Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Garner provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.2
228 reviews
5 stars
157
4 stars
23
3 stars
8
2 stars
8
1 star
32
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their compassion and attentiveness towards their pets, especially during difficult times.
Customer Service Issues
Several reviews highlighted poor communication and customer service, particularly regarding appointment management and medication refills.
Mixed Experiences
While many customers reported positive experiences with the veterinarians, others expressed dissatisfaction with the inconsistency in care and follow-up.
Facility and Staff
The facility was generally described as clean and the staff as friendly, though some reviews noted issues with staff efficiency and professionalism.
Wellness Plans
Customers appreciated the affordability of wellness plans, but some expressed frustration with the coverage and cancellation policies.
- JJJames “Reverend J” JonesOct 2, 20255.0The team at Aversboro location is awesome and very concerned with your pets health
- AEAlex EppsSep 29, 20255.0We loved Dr. Taylor and now we love Dr. Steiner for all five of our pets! Dr. Steiner and team are compassionate, responsive, helpful and professional. My fur baby is a new baby thanks to them! Truly grateful!
- LMLarhonda MooreSep 24, 20255.0Love Banfield, I wouldn’t take my pet anywhere else.
- LPLynda PoynerSep 10, 20255.0The team at Banfield has always taken good care of Tinky, our Golden Retriever. Tinky loves going there for his checkups
- TBTess BushmanAug 19, 20251.0I had to euthanize my old sick Doberman that I have had for about 13 years. That part went as well as could be expected. I had informed the receptionist when I made the appointment that I would be taking my dogs' body with me. Due to a schedule conflict with the cremation service I had to leave my dog overnight to pickup her body the next day. I was VERY VERY clear about personally picking up her body in a box with the 2 receptionists at the desk and I empasized the point at least 4 times to 3 different staff members. So the next morning I called to let them know I was waiting outside. They brought me the half frozen body of my beloved pet in a heavy duty garbage bag!!!! I about lost my mind. The vet tech (one of two) who carried my dog out said she thought I was just the company they contacted with!!!! Really? I call in to pick my dog up in my personal vehicle after being very clear to several other staff members about it and they still treat my dog like trash. I told them to go get a box and after at least 15 minutes they come out with a box that will very clearly not acccomodate an 80 pound dog. I am crying my eyes out this whole time and I told them I could not believe how cruel and disrespectful their behavior was. The tech, standing there holding my dog in a trash bag had the nerve to say they were always respectful! I called right at 7am on Monday to tell the office manager what happened and she pretended to be upset and concerned saying she would send an email to the district manager and either she or the district manger would contact me. Surprise surprise still no contact from anybody at that office. No apology, no concern no compassion. I started taking my dog there because I like the vet who works there, but the staff is Horrible, top to bottom. I am writing a letter to their corporate offices. This was absolutely uncalled for, and could easily have been avoided with a little communication between staff members, but apparently that is not a concern there. If I could give negative stars I would. I received a call around 1150am on Tuesday from the Practice Manager who apologized profusely about what had happened. She said she would cancel any further payments to my plan as a gesture. I suggested in addition going forward something needed to be done about the lack of communication in this office. Clearly the office personnel were not talking to each other or this would not have happened. I also suggested a little training on empathy and how to deal with people who are grieving would be a good idea for all the staff members. (For context, this was fourth companion animal I had lost inthe the past two plus years since my husband's death. One was 8 years, 15 years, 18 years and this dog was over 13 years). Just wanted to update post.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of services does Banfield Pet Hospital in Garner offer?
Banfield Pet Hospital provides preventive care, vaccinations, dental care, microchipping, parasite control, nutrition advice, spay/neuter, DNA testing and end of life care for pets.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care but offers urgent care advice during hospital hours and referrals to emergency hospitals as needed.
Are there options for virtual veterinary care at Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can get remote general pet care advice and triage support through Vet Chat™ available 24/7 on the Banfield app.
What is included in the Optimum Wellness Plan at Banfield?
The Optimum Wellness Plan includes annual preventive care such as exams, vaccines, early screening diagnostics, nutrition consultations, dental care and more, with discounts on treatments for abnormal conditions.
How can I schedule an appointment at Banfield Pet Hospital in Garner?
You can schedule an appointment online via the Banfield website or the Banfield mobile app available for iOS and Android devices.
What are the business hours of Banfield Pet Hospital in Garner?
Banfield Pet Hospital is open Monday to Friday from 7:00 AM to 6:00 PM, Saturdays from 7:00 AM to 5:00 PM, and closed on Sundays and major holidays.
Is Banfield Pet Hospital accessible for people with disabilities?
Yes, the hospital has wheelchair-accessible restrooms and welcomes all customers including those from the LGBTQ community.
What nearby medical clinics are close to Banfield Pet Hospital in Garner for additional health services?
Nearby clinics include MinuteClinic at CVS and Avance Primary Care, which can assist with family health needs while you are in the area.
Are there nearby grocery stores and recreational facilities around Banfield Pet Hospital in Garner?
Yes, ALDI USA and Lowes Foods supermarkets are nearby, as well as the Garner Swim and Recreation Club and Planet Fitness for fitness and leisure activities.
Is there convenient access to pharmacies near Banfield Pet Hospital in Garner?
Yes, CVS Pharmacy and WSP Garner Primary Care are nearby for medical and pharmaceutical needs, which might be useful for pet owners and their families.