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VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Seeking petcare for your dog or cat in western Jacksonville, NC? Visit Banfield Pet Hospital on Western Boulevard. Conveniently located near the Willow Woods and Aldersgate neighborhoods, our veterinary clinic in the Western Forum shopping center is located right off Western Road and just minutes from Jacksonville Parkway. When your errands include dropping your pet off for their annual checkup or for routine vaccinations, visit our general practice veterinary clinic.
At Banfield Pet Hospital, your pets are our top priority. Whether your dog or cat needs parasite control or shows signs of discomfort from a sore paw, our veterinary team can help.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.3
263 reviews
5 stars
191
4 stars
29
3 stars
7
2 stars
8
1 star
28
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their compassionate and caring treatment of pets, especially during difficult times.
Staff Professionalism
The majority of reviews highlighted the professionalism and friendliness of the staff, with many noting their knowledge and willingness to help.
Concerns Over Pricing
Several customers expressed dissatisfaction with the pricing structure, feeling that services were overpriced and that upselling was a common practice.
Mixed Experiences with Services
While many customers had positive experiences, some reported issues with communication and the quality of care, particularly regarding follow-up and treatment effectiveness.
Wellness Plan Issues
There were complaints about the wellness plans, including difficulties in cancellation and perceived lack of transparency regarding what the plans cover.
- AKAntonette KennyOct 25, 20255.0I love this place, they taking good care my puppies.
- SWSara WhiteOct 23, 20255.0Our dogs have been so wonderfully cared for here! My pup who used to be so anxious at the vet actually loves going now! Everyone on the staff we’ve worked with has been knowledgeable and so caring!
- KBkamila benitezOct 6, 20255.0My experience with Banfield has been amazing. From the customer service to the amazing staff, I feel every single member of the team goes above and beyond to care for my Teddy since we started coming here. The Puppy Wellness plan comes in handy and is worth the fee and saves a lot of money in the long run. Especially in the first year as a puppy for services like neutering. My plan covers unlimited Office Visits and the staff are always flexible and typically can fit him in the same day and it eases alot of stress and anxiety as a worried Dog Parent. Usually the only thing you pay Out of pocket is the meds and additional testing but it’s worth it compared to spending hundreds to thousands at the Emergency Vet if it’s non life threatening. I have nothing but kind words to say and always look forward to visits at this location. Thank you Banfield for being soooo good to my Teddy!
- KMKiana McCoySep 15, 20255.0Dr. Carr is the absolute best. She always goes above and beyond for my cats care. i struggled so much with a PCS overseas, and it wouldn’t have even been possible without her dedicating so much time to helping me. Dr. Carr, thank you so much for everything you did for me and my cats. Snuggle and I were finally reunited this past January! It was such an emotional and stressful time, and I could never thank you enough for bearing with me through the process, and even responding to my emails on your day off when it was time sensitive. God bless you! 🩷
- SMSylvia MashawSep 11, 20252.0I have to admit that Banfield is Great BUT: I am not happy about the plan that they sell you. THEY NEVER TELL YOU THAT YOU can not cancel the plan, even if the pet either dies or like me got the plan for a dog we thought was "dumped" after we posted on Facebook and Onslow country shelter and finally the owner contacted me. I can't even transfer it to another pet in the Family. I am stuck paying either $500.00 up front or 9 payments of $54.95. I do have a plan for my Little Man but as soon as its time to renew I will find another Vet and a plan that they will tell you up front of what is expected.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital offer for preventive pet health care?
Banfield Pet Hospital offers preventive care services including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep your pet healthy throughout all life stages.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services, but you can call during hospital hours for urgent care advice and referrals. For emergencies outside hospital hours, please contact your local emergency hospital.
Can I get veterinary care online from Banfield Pet Hospital?
Yes, Banfield clients with Optimum Wellness Plans® can access remote general pet care advice and triage support through Vet Chat™ on the Banfield app 24/7.
What is included in an Optimum Wellness Plan at Banfield Pet Hospital?
Optimum Wellness Plans cover annual preventive care including head-to-tail exams, vaccines, early diagnostics, nutrition consultations, dental care, and more. These plans automatically renew yearly unless paid in full at enrollment.
How can I pay for an Optimum Wellness Plan at Banfield Pet Hospital?
Payments for Optimum Wellness Plans can be spread across 12 months via automatic withdrawals from a bank account or credit card, or paid in full upfront if preferred.
What types of appointments are available at Banfield Pet Hospital?
Banfield offers in-room appointments where pet owners stay with their pets, drop-off appointments with phone updates, and virtual visits for clients with Optimum Wellness Plans® allowing care from home.
What are the operating hours of Banfield Pet Hospital in Jacksonville, NC?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and on Sunday from 10:00 AM to 5:00 PM, with certain holiday closures.
Is Banfield Pet Hospital accessible for people with disabilities?
Yes, Banfield Pet Hospital has wheelchair accessible restrooms and welcomes all clients, including those in the LGBTQ community.
What nearby dining options are there around Banfield Pet Hospital?
Near Banfield Pet Hospital, you can enjoy meals at Freddy's Frozen Custard & Steakburgers, Krispy Kreme for donuts, Zaxby's for chicken, Panda Express for Chinese fast food, and Old Chicago for pizza and American cuisine.
What nearby services can I access along with Banfield Pet Hospital?
Nearby services include BP gas station for fueling, Massage Envy for relaxation and skin care, eyecarecenter for optometry needs, and ALDI USA for grocery shopping, all conveniently close to Banfield Pet Hospital.
Are there nearby medical facilities around Banfield Pet Hospital for additional health care?
Yes, nearby medical facilities include New Hanover Medical Group - Jacksonville, Novant Health Infectious Disease Specialists, Novant Health Heart & Vascular Institute, and EmergeOrtho for orthopedic care.