Petco

4.2
797 reviews

About

Pet StorePet supply store
Visit your Huntersville Pet Store located at 10017 Biddick Lane for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
10017 Biddick Ln, Huntersville, NC
28078, United States

Hours

Reviews

4.2
788 reviews
5 stars
478
4 stars
152
3 stars
50
2 stars
20
1 star
88

What are people saying?

AI-generated from recent customer reviews

Staff Knowledge

Many customers praised the staff for their knowledge and helpfulness, particularly in pet care and product recommendations.

Grooming Issues

Numerous complaints were made regarding grooming services, including poor execution, high prices, and unprofessional behavior from staff.

Customer Service

While some customers reported excellent service, others experienced rudeness and negligence, particularly in handling appointments and follow-ups.

Store Cleanliness

The store was generally noted for being clean, but there were significant concerns about the care of live animals and the cleanliness of animal habitats.

Product Availability

Customers expressed frustration over stock issues, particularly with specific pet food items, impacting their shopping experience.
  • BD
    Brittany Deal
    Nov 11, 2025
    5.0
    Got a front load terrarium from here yesterday for HALF OFF! Needed to downsize a bit for my beardy and came at the right time! Staff was super helpful and as I am new to the area I’ll be coming back here for all my pet needs!
  • SS
    Sandra Straub
    Nov 9, 2025
    5.0
    I didn't know that Petco had an adoption center in this store, and I can honestly say I was amazed. I saw a cat I was interested in on Adopt A Pet, and discovered Elvis was at this store. I called and the young lady told me to come right in. Everyone there was so friendly, and I immediately noticed how clean everything was. There was no smell from the cat enclosures. They were spacious and very comfortable for the cats. The cats were very relaxed and healthy. The young lady who greeted us got Elvis out of his enclosure and it was love at first sight. She told us how much she loved him too. The adoption fee was very reasonable, his records were reviewed with us, we filled out the paperwork, and we went home with Elvis, who we renamed Boo. I have been adopting cats for over 40 years, and I think this is the best experience I have ever had. If you're looking for a cat, and they have dogs too, I would highly recommend this Petco.
  • PC
    Paying Customer
    Nov 6, 2025
    2.0
    Girl up front today needs to work on the tone of her voice and customer service skills. The lady working in grooming is the polar opposite and offers great customer service and is warm and polite. Girl at front register could learn a thing or two from her
  • EL
    Edward Little
    Nov 1, 2025
    5.0
    Had a very enlightening conversation with Brady (I hope I spelled her name correctly). She was very knowledgeable of the store, sending me to the exactly area for the items I was looking for. I was quite well pleased, and when I came to her register she asked did I foung everything I needed? :)
  • HR
    Hannah Rodriguez
    Oct 26, 2025
    1.0
    My first review was removed BUT I STILL NOT BE SILENT!!!!! I came in August to get shots for my senior cat and get a referral so he could get an eye surgery. He saw Dr.Zavala. They gave me a pamphlet for an eye specialist and claimed they sent a referral, I waited several days and when I called the specialist after not receiving a follow up call. The specialist notified me they NEVER RECEIVED A REFERRAL (they also failed to give a proper perscription, they said they went it to a cvs, when i showed up the pharmacist trying to ask for a prescription for my cat they looked at me like i was insane, so they also failed to even send in a prescription). when I called for an explaination about this I never recieved a phone call or even a voicemail explanation. I couldn't even see the specialist without that referral. We were turned away and because of that i had to start from square one. It cost my 9 year old cat his life.YOUR STAFFS NEGLIGENCE KILLED MY CAT!! Never take your pets here I wouldn't trust them ever. Pictures below are him before his eye lost sight and after. My fur baby is gone because he had veterinary staff that didn't care and were negligent. THIS COULD OF BEEN PREVENTED!!!!

Frequently Asked Questions About Petco

Does the Petco Huntersville location have a vet hospital?

Yes, Petco Huntersville has a full-service vet hospital.

Does Petco Huntersville offer vaccinations?

Yes, Petco Huntersville provides vaccinations.