Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Greenville provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
210 reviews
5 stars
139
4 stars
19
3 stars
8
2 stars
7
1 star
37
What are people saying?
AI-generated from recent customer reviews
Staff Care
Customers consistently praised the staff for being friendly, attentive, and caring towards their pets.
Communication Issues
Several reviews highlighted problems with communication, including scheduling errors and lack of transparency regarding treatments and costs.
Mixed Experiences
While many customers had positive experiences, some reported serious concerns regarding care and treatment, including allegations of negligence.
Customer Service
Feedback indicated a range of customer service experiences, with some praising the helpfulness of staff while others reported rudeness and unprofessional behavior.
Emergency Care Concerns
There were critical reviews regarding the handling of emergency situations, with some customers feeling their pets were not given adequate attention during urgent visits.
- EAEmmaline ArtisJan 1, 20265.0I like the way the entire team shows how they care. They greet you with a smile & show your pet love. They are very attentive to your pet & are concerned about your pet well-being. Also I like how the Dr. calls you to get permission about doing certain things that we hadn't talked about before hand. They also call you to check & see how your pet is doing and not just once but 2 or three times. Trust me every Pet shop doesn't do that!
- TFTamesia FaisonNov 21, 20255.0I took my boy in for a surgery and regardless of how hype he is every single time… they are always so nice and sweet to him and myself. They have helpful advice and it’s always appreciated.
- VSVictoria SimosOct 1, 20255.0Very nice staff and helpful information on helping my pet out
- DTDTA ThomasSep 10, 20255.0Very professional and courteous, also knowledgeable
- SWSean WilliamsAug 31, 20255.0Beautiful work with the staff today gave my German shepherd the best treatment and care I could ask for
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services. During hospital hours, you can call for urgent care advice or referrals. Outside of hospital hours, please contact your local emergency hospital.
Can I get veterinary care online from Banfield?
Yes, Banfield clients with Optimum Wellness Plans can access 24/7 remote pet care advice and triage support via Vet Chat™ on the Banfield app.
What preventive pet health care services are offered at Banfield Pet Hospital in Greenville?
Banfield provides preventive care services including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is an Optimum Wellness Plan offered at Banfield?
Optimum Wellness Plans include annual preventive care such as exams, vaccines, early diagnostics, nutrition consultations, and dental care. They automatically renew annually and offer discounts but are not insurance.
How can I pay for an Optimum Wellness Plan at Banfield?
Payments can be spread across 12 months via automatic withdrawal from a bank account or credit card, or paid in full at enrollment for convenience.
What types of appointments does Banfield Pet Hospital offer?
Appointments include in-room visits where you stay with your pet, drop-off appointments where you leave your pet and await a call, and Virtual Visits for Optimum Wellness Plan members.
What are Banfield Pet Hospital's hours of operation in Greenville?
Monday through Thursday: 8:00 AM to 6:00 PM; Friday and Saturday: 8:00 AM to 5:00 PM; Closed on Sundays and major holidays.
What nearby places can I visit when I come to Banfield Pet Hospital in Greenville?
Nearby you can visit PetSmart for pet supplies and services, Arlington Plaza for shopping, and several dining options like Five Guys and Olive Garden.
How can nearby transit and shopping options help me when visiting Banfield Pet Hospital?
Nearby stores such as T-Mobile and Staples can provide convenient shopping before or after your pet's appointment, and local eateries like First Watch offer dining options nearby.
Are there any pet-related stores near Banfield Pet Hospital in Greenville?
Yes, PetSmart stores are close by offering pet supplies and services, making it easy to combine veterinary care with pet shopping needs.