Brand Certified
Banfield Pet Hospital
4.5(374 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
1920 S Ridge Ave, Kannapolis, NC
28083, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(704) 933-1414
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - South Ridge provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.5
374 reviews
5 stars
306
4 stars
27
3 stars
7
2 stars2
1 star
32
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their kindness, attentiveness, and compassion towards pets.
Service Quality
There are mixed reviews regarding the quality of veterinary care, with some customers reporting misdiagnoses and inadequate treatment.
Pricing Concerns
Several reviews mentioned dissatisfaction with pricing, including unexpected charges and the push for subscription services.
Customer Experience
While some customers had positive experiences with the atmosphere and staff, others reported long wait times and poor communication.
- RMRoberto MartinezFeb 23, 20265.0Today I want to publicly thank the entire Banfield staff for their compassion and love during the moment of giving my 19-year-old dog eternal rest.
- BMBree MoserJan 25, 20265.0First time at this Banfield and the staff was super sweet to me and our pupper. Quick efficient check up.
- EHErin HaggertyJan 1, 20261.01. Banfield is owned by a private equity firm, meaning that profits are prioritized over care. They consistently charge more for (in my experience) substandard services. 2. The vet tech was kind and attentive, but the vet himself acted like we were an inconvenience, and we were the only ones there! He didn't handle or inspect my pet at all in my presence, instead reporting what he noticed while weighing my pet. They misjudged his age by a good six months (and he was a kitten!). They didn't notice a limp until we brought it up, and then immediately suggested we pay $700 for xrays. Ha! 3. They push a subscription-based model for some stupid reason. What corporate tool thought this up? We only went because they were offering a free initial checkup, but even then, it wasn't worth it. Take your pet to a LOCALLY OWNED vet that actually cares.
- NCnina curryDec 11, 20255.0Banfield is a great place to go if you want to have the best experience for you and your pet. I love the staff and the atmosphere they care a lot and make sure you understand what you’re paying for and what my kitten will need. My kitten is the first cat I’ve ever had so I definitely needed to come to place like this so I can feel confident in my care of my kitten.
- SMShannon MetzNov 16, 20255.0They are so caring and the compassion they have for animals is so amazing … highly recommend
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What preventive pet health care services does Banfield Pet Hospital offer?
Banfield Pet Hospital offers preventive care treatments including routine vaccinations, microchipping, dental care, spay/neuter services, parasite control, nutrition advice, and DNA testing to keep your pet healthy throughout all life stages.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, during hospital hours you can call for urgent care advice and referrals to emergency hospitals or specialty providers if necessary.
Can I get veterinary care online from Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can get remote general pet care advice and triage support 24/7 through Vet Chat™ available on the Banfield app.
What is included in the Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan provides annual preventive care including head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and more. It automatically renews annually unless paid in full at enrollment.
How do I pay for an Optimum Wellness Plan at Banfield?
You can spread the cost across 12 monthly payments automatically withdrawn from your bank account or charged to a credit card, or choose to pay in full at enrollment.
What types of appointments does Banfield Pet Hospital offer?
Banfield offers in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and are called when ready, and Optimum Wellness Plans® Virtual Visits for care from home.
What are the operating hours of Banfield Pet Hospital in Kannapolis?
The hospital is open Monday and Saturday from 8:00 AM to 5:00 PM and Tuesday through Friday from 8:00 AM to 6:00 PM. It is closed on Sundays and certain holidays.
Is Banfield Pet Hospital located near other veterinary services?
Yes, it is close to South Ridge Veterinary Hospital and Rocky River Large Animal Veterinary Clinic, providing additional veterinary service options nearby.
Are there any dental service providers near Banfield Pet Hospital?
Yes, nearby dental options include Charlotte Pediatric Dentistry, Smile Kannapolis, South Ridge Pediatric Dentistry, and Riccobene Associates Family Dentistry for your and your pet's oral health needs.
What amenities or services are available near Banfield Pet Hospital for pet owners' convenience?
Nearby, you can find pet-related services like pet supply stores and other veterinary clinics, plus convenient options like hair and beauty salons, restaurants such as Townhouse II, and home improvement stores like Kannapolis Glass & Glazing.
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