Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - White Oak provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.8
443 reviews
5 stars
242
4 stars
63
3 stars
41
2 stars
14
1 star
83
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While some customers praised individual staff members for their care and attentiveness, many reviews highlighted issues with disorganization, lack of communication, and unprofessional behavior from the front desk staff.
Appointment Issues
Numerous customers reported frequent appointment cancellations, rescheduling without notice, and long wait times, leading to frustration and dissatisfaction.
Care Quality
There were mixed reviews regarding the quality of care, with some customers expressing satisfaction with the treatment their pets received, while others reported misdiagnoses and inadequate follow-up.
Customer Service
Many customers experienced poor telephone customer service, including long hold times, unreturned calls, and dismissive attitudes from staff.
Facility Conditions
Several reviews mentioned unsanitary conditions in the clinic, contributing to a negative perception of the overall environment.
- MVMaria ValienteNov 7, 20251.0Avoid if possible- should have read the previous one star reviews. Go to another Banfield that will actually care for your dog.
- JRJohn RitterNov 6, 20255.0Always great care and service.
- AGAngie Dawkins GrimesNov 5, 20255.0They always are so friendly and professional!
- TJTonya JohnsonOct 15, 20255.0My puppy was really sick and they got him feeling better in no time.
- BLBrandy LawrenceOct 7, 20251.0I have been taking my pet here since I got her, which has been about a year. I have not been pleased with this location (drop off appts vs in room, dirty rooms, unable to successfully diagnose GI issue-went to a non Banfield practice, inability to get sick appts), but I have continued to go because of the OWP. But today was the last straw, simply because of the routine inconvenience. My pup had a procedued scheduled for 10/31. The day after the scheduling, they called to ask me to reschedule for 10/27. I declined and the appt remained on 10/31. Now today, 4 days after scheduling, they called to say I must reschedule, dr won't be available. I scheduled a vacation day on 10/31 so I can care for her after procedure, but they have no one available on 10/31. This is not the first time there's been an issue with scheduling a procedure. Similiar thing happened when she got spayed. That appt was rescheduled a time or two as well. Additionally, during the spay, they were supposed to remove a tooth, but I found out AFTER the procedure, the xray or something they needed wasn't working and they couldn't do it. I just renewed my OWP, which is convenient, but I will be going to a different Banfield location from now on.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular operating hours of Banfield Pet Hospital in White Oak?
Banfield Pet Hospital is open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and Sunday from 9:00 AM to 5:00 PM.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services, but you can call during hospital hours for urgent care advice or referrals. For emergencies outside of hours, please contact your local emergency hospital.
What preventive pet health care services are offered at Banfield Pet Hospital?
Services include vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep your pet healthy at all life stages.
What is included in Banfield's Optimum Wellness Plan?
The plan covers annual preventive care such as exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and more, renewing automatically every twelve months.
How can I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online through their website link provided, and the hospital requires appointments for all visits.
Does Banfield Pet Hospital offer virtual visits?
Yes, Optimum Wellness Plans® Virtual Visits are available, allowing you to consult remotely with a veterinarian for routine care from the comfort of your home.
What nearby pet-related stores can I visit along with Banfield Pet Hospital?
Near Banfield, you can visit PetSmart for pet supplies and additional pet services, making it convenient to shop for your pet's needs before or after a vet visit.
Are there any dining options close to Banfield Pet Hospital?
Yes, TGI Fridays, Demarios (soul food and barbecue), Wendy's, Logan's Roadhouse, and New Japan Express are nearby for various dining experiences after your pet's appointment.
Where can I find nearby retail stores near Banfield Pet Hospital?
Close retail stores include BJ’s Wholesale Club, Ross Dress for Less, Michaels (arts and crafts), Sephora at Kohl's, Kohl's, T.J.Maxx, and Shoe Carnival for shopping convenience.
Is Banfield Pet Hospital accessible to the LGBTQ community and do I need an appointment?
Yes, Banfield Pet Hospital welcomes the LGBTQ community and requires appointments for all visits to ensure quality service.