Brand Certified
Banfield Pet Hospital
3.8(453 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
265 Shenstone Blvd, Garner, NC
27529, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(919) 771-2344
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - White Oak provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
3.8
453 reviews
5 stars
248
4 stars
61
3 stars
41
2 stars
14
1 star
89
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While some customers praised individual staff members for their kindness and professionalism, many reviews highlighted issues with overall staff organization and communication.
Communication Issues
Numerous customers reported poor communication, including canceled appointments without notice and unreturned phone calls.
Quality of Care
There were mixed reviews regarding the quality of care, with some customers expressing satisfaction while others reported misdiagnoses and inadequate treatment.
Appointment Management
Frequent complaints about appointment scheduling, including overbooking and long wait times, were noted, leading to frustration among customers.
Customer Service
Many customers experienced poor customer service, particularly at the front desk, with reports of dismissive attitudes and lack of empathy.
- TBTammy Boucha6 days ago5.0Just started going to Banfield with my new puppy! So far I’m very happy with everyone. The staff is awesome!!! Also the Groomer that took my puppy and did a little bang and booty trim was so nice, her name was Jennifer. Even at checkout, the young lady was so helpful and showed me the coupon book for 20.00. Saved me money immediately that day.
- LAL AFeb 21, 20265.0NOMV/T
- BRBerniece RawlsFeb 4, 20265.0From start to finish and all in between, it was a great experience having our puppy in the care of these professionals.
- JBJames BakerJan 30, 20261.0They will cancel your appointment and then act like it's your fault. Make a pass on this location.
- MMMeghan McCarthyJan 2, 20261.0I am extremely disappointed with my experience at Banfield at White Oak. It used to be one of my favorites, but has gone down hill within the last year or so. I was told my cat was dying, which was incredibly upsetting... only to later find out from another veterinarian and a cardiologist that this was not true. That kind of misinformation causes unnecessary panic and erodes trust. On top of that, appointments are canceled far too often. Due to my recent appointment being canceled again, I angrily raised this concern with Jay, the office manager. He excused it due to the New Year holiday, even though I explained this has happened to me repeatedly. After reading other Google reviews, it’s clear this is an ongoing issue, not a one-off situation. Although Jay promised I would still be seen during my appointment time, I don't appreciate my valid concern being brushed off like this is the first time this has happened at the practice. The only consistently positive part of this office is Jami at the front desk, who has been kind, professional and helpful. Overall, this location has serious issues with communication, reliability and quality of care. I would strongly recommend getting a second opinion if you’re given serious or alarming information here. With my dog and cat on OWP, I continue to go to this location for convenience, but I may look elsewhere moving forward.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular operating hours of Banfield Pet Hospital in White Oak?
Banfield Pet Hospital is open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and Sunday from 9:00 AM to 5:00 PM.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services, but you can call during hospital hours for urgent care advice or referrals. For emergencies outside of hours, please contact your local emergency hospital.
What preventive pet health care services are offered at Banfield Pet Hospital?
Services include vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep your pet healthy at all life stages.
What is included in Banfield's Optimum Wellness Plan?
The plan covers annual preventive care such as exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and more, renewing automatically every twelve months.
How can I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online through their website link provided, and the hospital requires appointments for all visits.
Does Banfield Pet Hospital offer virtual visits?
Yes, Optimum Wellness Plans® Virtual Visits are available, allowing you to consult remotely with a veterinarian for routine care from the comfort of your home.
What nearby pet-related stores can I visit along with Banfield Pet Hospital?
Near Banfield, you can visit PetSmart for pet supplies and additional pet services, making it convenient to shop for your pet's needs before or after a vet visit.
Are there any dining options close to Banfield Pet Hospital?
Yes, TGI Fridays, Demarios (soul food and barbecue), Wendy's, Logan's Roadhouse, and New Japan Express are nearby for various dining experiences after your pet's appointment.
Where can I find nearby retail stores near Banfield Pet Hospital?
Close retail stores include BJ’s Wholesale Club, Ross Dress for Less, Michaels (arts and crafts), Sephora at Kohl's, Kohl's, T.J.Maxx, and Shoe Carnival for shopping convenience.
Is Banfield Pet Hospital accessible to the LGBTQ community and do I need an appointment?
Yes, Banfield Pet Hospital welcomes the LGBTQ community and requires appointments for all visits to ensure quality service.
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