Banfield Pet Hospital

Reviews

• KV

  Kevin V

  Mar 31, 2026
  1.0
  Nothing would give me more pleasure than seeing this trash company go out of business. Almost killed my dog and as a thank you when we cancelled the “preventive” plan opened a case with ICC systems. Enjoy the 1 star you’re worth 0
• GW

  Gayle Wines

  Mar 13, 2026
  2.0
  I had a drop off appointment scheduled for 8 am this morning. We were on time. Greeted by front desk and put into a waiting room. A tech finally came in to pick up our dog and cat at 8:50. No apology 😔 for being late. When I asked why it took so long she replied "I just got here" and then proceeded to say that she had been back with a surgery. So which was it? Late to work or doing surgery. She also said they were short staffed I told her that the polite thing to do was for someone to come into our room and apologize for the delay and explain that due to short staffing, and or emergency surgery, or that someone was late would have been the appropriate thing to do Very rude and time to look elsewhere now.! No wonder they have 4.2 stars and dropping. Do better.
• KS

  Kevin Storjohann

  Feb 14, 2026
  1.0
  Won’t be back to this Banfield I changed my home location to garner. Knightdale they’re lazy, slow , slow to be seen. Drop offs take an hour and the one doctor is extremely dumb. Last year my dog needed emergency surgery and she advised me to put the 4 year old dog down. After his ER surgery he needed he’s healthy as he can be. Just took my 13 year old dog who’s healthy and walks many miles a day. She said “this will be her last teeth cleaning” Your doctor advice is trash. Go flip burgers somewhere. That’s two dogs you suggested won’t live long without any actual knowledge of what you’re saying. Just like my other dog, my 13 year old will be getting her teeth cleaned again. I had to change location because to avoid incident of me losing my shit. Also go ahead and try to buy prescription dog food and when they contact Banfield Knightdale they won’t get a response to fill prescription order. Aversboro garner has been much more helpful
• CG

  Casey Gibson

  Feb 6, 2026
  1.0
  Everytime I book an appointment online I get told either day of or day before that I was allowed to select times that they don't have available. Not wasting my time even attempting to make appointments at this location anymore
• TB

  Taryn Bell

  Feb 3, 2026
  5.0
  Don't walk, RUN to this location, amazing from the VERY start to the end. I cant thank this team enough for putting up with my incessant worries. I called this morning a rambling crying mess as my boys neuter was going south and they not only made time for me but was probably the most effective, communicative staff ive been around in a while. From the front staff, to the vet techs, to the vets this was an amazing experience. Thank you so much and we will absolutely be making this our full time location! ❤️❤️

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