Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Jacksonville provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.1
486 reviews
5 stars
305
4 stars
66
3 stars
34
2 stars
12
1 star
69
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their kindness, professionalism, and ability to handle pets with care and compassion.
Communication
Several reviews highlighted issues with communication, including appointment scheduling problems and lack of follow-up on pet conditions.
Wellness Plan Issues
Numerous customers expressed dissatisfaction with the wellness plan, citing unexpected costs and difficulties in cancellation.
Mixed Experiences
While many customers had positive experiences, there were significant complaints regarding service quality and care, leading to a mixed overall perception.
- BLBridgette LandiNov 26, 20255.0There treat our fur baby like she was their fur baby! They are very knowledgeable, professional, patient, and great listeners. They volunteer information and are happy to answer any questions that you may have. Our cat had to have anesthesia for her procedure. The made sure to proactively give us updates on her progress that helped us to not be worried while waiting. Our experience with our Banfield at PetSmart has been wonderful!
- LBLeslle BubbleluvNov 18, 20255.0Special thanks to Dr. Cole at Banfield Animal Hospital inside Petsmart Thank you very much for helping Buddy and all my critters you're the BEST!! 🐾💕🐶
- ABAnna BurnsOct 26, 20251.0I would not ever take my dog again here. My dog had been going to every apartment he had! I told them he had been coughing at his last appointment and they told me he had lung cancer bad and he only had a week and they suggested we put him down and I refused and he died in my home two days later! Why was this not diagnostic before from them?
- BTBrianna TaggartOct 15, 20252.0Vets are great but expensive
- LMLoretta MannOct 5, 20255.0Ace is doing well and Banfield Vet has been very successful in everything.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Jacksonville offer?
Banfield Pet Hospital in Jacksonville provides preventive care, nutrition advice, parasite control, vaccinations, dental services, spay/neuter, end of life care, microchipping, and DNA testing for pets.
What are the operating hours of Banfield Pet Hospital in Jacksonville?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and is closed on Sundays and on select holidays such as November 26 and 27, December 24 and 25, December 31, and January 1.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, during hospital hours you can call for urgent care advice and referrals. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online through Banfield?
Yes, Banfield clients with Optimum Wellness Plans® can receive remote general pet care advice and triage support 24/7 from a veterinarian via Vet Chat™ on the Banfield app.
What is included in Banfield's Optimum Wellness Plan?
The Optimum Wellness Plan includes annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutritional consultations, and dental care. It is not insurance but provides discounts for treatment of abnormal conditions.
How can I schedule an appointment at Banfield Pet Hospital in Jacksonville?
You can schedule an appointment online through their website or directly via the Banfield app available on iOS and Android. The scheduling links are provided on their website and mobile apps.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required for visits to Banfield Pet Hospital to provide timely care and accommodate all patients.
What nearby pet-related stores can I visit before or after my visit to Banfield Pet Hospital?
Nearby you can find PetSmart, which offers pet grooming, training, and pet supplies, convenient to visit along with Banfield Pet Hospital for comprehensive pet care needs.
Are there places near Banfield Pet Hospital where I can grab food or drinks?
Yes, there are several nearby options including Cicis Pizza for a buffet meal, Fresh Blends for healthy smoothies and juices, Starbucks for coffee, Tony's Seafood & Oyster Bar, and Noodles & Company for quick dining.
Where can I shop for clothing and accessories near Banfield Pet Hospital in Jacksonville?
Nearby shopping options include Cato Fashions, Ross Dress for Less, Hibbett (shoe and sporting goods store), and Five Below for discount accessories and arts and crafts.