Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Knightdale provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.2
310 reviews
5 stars
206
4 stars
40
3 stars
17
2 stars
12
1 star
35
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their kindness, attentiveness, and genuine care for pets.
Communication Issues
Several reviews highlighted problems with communication, particularly regarding appointment scheduling and follow-up.
Quality of Care
While some customers reported excellent care for their pets, others expressed concerns about negligence and the quality of medical procedures.
Service Experience
Mixed feedback on service experience, with some customers feeling rushed or dissatisfied with the drop-off system.
Pricing Concerns
Customers noted high costs and perceived upselling practices, leading to frustration with the value of services.
- ACAllisha “Ally” Cassidy4 days ago1.0I’ve been a loyal Banfield client since 2004, but this location has been the worst experience I’ve ever had. The staff here shows a nonchalant, dismissive, and unprofessional attitude, especially when pets are sick or when clear communication is critical. Their lack of urgency and accountability contributed to the heartbreaking loss of two of my senior dogs, and they continue to provide inconsistent, confusing guidance for younger pets—especially puppies under six months. Expect poor communication, zero transparency, and frequent gaslighting. They often blame the owners, push unnecessary charges, and fail to honor or properly explain what the wellness plan should cover. If you’re not prepared to pay out of pocket for every visit, regardless of your plan, you’ll be constantly frustrated. There is also one staff member ‘Sagunda’ or something like that who serves as the “face” of this location, whose attitude is shockingly unprofessional and makes every interaction unpleasant. If you must use Banfield, go to the Capital Boulevard location instead. These past 10 years, Banfield at Knightdale have declined drastically—I highly recommend you avoid this one—your pets deserve better care and you as the owner deserve far better treatment than what you’ll receive here.
- DDDeborahSep 15, 20255.0From the moment I arrive with my fur baby, we are pleasantly greeted. The staff remembers my fur baby by name as soon as we walk into the building. It means a lot to me. I'm very comfortable allowing the staff to care for my baby. From the team working in the front, to the team administering treatment in the clinic they are an outstanding crew.
- AJAbby JamalkowskiSep 15, 20251.0I have one star because it won’t allow me to give zero stars. I had an absolutely devastating experience with this Banfield location and strongly urge others to steer clear. My dog was brought in for what the vet described as a “routine” surgery to address a health issue. Unfortunately, the procedure was done incorrectly. When I arrived to pick him up, I was told he was “having some difficulty.” They asked me to pull my car around, and then essentially handed me my dog—who was visibly struggling to breathe. Panicked, we rushed him to an emergency vet where he was placed in an oxygen chamber. He was diagnosed with a paralyzed trachea and, tragically, we lost him shortly after due to complications directly related to the surgery. This loss was entirely preventable and the result of gross negligence. No pet—and no pet owner—should have to go through what we did.
- APafrica privetteSep 15, 20255.0Dr wray is a dream come true. BANFIELD is very professional and communicates any needs for your pet
- AAAnitaSep 10, 20255.0Dr. Niemocks (spelling) is caring and attentive. I have an older mixed breed mid-size dog, facing the challenges of arthritis. She is honest and truthful. I am very thankful that my pup is in her care.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Knightdale offer?
Banfield Pet Hospital offers preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end of life care, microchipping, and DNA tests.
What are the operating hours for Banfield Pet Hospital in Knightdale?
The hospital is open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and Sunday from 9:00 AM to 5:00 PM. It is closed on major holidays like Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services. However, during hospital hours you can call for urgent care advice and referrals to emergency hospitals or specialty providers. During non-hospital hours, please contact your local emergency hospital.
How can I schedule an appointment at Banfield Pet Hospital in Knightdale?
Appointments can be scheduled online via the Banfield website or app, with options for in-room visits, drop-off appointments, and virtual visits if you have an Optimum Wellness Plan.
What is the Optimum Wellness Plan at Banfield Pet Hospital?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, diagnostics, and consultations. They are not insurance but offer discounts on treatments. Plans renew automatically every 12 months unless paid in full at enrollment.
Can I get veterinary care online from Banfield?
Yes, Banfield clients with Optimum Wellness Plans can access 24/7 remote pet care advice and triage support through the Vet Chat™ feature on the Banfield app.
Are there any family-friendly places near Banfield Pet Hospital in Knightdale?
Yes, nearby is Little Gators Learning Center, a child care and day care facility, which can be convenient for families visiting the area.
What dining options are available near Banfield Pet Hospital in Knightdale?
You can find Rudino's Pizza & Grinders nearby, offering pizza and restaurant dining options for a meal before or after your visit.
Where can I get my car washed or maintained near Banfield Pet Hospital?
Autobell Car Wash and Snappy Lube are nearby automotive services where you can get your car washed or serviced conveniently during your visit to Banfield Pet Hospital.