Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Gastonia provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.3
316 reviews
5 stars
221
4 stars
35
3 stars
18
2 stars
8
1 star
34
What are people saying?
AI-generated from recent customer reviews
Quality of Care
Many customers praised the staff for their attentive and compassionate care towards pets, highlighting positive experiences with both routine and emergency treatments.
Staff Friendliness
Numerous reviews noted the friendliness and helpfulness of the staff, with many customers appreciating that staff members remembered their pets' names.
Communication Issues
Several customers expressed frustration with communication, citing difficulties in reaching the clinic by phone and issues with appointment scheduling.
Operational Concerns
Customers raised concerns about the clinic's operational practices, particularly regarding long wait times for appointments and the handling of pets during drop-off procedures.
Billing and Transparency
There were complaints about billing practices, including unexpected charges and issues with the wellness plan, leading to distrust among some customers.
- AEashley etcNov 12, 20255.0We love our Banfield care team! They have taken care of my Hamilton since the day I rescued him, over fifteen years ago now, and have seen us through many health challenges in that time. They have always provided us with the very best care possible!
- BCBrenda Ogle CunninghamSep 25, 20255.0Took my dog Bindi for treatment of diffuse macules. She is doing great and the symptoms have dissipated. Thanks for the great care and concern for my pet.
- AHAndrea HicksSep 15, 20255.0The whole team is great! They are all so great to my cats!
- DRDarlene RogersSep 15, 20255.0Employees are always friendly and know mine and Kiki's names.
- RTrobert toddSep 12, 20255.0brought my cat in to be sceen, the staff was great, definitely coming back here for future vidits
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Gastonia?
Banfield Pet Hospital in Gastonia is open Monday through Friday from 7:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 9:00 AM to 5:00 PM. The hospital is closed on major holidays such as Christmas and Thanksgiving.
Does Banfield Pet Hospital in Gastonia offer emergency care services?
Banfield does not provide emergency care services directly. However, during hospital hours, you can call for urgent care advice and referrals to emergency facilities. Outside of hospital hours, please contact your local emergency hospital.
What preventive care services are provided at Banfield Pet Hospital?
Banfield offers a range of preventive care treatments including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep your pet healthy.
Can I schedule an online appointment or get veterinary care remotely with Banfield?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage 24/7 via Vet Chat™ on the Banfield app. You can also schedule appointments online through their website or mobile app.
What is an Optimum Wellness Plan and how do I pay for it?
Optimum Wellness Plans provide annual preventive pet care including exams, vaccines, and diagnostics with ongoing discounts for treatment. Payment can be spread over 12 months via automatic withdrawals or paid in full at enrollment.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments where you drop your pet off and get called when ready, and virtual visits for Optimum Wellness Plan members conducted from home.
What services are available at Banfield Pet Hospital in Gastonia?
Services include preventive care, vaccinations, dental and surgical care, microchipping, spay/neuter, parasite control, nutrition advice, DNA testing, and end of life care.
What nearby pet-related businesses can I visit along with Banfield Pet Hospital?
Nearby pet-related businesses include PetSmart for pet supplies and services, and another Banfield Pet Hospital location. You can visit PetSmart before or after your Banfield visit for pet products or grooming.
Are there nearby shopping and dining options close to Banfield Pet Hospital in Gastonia?
Yes, there are several nearby places to shop and dine including Franklin Square III shopping center, Painted Tree Boutiques, Joe Muggs cafe, Shane's Rib Shack restaurant, and Candy's Sweet Shoppe bakery, making it convenient to combine errands or relax after your visit.
Can I access pet care support through mobile applications for Banfield Pet Hospital?
Yes, Banfield has mobile apps available on both iOS and Android platforms providing services like appointment scheduling and Vet Chat for 24/7 veterinary advice to clients with Optimum Wellness Plans.