Business Details
About
VeterinarianAnimal Hospital
Visit your Huntersville Vetco Total Care Animal Hospital located at 10017 Biddick Ln. Our full-service Veterinarian Hospital offers comprehensive care - from routine exams to emergency surgeries. You can count on us to provide quality pet care. Book an appointment online today or walk in with your pet for a free healthy weight and microchip check.
Details
- Requires appointmentAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingNot available
Location
Vetco Total Care Animal Hospital
10017 Biddick Ln, Huntersville, NC
28078, United States
Hours
Reviews
3.9
184 reviews
5 stars
126
4 stars
6
3 stars0
2 stars
5
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor communication and long wait times, leading to frustration and dissatisfaction.
Staff Competence
While some reviews praised the kindness and professionalism of the staff, others highlighted serious concerns about misdiagnoses and incorrect prescriptions.
Pricing Issues
Several customers expressed dissatisfaction with unexpected charges and perceived increases in service costs, leading to feelings of being overcharged.
Care Quality
Mixed feedback on the quality of care provided, with some customers praising compassionate treatment while others reported inadequate examinations and follow-ups.
Overall Experience
Overall, experiences varied widely, with some customers expressing strong loyalty and satisfaction, while others vowed to seek care elsewhere due to negative experiences.
- JMJoseph MarchicaOct 28, 20252.0I switched to Vetco in Huntersville, NC, 3 years ago because of their great prices and excellent care. In the last year, I have noticed, there is almost never anyone at the counter when I come in for an appointment and much longer wait times that usual. Last appointment for a check up took over an hour. They then did a urinalysis for a bladder leaking issue my dog had. They said they would call me in a day or two with results. After 3 days, and I hadn’t heard from them I called only to get voicemail on 3 separate occasions and I left a voicemail to call me because I had not heard back and still nothing. Today I got a text, over a week later, saying they saw I left a message and my dog has a severe UTI and I need to come in and get antibiotics. They also said they left me a message August 28th and that is not true because I was checking daily and I have been receiving messages from several other people. I came in today to get the antibiotic and again no one at the desk. Rang the bell and was told on two different occasions sorry someone will be with you soon. After 30 minutes they finally got with me and said oh the prescription is not ready, the wrong quantity was filled and we have to redo it. The last several visits have been frustrating, with this one been the final straw, that made me decide to go back to my old Vet clinic. Hope this feedback at least helps future customers. Thanks Joseph Marchica
- HRHannah RodriguezOct 24, 20251.0I came in August to get shots for my senior cat and get a referral so he could get an eye surgery. He saw Dr.Zavala. They gave me a pamphlet for an eye specialist and claimed they sent a referral, I waited several days and when I called the specialist after not receiving a follow up call. The specialist notified me they NEVER RECEIVED A REFERRAL (they also failed to give a proper perscription, they said they went it to a cvs, when i showed up the pharmacist trying to ask for a prescription for my cat they looked at me like i was insane, so they also failed to even send in a prescription). when I called for an explaination about this I never recieved a phone call or even a voicemail explanation. I couldn't see the specialist without that referral and it cost my 9 year old cat his life. Never take your pets here I wouldn't trust them ever. Pictures below are him before his eye lost sight and after
- ABAdrian B.Sep 24, 20255.0Quick, helpful and informative. We will certainly be back.
- AAAmeliaAug 29, 20251.0The office just wants money so they prescribe medicine for every little thing.. Dr. Cox is 0/10 Dr. Lydia Cox refused my request to perform a 2nd skin cytology after the 1st one didn’t get any results except blood! I told them initially I didn’t want the skin cytology yet they insisted it was needed to get the correct medicine for my dogs swollen paw. Dr. Cox still prescribed medicine without a clear examination.. do not recommend this vet. The skin cytology was $53 and I was never given correct results for my dog. Dr. Cox constantly refused as if I didn’t have to already pay for the exam. Go elsewhere
- MVMelinda VillegasJul 23, 20255.05 Stars – Amazing Care for My Pup! I can’t say enough good things about Vetco Total Care Animal Hospital! The entire team is so nice, helpful, and welcoming every time I bring in my 2-year-old Jack Russell. They’re incredibly fast and efficient while still taking the time to explain everything in detail so I feel confident about my dog’s care. It’s clear they truly care about their patients and go above and beyond to make visits stress-free. I highly recommend them to any pet owner looking for compassionate and professional care!
Frequently Asked Questions About Vetco Total Care Animal Hospital
What services does Vetco Total Care Animal Hospital in Huntersville offer?
Vetco Total Care provides comprehensive pet care including wellness exams, vaccinations, dental care, surgery, and emergency services.
Where is Vetco Total Care Animal Hospital located?
The hospital is located at 10017 Biddick Ln, Huntersville, NC 28078.
What are the operating hours of Vetco Total Care Animal Hospital?
The hospital is open Tuesday to Saturday from 8:00/8:30 AM to 6:00 PM and closed on Mondays and Sundays.
Do I need an appointment to visit Vetco Total Care Animal Hospital?
Yes, appointments are required to visit the hospital.
Is Vetco Total Care Animal Hospital wheelchair accessible?
The hospital has a wheelchair accessible entrance and restroom, but no wheelchair accessible seating.
How can I book an appointment with Vetco Total Care Animal Hospital?
You can book an appointment online through their reservation URL or use the Petco app.
What is the main phone number to contact Vetco Total Care Animal Hospital?
The main contact phone number is +1 704-274-1724.
Which nearby pet-related businesses could I visit before or after my appointment at Vetco Total Care?
Nearby pet-related places include Petco for pet supplies and training, and another Petco location offering grooming services.
Are there dining options near Vetco Total Care Animal Hospital?
Yes, you can visit Jazzy Cheesecakes- Huntersville for bakery treats, Crumbl Cookies bakery, Panera Bread cafe, Uncle Maddio's Pizza, and Thai Emerald Restaurant nearby.
What other healthcare services are available near Vetco Total Care Animal Hospital?
Nearby healthcare options include THRIVE Affordable Vet Care, Northcross Dental Care, DentalWorks Northcross Village, NC Tooth Docs, and Jenny Craig Weight Loss Center.