Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Hickory provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.3
240 reviews
5 stars
169
4 stars
30
3 stars
12
2 stars
9
1 star
20
What are people saying?
AI-generated from recent customer reviews
Staff Care
Customers consistently praised the staff for their kindness, attentiveness, and genuine care for their pets.
Service Speed
Several reviews noted slow service and long wait times during visits, leading to frustration among customers.
Pricing Concerns
Many customers expressed dissatisfaction with pricing, citing high costs and unexpected charges for services.
Communication Issues
There were complaints about miscommunication regarding treatment options and costs, leading to confusion and dissatisfaction.
Positive Experiences
Despite some negative feedback, many customers shared positive experiences, highlighting the quality of care and compassion shown by the veterinarians.
- BCBarbara Canipe4 days ago1.0Worse place ever, do not take your pet to this business, they reel you in hook line and sinker on their plans , then it’s difficult to get out of the plan that they don’t hold up to on their end. I called them when my puppy fell off the sofa and they wouldn’t see him, it was on Friday at 1:30 , they didn’t close until 6, they said they couldn’t see him until Monday, I ended up taking him to the emergency vet $700 dollars later while under their plan, so they don’t hold up to what they tell you they will do. There are plenty other vets in Catawba county and I’d highly recommend you try them before Banfield. They could care less about your pets.
- TJTabby James5 days ago2.0My dog currently goes here and it’s a great place Cost wise But numerous amount of staff have attitude and they hate their jobs. They might like the animals, but they hate their jobs.
- APAmber Peterson6 days ago5.0We have been coming to Banfield for nearly 15 years for our pup. The staff have worked with us through cancer, leg amputation, diabetes, blindness and now dementia. They have always gone above and beyond. All of the current vets are incredible. What started out as a vet that was affordable due to their wellness plans has became an extension of our family. We are so grateful for this team of professionals.
- KKKrispy KremeJan 1, 20265.0I took my beautiful girl for her 1st shots to Banfield and they were very gentle with my girl. They were also knowledgeable and forthcoming about her hernia. Banfield, will be providing my sweet baby with all of her veterinary needs!!
- DODamaris OsorioDec 3, 20255.0They were great with my young puppy! Each time we visited they showed genuine concern and enthusiasm, and were very helpful with any questions I had. Thanks!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital in Hickory offer?
Banfield Pet Hospital in Hickory provides quality health and wellness care for dogs, cats, and small animals including routine vaccinations, microchipping, dental and surgical care, parasite control, nutrition advice, DNA testing, and end-of-life care.
What are the operating hours of Banfield Pet Hospital in Hickory?
Banfield Pet Hospital is open Monday through Friday from 7:30 AM to 6:00 PM, Saturdays from 7:30 AM to 5:00 PM, and Sundays from 7:30 AM to 3:00 PM. They are closed on certain holidays like Thanksgiving and Christmas.
Does Banfield Pet Hospital in Hickory provide emergency veterinary care?
No, Banfield does not provide emergency care services. During hospital hours, you can call for urgent care advice or referrals. For emergencies during non-hospital hours, please contact your local emergency hospital.
How can I schedule an appointment at Banfield Pet Hospital in Hickory?
You can schedule an appointment online through their website or via the Banfield app available on iOS and Android. They require appointments for visits.
What is included in the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan includes annual preventive care such as exams, vaccines, early diagnostics, nutritional and dental consultations, and more. It is designed for ongoing preventive health care but is not insurance.
Can I get veterinary advice online from Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can access 24/7 remote pet care advice and triage support from veterinarians through Vet Chat on the Banfield app.
Are there any pet supply stores near Banfield Pet Hospital in Hickory?
Yes, PetSmart is located nearby offering pet products, services, training, and more, which could be convenient for pet owners visiting Banfield.
What other services are available near Banfield Pet Hospital in Hickory?
Nearby you can find The Home Depot for home improvement needs, music stores like Music Center and Music & Arts, as well as car and truck rental services like Enterprise Rent-A-Car and Penske Truck Rental, useful for running errands before or after your veterinary visit.
Is there a place to eat near Banfield Pet Hospital in Hickory?
Yes, Five Guys burger restaurant and First Watch health food restaurant are close by, offering convenient dining options for families visiting Banfield.
How can I contact Banfield Pet Hospital in Hickory?
You can call them at +1 828-261-0356 or visit their location at 1610 8th Street Dr SE, Bldg E, Hickory, NC 28602.