Petco

4.2
1782 reviews

About

Pet StorePet supply store
Visit your Hickory Pet Store located at 2239 Us Hwy 70 Se for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
2239 US Hwy 70 SE, Hickory, NC
28602-5165, United States

Hours

Reviews

4.2
1,774 reviews
5 stars
1,002
4 stars
391
3 stars
191
2 stars
76
1 star
114

What are people saying?

AI-generated from recent customer reviews

Staff Knowledge

Customers praised the staff for their knowledge, especially regarding birds and aquatics, but noted inconsistency in service quality.

Customer Service

Many reviews highlighted poor customer service experiences, including rudeness from staff and lack of assistance.

Cleanliness

The store received mixed feedback on cleanliness, with some customers noting it was clean and well-organized, while others reported unsanitary conditions.

Product Availability

Customers appreciated the variety of products available, but some expressed frustration over low stock and dead animals.

Pricing

Prices were frequently described as high compared to competitors, leading some customers to seek alternatives.
  • MC
    Michelle Carter
    1 day ago
    3.0
    A little overpriced but a lot of verity to choose from.
  • ST
    Sarah Turner
    Nov 13, 2025
    5.0
    They were very helpful.
  • HI
    HOLLY INMAN
    Nov 11, 2025
    5.0
    The manager there was awesome! Very helpful and friendly!
  • KP
    Kelly Pate
    Oct 19, 2025
    1.0
    I took my dog to a get a groom there and come to find out. They did not do the anal glands on my dog and then I called back to talk to the manager on duty, and she said there was nothing that she could do for me.I had to give him a bath after bath and he smelt so bad when I picked him up and I highly recommend nobody take their dogs here, especially the groomer that I had and I will not be taking either one of my dogs here ever again and the manager on duty the night of October 19 said she cannot do anything for me so I guess I won’t be going into that store either to purchase anything and I will go to another pet store to get my dogs taken care of or buying anything from that store. They are hard to get in touch with trying to make an appointment with. They are rude when you go in the door to make the appointment. The manager seemed like she could not accommodate for nothing that I was saying on the phone and The prices are Highly overrated. And my dog smelled like poop when I picked him up and put him in my car and I’m on Workmen’s Comp. right now and I had plenty of appointments that I had to deal with so it took me a couple of weeks to call in and complain and she didn’t understand that the manager I’m talking about so she couldn’t accommodate me for nothing she said. So like I said, I will not be going back to get my dog groomed here and if you do, your dog will probably end up smelling like poop just like my dog did and not have his anal glands cleaned out when you pay for it. I have paid for stuff plenty times before and never gotten it done here before and I have also taken my other dog there before plenty of times before and have been a regular customer for two years and they always seem to miss something every time so this is the end of it for me and we will not be going back for either one of my dogs. Period. I highly do not recommend this place at all!!!!!! Very bad experience and very bad and rude people. Poor Marlo!!!!!!!!!!
  • CH
    Carrie Hucks
    Oct 18, 2025
    5.0
    Always have what I need for my fish and fur babies. Also like the sales.

Frequently Asked Questions About Petco

Does the Petco Hickory location have a vet hospital?

No, Petco Hickory does not have a full-service vet hospital.

Does Petco Hickory offer vaccinations?

Yes, Petco Hickory provides vaccinations.