Western Carolina Regional Animal Hospital & Emergency Hospital

4.6
1312 reviews

About

Animal HospitalVeterinarianVeterinary PharmacyEmergency Veterinarian ServicePet Vet Care Centers
At Western Carolina Regional Animal Hospital & Veterinary Emergency Hospital, we offer full primary veterinary services, as well as emergency and critical care for cats and dogs in Flat Rock. Our hospital provides preventive and routine veterinary services to keep your pets healthy and well into their golden years. We are also always open - including evenings, weekends, and all holidays - for urgent and emergency care.

Details

  • RestroomAvailable
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomAvailable

Location

Western Carolina Regional Animal Hospital & Emergency Hospital
205 N Highland Lake Rd, Flat Rock, NC
28731, United States

Hours

Reviews

4.6
1,163 reviews
5 stars
994
4 stars
47
3 stars
15
2 stars
15
1 star
92

What are people saying?

AI-generated from recent customer reviews

Compassionate Care

Many customers praised the staff for their kindness, compassion, and thoroughness in treating their pets, especially during emergencies.

Efficient Service

Several reviews highlighted the promptness and efficiency of the clinic in handling emergencies and providing treatment options.

Mixed Reception

While many staff members received positive feedback, some customers reported negative experiences with specific front desk staff, indicating inconsistency in customer service.

Pricing Concerns

A number of reviews mentioned high costs for services, with some customers expressing concerns about affordability and transparency in pricing.

Long Wait Times

Several customers experienced long wait times, particularly during busy periods, leading to frustration and dissatisfaction.
  • CK
    Christina Kent
    1 day ago
    5.0
    We are beyond grateful for the care and compassion shown to us and our black lab, Sadie, during the most heartbreaking moment of our lives. From the moment we opened our car door, the team at Western Carolina Regional Animal Hospital & Emergency Hospital was already there waiting for us. They immediately took Sadie back and got her into ICU without hesitation. Unfortunately, due to the severity of her injuries from the accident, we were not able to bring her home. The staff handled everything with such kindness, respect, and empathy during an incredibly traumatic time for our family. When we received her cremated remains along with her paw print, it was completely unexpected and meant more to us than we can put into words. We cannot thank this team enough for going above and beyond and for treating Sadie like she was their own. When we are ready to welcome a new family member, we will absolutely be establishing care here. Thank you for everything you did for Sadie and for us. ❤️
  • KG
    Kristen Gillem
    Jan 6, 2026
    5.0
    We love this practice. They showed compassion when we had to put our elderly kitty down and have since brought all our animals for regular care. When we lost our home in the hurricane they were able to get us proof of vaccines so we could get our animals back. They are amazing!!!
  • NN
    Nick
    Jan 2, 2026
    5.0
    I had two sick dogs at home, one with diarrhea (not unusual for him due to a sensitive stomach) and another that suddenly looked 10 lbs heavier with a bloated belly. My first thought was bloat, which can be life-threatening, so I called the clinic around 8 PM. They told me to come in right away. The front desk staff was incredibly kind and efficient in getting us checked in. Dr. Hughes examined my dog, ran X-rays, and confirmed it was food bloat, not GDV, but reassured me that coming in was the right call since the symptoms look very similar and GDV can be deadly. Dr. Hughes was friendly, informative, and very understanding of my financial constraints, which I truly appreciated. After driving an hour home, I noticed my other dog was sick again. I called back, and they gave me helpful advice over the phone. Their care and compassion didn’t stop when I walked out the door. I highly recommend this vet to anyone in the area. They genuinely care about both pets and owners. God bless them!
  • JF
    JR Freeman
    Jan 1, 2026
    5.0
    After our cat spent a few days at our local animal hospital in Charleston, SC - we loaded him in the car and brought him on our delayed vacation to Hendersonville, NC. After our first night, we were concerned that he had relapsed - so we brought him in to the Western Carolina Regional Animal Hospital. The staff were so friendly, and so efficient - we left feeling MUCH better and they did a phenomenal job of running his diagnostics at a very fair price. It was a great experience!
  • NH
    Nathan Hetcel
    Dec 31, 2025
    5.0
    Me and my wife brought our chocolate lab in after hours and we were seen right away. Brandon Hughes was very thorough with his exam and did not rush us out like we’ve had happen at different vets. He genuinely cared about providing our pup the best care possible and making a knowledgeable diagnosis. He treated us well and our pet like it was his own. We will be getting established at this location for further care and we are very happy with WCRAH!

Frequently Asked Questions About Western Carolina Regional Animal Hospital & Emergency Hospital

What services does Western Carolina Regional Animal Hospital & Emergency Hospital provide?

They offer full primary veterinary services, emergency and critical care for cats and dogs, as well as preventive and routine veterinary services.

Where is Western Carolina Regional Animal Hospital & Emergency Hospital located?

It is located at 205 N Highland Lake Rd, Flat Rock, NC 28731, USA.