Brand Certified
Banfield Pet Hospital
4.4(208 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
1566 Highwoods Blvd, Greensboro, NC
27410, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(336) 323-7811
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Does your doggo or cat need preventive petcare that won’t take you out of the way of your daily routine? Banfield Pet Hospital in North Greensboro has you covered. Located on Highwoods Boulevard, our veterinary team loves to care for dogs and cats of all shapes, ages, and sizes. You’ll find our clinic conveniently located in Jefferson Village Shopping Center, so you can shop and knock out some errands while we care for your pet.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.4
208 reviews
5 stars
160
4 stars
14
3 stars
6
2 stars
5
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and caring staff, particularly highlighting the attentiveness of Dr. Mattocks and the front desk team.
Communication
Several reviews noted issues with communication, including unclear appointment procedures and lack of follow-up on pet conditions.
Care Quality
While many customers expressed satisfaction with the care provided, there were significant concerns about misdiagnoses and the handling of emergencies.
Wait Times
Some customers reported long wait times and dissatisfaction with how their pets were treated during these delays.
Facility Cleanliness
The facility was generally described as clean and well-maintained, contributing positively to customer experiences.
- DWDebra WashingtonJan 14, 20265.0It was all that I expected it be , very good customer service and care from the front reception to Bruno nurse and Doctor they went over everything before he was seen and after, Bruno loves everybody he came in contact with, Banfield really do care about care and do a excellent job, thank you for taking care of my baby Bruno.
- AAalexandriaDec 22, 20255.0They were very communicative and nice
- BPBLAGOVESTA PISCOPODec 14, 20255.0Taking excellent care of my dogs!
- RGRick GagnonDec 13, 20251.0Waited over a hour and nobody cared to come see us, check in. They were quick to get to everyone else walking in well after us. VERY DISAPPOINTED and will look elsewhere to start bringing my dog.
- JMJanette MarquisSep 24, 20255.0I just want to thank Doctor Melissa Lehman and all the staff who were just wonderful with Dasher and Cesar, my two doggies. They were all helpful and sweet and explained everything that was going to happen and what the charges would be. I love that Doctor Lehman was so understanding and let me know everything that she did. All I can say is, I am really happy with the folks at Banfield Hospital. I would definitely recommend Banfield Hospital to all those who are looking for a new vet. Thank you, Banfield and Dr. Lehman, I appreciate everything that you have done for me and my dog family.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Greensboro N?
Banfield Pet Hospital is open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and Sunday from 10:00 AM to 5:00 PM. The hospital is closed on major holidays including Christmas and New Year's Day.
Does Banfield Pet Hospital offer emergency veterinary care?
No, Banfield does not provide emergency care services. However, during hospital hours, they offer urgent care advice and can provide referrals to emergency hospitals or specialty providers as needed.
What preventive pet health services are available at Banfield Pet Hospital?
Banfield offers a range of preventive care services including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep your pet healthy at every life stage.
What is included in the Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan includes annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, consultations for nutrition, and dental care. The plan automatically renews annually and provides discounts on treatments.
Can I schedule an appointment online for Banfield Pet Hospital?
Yes, you can schedule an appointment online via the Banfield website or app, which makes booking convenient and quick.
Does Banfield Pet Hospital offer virtual veterinary visits?
Yes, clients with Optimum Wellness Plans can schedule virtual visits to receive quality pet care from the comfort of their home.
Is Banfield Pet Hospital accessible for people with disabilities?
Yes, the hospital has wheelchair accessible restrooms and is welcoming to all customers, including those from the LGBTQ community.
What nearby places can I visit while waiting for my pet's appointment at Banfield Pet Hospital?
You can visit nearby places like Once Upon A Child Greensboro for children's clothing and thrift shopping, Sona's and Lemon Indian Cuisine for Indian food, or Ichi Sushi for Japanese cuisine, all located close to Banfield in the Jefferson Village Shopping Center area.
Are there convenient dining options near Banfield Pet Hospital?
Yes, near Banfield Pet Hospital you can enjoy meals at Panera Bread, Starbucks, Jet's Pizza, and multiple Asian and Indian restaurants like Sona's and Lemon Indian Cuisine.
What nearby services can help me with errands or relaxation near Banfield Pet Hospital?
While visiting Banfield, you can run errands or relax at places like Pink Spa Nails for beauty services, Mathnasium for tutoring, or visit gift shops such as Splurges Boutique and Ten Thousand Villages, all close by.
Brand Certified Facts from Banfield Pet Hospital
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