Brand Certified
Banfield Pet Hospital
4.3(307 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
5710 W Gate City Blvd, Greensboro, NC
27407, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(336) 323-7925
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Greensboro South provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.3
307 reviews
5 stars
225
4 stars
26
3 stars
10
2 stars
12
1 star
34
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the caring and compassionate nature of the staff, highlighting their welcoming demeanor and attentiveness to pets.
Communication Issues
Several reviews noted poor communication, particularly regarding appointment scheduling, treatment options, and pricing, leading to customer frustration.
Sales Pressure
Multiple customers expressed dissatisfaction with the perceived pressure to purchase wellness plans and additional services, feeling that the focus was more on sales than on pet care.
Mixed Experiences
While many customers had positive experiences with the veterinarians, there were significant complaints about specific staff interactions and overall service quality.
Pricing Concerns
Customers frequently mentioned issues with pricing transparency, feeling misled about costs associated with services and wellness plans.
- KMKyla MalloryJan 28, 20265.0Enjoyed the conversation with Whispy’s Vet Tech, John? Josh? I apologize for not remembering but we talked about TikTok and Instagram, we basically just clicked. I really loved having him coming in and we would just start chatting.
- DTDrew TaylorJan 13, 20261.0Beware of booking an in room visit, according to the receptionist the app “doesn’t know when doctors are in surgery.” I took off work to for the appointment and then got a call on the way informing me the vet was busy in surgery. Drop off is not an option for me that is why I chose “In room.”
- JBJenell BravenerJan 7, 20265.0We brought our Kitten in willow and the team couldn’t have been more welcoming and caring , we really felt our pet would be safe and well cared for while being treated at there banfield 💕
- BBBVICTORIADec 3, 20252.0Took my new puppy here for his first exam, don't think we will ever be back. They focused more on selling me a plan more than my puppy. That's all they talked about was SELLING ME a PLAN!! Yes we will definitely be going somewhere else where I won't feel like a dollar sign and someone that actually cares about my pet's well being.
- CSChase SutherlandNov 27, 20255.0the vets are great. They explain everything in an easy to understand method, and are very honest and open with their pricing. Highly recommended
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care. However, you can call during hospital hours for urgent care advice and referrals. For after-hours emergencies, please contact your local emergency hospital.
Can I receive veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans® can get remote general pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield provide?
Banfield offers preventive care treatments including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
What is included in the Optimum Wellness Plan at Banfield?
The plan includes annual head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and more. Wellness plans automatically renew annually unless paid in full at enrollment.
How can I pay for my pet's Optimum Wellness Plan at Banfield?
Payments can be spread over 12 months via automatic withdrawals from bank accounts or credit cards. You may also choose to pay in full upfront.
What types of appointments does Banfield Pet Hospital offer?
Banfield offers in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and are called when ready, and virtual visits through Optimum Wellness Plans®.
What are Banfield Pet Hospital's hours of operation?
Open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and Sunday from 10:00 AM to 5:00 PM. The hospital is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online through Banfield's website or app, using the provided scheduling links.
What nearby healthcare providers can I find near Banfield Pet Hospital in Greensboro?
Nearby healthcare providers include Regional Physicians Primary Care and Atrium Health Wake Forest Baptist Family Medicine, which may be useful for families seeking primary care services close to your visit.
Are there dining options close to Banfield Pet Hospital in Greensboro?
Yes, nearby dining options include Blue Rock Pizza & Tap, Poblano's Mexican Restaurant - Adams Farm Location, Apple China Asian Fusion Restaurant, and Starbucks coffee shop for a quick drink or snack.
What other services and shops are located near Banfield Pet Hospital that I might visit during my trip?
Nearby you can find Harris Teeter Fuel Center for groceries and fuel, Leon's Adams Farm and Leon's Salon for hair care, and Kay Kay's World for clothing, providing convenient shopping and self-care options around your veterinary visit.
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