Petco

4.2
1244 reviews

About

Pet StorePet supply storePetco
Visit your Kannapolis Pet Store located at 2231 Roxie Street for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
2231 Roxie St NE, Kannapolis, NC
28083, United States

Hours

Reviews

4.2
1,238 reviews
5 stars
744
4 stars
257
3 stars
84
2 stars
46
1 star
107

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some staff members received praise for their helpfulness and friendliness, others, particularly in the grooming department, were reported as rude and unprofessional.

Grooming Issues

Multiple customers expressed dissatisfaction with grooming services, citing long wait times, poor handling of pets, and unsatisfactory results.

Store Cleanliness

Several reviews highlighted concerns about the cleanliness of the store, particularly regarding fish tanks and overall sanitation.

Product Availability

Customers noted a lack of stock on certain items, particularly feeder insects and specific dog foods, leading to frustration.

Positive Experiences

Despite the negative feedback, many customers reported positive experiences with knowledgeable staff and a good selection of products.
  • UJ
    U JN
    Jan 4, 2026
    1.0
    I always come to this petco to purchase food for my chameleon however the one time I didn’t put my number in the system they refused to exchange bad mealworms. Very disappointed but I rather drive the distance for now on a petsmart for the better customer service.
  • BS
    Bendy sue
    Dec 28, 2025
    5.0
    Most of the sales people are super nice, every now and than when you ask a question they kinda give a look like im busy and your disturbing me..But all in all I love this store
  • JF
    Joanna Foley
    Dec 22, 2025
    2.0
    Very disappointed in the selection of dog toys.
  • AR
    Alecia Rivers
    Dec 20, 2025
    1.0
    If I could I would give them a negative 1000. It’s ridiculous how long they kept my dog there just to be groomed. He’s a small dog so why is it taking anybody more than 4-6 hours to groom him. Quit overbooking and you wouldn’t run into problems. Simple!
  • JJ
    josh (Jay)
    Dec 4, 2025
    2.0
    I go here not very often to get bugs for my bearded dragon. And almost always the bugs are half dead, or rotting. I saw a silk worm container with one worm in it for almost 12 dollars. The bugs are a rip off if im honest since they almost always come mostly dead instead of alive.

Frequently Asked Questions About Petco

Does the Petco Kannapolis location have a vet hospital?

Yes, Petco Kannapolis has a full-service vet hospital.

Does Petco Kannapolis offer vaccinations?

Yes, Petco Kannapolis provides vaccinations.