Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Matthews provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.7
117 reviews
5 stars
65
4 stars
15
3 stars
3
2 stars
5
1 star
29
- RWRyan WhiteJan 6, 20265.0I have only had good experiences here. I have not been the best at preparing my cats for a visit but the staff here has always been friendly and helpful to me. The few times ive talked to a vet they've been clear and informative. Going to the vet is never a pleasant experience but they really try their best here thank you
- HLHayden LynchJan 5, 20261.0I have been pretty disappointed with this clinic recently. In the past, we’ve brought our other dog and our cat here and always had great experiences. Unfortunately, since the new doctor and staff (who are rude) have been here, the level of professionalism has gone downhill. At our most recent visit, we were left waiting in the exam room for over 30 minutes after our scheduled appointment time before anyone even came in. That is unacceptable and shows a lack of respect for clients’ time. On top of that, they called today to move our appointment out by one week because the doctor had too many vaccinations scheduled that day, we were told to just drop our dog off before business hours and pick her up at the end of the day. I don’t understand why we would be expected to leave our dog crated ant their clinic all day just to receive a few shots. This is not the level of care or service we’ve experienced here before, and it’s disappointing to see such a decline. I hope this feedback is taken seriously, as we used to genuinely enjoy bringing our pets to this clinic.
- RARoberta ArringtonDec 20, 20251.0Dr. Makar was rude and acted as though we were bothering him when we wanted to know about our cat’s wellness visit. We weren’t taken into an examination room—had to ASK to speak to him and talked to him at the front counter. It seems as though being a Wellness Plan member gives you less customer service rather than more. My son pays a lot EACH month but we were made to feel as though we were a bother to your practice and your doctor. I plan on making other arrangements for veterinary care for my SIX cats.
- CCCJDec 8, 20252.0Nice enough staff, but holy cow every time I go to fill a script it's a hassle. It has never been a smooth operation.
- KRKeith RandNov 12, 20251.0Had an appointment they called me told me that there was no doctor to see my pet then wanted to give me another appointment wks out .try to call u wait on hold for a long period of time .they need more staff .Will consider canceling my plan when the time comes down the line
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of medical services does Banfield Pet Hospital in Matthews offer?
Banfield Pet Hospital in Matthews provides a wide range of pet health services including routine vaccinations, microchipping, dental care, surgical care, parasite control, nutritional counseling, and more for dogs, cats, and small animals.
What are the operating hours of Banfield Pet Hospital in Matthews?
The hospital is open Monday to Friday from 7:00 AM to 6:00 PM, Saturdays from 8:00 AM to 5:00 PM, and closed on Sundays and major holidays.
Does Banfield Pet Hospital in Matthews provide emergency care?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals. For emergencies during non-hospital hours, please contact your local emergency hospital.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, screenings, nutrition consultations, and dental care. They are prepaid plans that automatically renew annually unless paid in full at enrollment.
Can I get veterinary advice online through Banfield Pet Hospital?
Yes, Banfield clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 via Vet Chat™ through the Banfield app.
How do I schedule an appointment at Banfield Pet Hospital in Matthews?
You can schedule appointments online via Banfield's website or use the Banfield mobile app available on both iOS and Android platforms.
Are appointments required at Banfield Pet Hospital Matthews?
Yes, appointments are required to ensure proper care and scheduling at the hospital.
What are the nearby pet-related services around Banfield Pet Hospital Matthews?
Nearby pet-related services include PetSmart, which offers pet grooming, training, and retail products, located close to Banfield for convenient access to pet supplies and services.
What dining options are available near Banfield Pet Hospital in Matthews?
Several restaurants like Ben Thanh Restaurant (Vietnamese cuisine), Cicis Pizza (buffet and pizza), and Firehouse Subs (sandwiches) are nearby, making it convenient to grab a meal before or after your pet's appointment.
Are there any fitness or wellness centers near Banfield Pet Hospital?
Yes, Life Time gym and HOTWORX yoga studio are nearby, providing opportunities for pet owners and families to enjoy fitness activities around their visit to Banfield.