Brand Certified
Banfield Pet Hospital
4.3(320 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
3698 E Franklin Blvd, Gastonia, NC
28056, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(704) 824-0004
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Gastonia provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.3
320 reviews
5 stars
223
4 stars
35
3 stars
18
2 stars
8
1 star
36
What are people saying?
AI-generated from recent customer reviews
Quality of Care
Many customers praised the staff for their attentive and compassionate care towards pets, highlighting positive experiences with both routine and emergency visits.
Customer Service
There are significant complaints regarding customer service, including long wait times, difficulty reaching staff by phone, and issues with billing and communication.
Operational Issues
Several reviews noted operational challenges, such as long wait times for appointments, drop-off procedures, and inadequate handling of pets during their stay.
Trust and Transparency
Customers expressed concerns about trust, citing issues with billing practices, lack of communication regarding pet care, and perceived upselling of services.
- JMJames MFeb 19, 20261.0Came in 15-20 minutes before closing and refused to give me the card for my pets prescription food because she already shut her computer down.
- TGTroy & Darby GarrettFeb 14, 20265.0We really like this location! We’ve been bringing our 6 year old golden retriever to this Banfield for about 2 years and we’ve always had great experiences! We just got a new 7 week old puppy and brought him in for a little check up and they took such great care of him. Our tech, Samiie, was so great and informative and answered all our questions! We are so grateful to have this as our vet!
- RTrod ThompsonDec 2, 20251.0STAY AWAY ! They dont deserve one star ! this place is about MONEY and was not there when my pet needed them the most ! This place so horrible they still haven't sent my dogs test reports for cancer and its been almost 2 weeks ! But had no problem begging for more money !
- AEashley etcNov 12, 20255.0We love our Banfield care team! They have taken care of my Hamilton since the day I rescued him, over fifteen years ago now, and have seen us through many health challenges in that time. They have always provided us with the very best care possible!
- BCBrenda Ogle CunninghamSep 25, 20255.0Took my dog Bindi for treatment of diffuse macules. She is doing great and the symptoms have dissipated. Thanks for the great care and concern for my pet.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Gastonia?
Banfield Pet Hospital in Gastonia is open Monday through Friday from 7:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 9:00 AM to 5:00 PM. The hospital is closed on major holidays such as Christmas and Thanksgiving.
Does Banfield Pet Hospital in Gastonia offer emergency care services?
Banfield does not provide emergency care services directly. However, during hospital hours, you can call for urgent care advice and referrals to emergency facilities. Outside of hospital hours, please contact your local emergency hospital.
What preventive care services are provided at Banfield Pet Hospital?
Banfield offers a range of preventive care treatments including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep your pet healthy.
Can I schedule an online appointment or get veterinary care remotely with Banfield?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage 24/7 via Vet Chat™ on the Banfield app. You can also schedule appointments online through their website or mobile app.
What is an Optimum Wellness Plan and how do I pay for it?
Optimum Wellness Plans provide annual preventive pet care including exams, vaccines, and diagnostics with ongoing discounts for treatment. Payment can be spread over 12 months via automatic withdrawals or paid in full at enrollment.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments where you drop your pet off and get called when ready, and virtual visits for Optimum Wellness Plan members conducted from home.
What services are available at Banfield Pet Hospital in Gastonia?
Services include preventive care, vaccinations, dental and surgical care, microchipping, spay/neuter, parasite control, nutrition advice, DNA testing, and end of life care.
What nearby pet-related businesses can I visit along with Banfield Pet Hospital?
Nearby pet-related businesses include PetSmart for pet supplies and services, and another Banfield Pet Hospital location. You can visit PetSmart before or after your Banfield visit for pet products or grooming.
Are there nearby shopping and dining options close to Banfield Pet Hospital in Gastonia?
Yes, there are several nearby places to shop and dine including Franklin Square III shopping center, Painted Tree Boutiques, Joe Muggs cafe, Shane's Rib Shack restaurant, and Candy's Sweet Shoppe bakery, making it convenient to combine errands or relax after your visit.
Can I access pet care support through mobile applications for Banfield Pet Hospital?
Yes, Banfield has mobile apps available on both iOS and Android platforms providing services like appointment scheduling and Vet Chat for 24/7 veterinary advice to clients with Optimum Wellness Plans.
Brand Certified Facts from Banfield Pet Hospital
Banfield Pet Hospital partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: