of-life decisions for their pets.
Communication Issues
Numerous reviews highlighted poor communication, including long wait times without updates and unprofessional interactions with staff.
Concerns Over Cost
Several customers expressed concerns about the high costs of treatment and perceived pressure to agree to expensive procedures.
Mixed Experiences
While some customers had positive experiences with specific veterinarians, others reported negative interactions, indicating inconsistency in care quality.
Emergency Response
The clinic's emergency services received mixed feedback, with some praising prompt attention while others reported long wait times and inadequate triage.
- ASAndrew SJan 4, 20265.0Thank you so much for saving my dog, Blue life on New Year’s Eve night! The staff was incredibly professional and kind throughout the night, keeping us informed about everything. Blue is now home and feeling much better!
- JRJulia RussellDec 19, 20251.0When you’re dealing with a pet emergency, trust and confidence in the staff are essential. Sadly, after multiple visits with different dogs, this clinic has failed to provide that. I would NEVER recommend this emergency vet to other pet owners looking for reliable, compassionate emergency care. Money is their first priority (I would have no problem spending 10s of thousands on my dogs) they make your dog through extra things that is NOT NEEDED so they can make the most the can from you.
- DMDebbie MDec 16, 20251.0Update from their response- Your response is incorrect and shows your complete lack of accountability and common sense. First- Lilies are extremely toxic to cats AND dogs. The person you sent them to has a dog who is smaller than my cat and easily could have died if the flowers stayed at her house. The urgent vet clinic and emergency vet clinic were both shocked that you sent lilies. They both said their clinic sends flowers specifically with no lilies in the arrangements. It's common sense. It would be a very simple fix going forward to send flowers without lilies. Second- I called first on Saturday and never received a returned call. Based on the unprofessionalism of the receptionist, I figured she never gave the practice manager the message so I called again on Tuesday and left a voicemail. No one bothered to call me back until Wednesday. I apologize I wasn't able to answer because I'm still dealing with my very sick cat's care. Your response is terrible and shows you are just trying to avoid any accountability. Original review- It's well known by vets that lilies are extremely toxic to cats and dogs. A pet does not have to eat a lily to die, it can die even if they just get the pollen on its fur and then grooms itself. This place sent lilies which I put in my house because at the time I wasn't aware of how toxic they are. And I thought if a vets office was sending them, it was okay. My cat got lily toxicity from them, ended up in the ER for 3 days, and still isn't better. She may die. She didn't eat the lilies, apparently the pollen got on her fur when she was near them. I called them and asked to speak to a practice manager about it so that they wouldn't continue poisoning pets. The receptionist was the most unprofessional, disrespectful person and said it was somehow my fault my cat was dying. I asked for her name and she wouldn't tell me because she knew what she said was completely insane. The practice manager never called. They do not care about pets and are negligent. The two star rating they have from hundreds of reviews on Yelp shows there are significant problems in how this place is run.
- GAGigi AndersDec 7, 20251.0Disgusted...should have went to Brown Creek like I thought .. Honestly, I have to give less than one star... My dog could not have dropped dead an hour after dropping her off.. it is ridiculous she was Ill yes and displayed signs of discomfort and sickness.There is no way on God's green earth that after an hour of bringing her to your facility and being reassured that she will be okay and then being charged 1200 she died.There is no way she was that bad off .. she was still okay when we dropped her off.. We are heart broken over our fur baby.
- GFGary ForbesNov 16, 20255.0Professional and Caring. We needed emergency care, on a weekend, and they treated us superbly. I highly recommend them.
Frequently Asked Questions About Carolina Veterinary Specialists Matthews
What services does Carolina Veterinary Specialists Matthews provide?
They offer specialty and emergency veterinary care, including critical care for pets, with board-certified specialists and experienced veterinarians.
What are the operating hours of Carolina Veterinary Specialists Matthews?
They are open 24 hours a day, 7 days a week, providing round-the-clock emergency and critical care services.
Where is Carolina Veterinary Specialists Matthews located?
The hospital is located at 4099 Campus Ridge Road, Matthews, NC 28104, USA.
How can I contact Carolina Veterinary Specialists Matthews?
You can call them at +1 704-815-3939 to schedule an appointment or for emergency inquiries.
Does Carolina Veterinary Specialists Matthews have an online presence where I can learn more?
Yes, you can visit their website at https://matthews.carolinavet.com to learn more and make contact.
Is Carolina Veterinary Specialists Matthews wheelchair accessible?
Yes, the facility has wheelchair accessible entrances, parking, and restrooms to accommodate all visitors.
Are appointments required or can I visit Carolina Veterinary Specialists Matthews in an emergency?
They offer 24-hour acute emergency and critical care, so emergency visits are accepted anytime without prior appointments.
What nearby facilities could I visit before or after my appointment?
You might visit Bill and Bobs Coffee Bar or Phat Daddy's Cafe nearby for refreshments, or Cameo Salon if you want beauty services before or after your visit.
Are there any nearby fitness or recreational centers close to Carolina Veterinary Specialists Matthews?
Yes, nearby you can find Fit and Balanced gym, Toma Dojo - True Karate martial arts school, and Push Thai Boxing & Fitness for sports and recreation activities.
How can nearby services like the Retina Institute or Metrolina Eye Associates assist visitors in the area?
Visitors who come to the vet can also access specialized eye care services at nearby Retina Institute and Metrolina Eye Associates, making the area convenient for multi-appointment visits.