Brand Certified
Western Carolina Regional Animal Hospital & Emergency Hospital
4.6(1324 reviews)
Certified by Western Carolina Regional Animal Hospital & Emergency Hospital • Mar 01, 2026
Business Details
205 N Highland Lake Rd, Flat Rock, NC
28731, United States
Certified by Western Carolina Regional Animal Hospital & Emergency Hospital • Mar 01, 2026
(828) 697-7767
Certified by Western Carolina Regional Animal Hospital & Emergency Hospital • Mar 01, 2026
https://wcrah.com
Certified by Western Carolina Regional Animal Hospital & Emergency Hospital • Mar 01, 2026
About
Certified by Western Carolina Regional Animal Hospital & Emergency Hospital • Mar 01, 2026
Animal HospitalVeterinarianVeterinary PharmacyEmergency Veterinarian ServicePet Vet Care Centers
At Western Carolina Regional Animal Hospital & Veterinary Emergency Hospital, we offer full primary veterinary services, as well as emergency and critical care for cats and dogs in Flat Rock. Our hospital provides preventive and routine veterinary services to keep your pets healthy and well into their golden years. We are also always open - including evenings, weekends, and all holidays - for urgent and emergency care.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Onsite servicesAvailable
- Free parking lotAvailable
Location
Certified by Western Carolina Regional Animal Hospital & Emergency Hospital • Mar 01, 2026
Western Carolina Regional Animal Hospital & Emergency Hospital
205 N Highland Lake Rd, Flat Rock, NC
28731, United States
Hours
Certified by Western Carolina Regional Animal Hospital & Emergency Hospital • Mar 01, 2026
Reviews
4.6
1,324 reviews
5 stars
1,021
4 stars
47
3 stars15
2 stars15
1 star
92
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their compassion and empathy during difficult times, especially during emergencies and end-of-life situations.
Quality of Service
Overall, the quality of veterinary care was highly rated, with many customers noting thorough examinations and clear communication about treatment options.
Staff Issues
Some reviews highlighted issues with specific staff members, particularly at the front desk, where rudeness and lack of professionalism were reported.
Wait Times
Several customers expressed frustration with long wait times, particularly during busy periods, leading to dissatisfaction with the overall experience.
Pricing Concerns
While many acknowledged the quality of care, some reviews mentioned concerns about high costs and the financial burden of emergency services.
- CCCheryl Cudworth6 days ago5.0I've been going to WCRAH for quite some time and am always pleased with them. They are always caring and knowledgable and take the time to listen to my concerns and questions.. I'm especially grateful for 24-7 availability as I've had to use off hours in the past.
- CBChase BrehmFeb 21, 20265.0I truly cannot say enough great things about Dr. Ziegler and the entire nursing staff. From the moment we walked in, we felt cared for. Dr. Ziegler was thorough, clear, and detailed in explaining everything. His bedside manner was exceptional - compassionate, calm, and genuinely invested in our beloved Roonie’s care. My wife and I never once felt rushed. He took a few extra minutes to thoughtfully answer every question and made sure we fully understood our options. What stood out most was how much he truly cared. You can tell this is not just a job to him. The entire team treated Roonie like their own, and that means the world to us. I wish I had remembered the names of the two young nurses as they deserve to be mentioned as well for their excellent, kind service. On top of that, the pricing for emergency care was very fair, and we never felt pressured into unnecessary services, something that unfortunately has happened to us elsewhere. The integrity and professionalism here are unmatched. 10/10 doctor. 10/10 nurses. 10/10 staff. 10/10 experience. If the owners are reading this, Dr. Ziegler is truly top tier. He is a tremendous asset to your hospital, and we are incredibly grateful for the care we received. Thank you to everyone at Western Carolina Regional Animal Hospital for taking such amazing care of Roonie.
- SMStephen MastersFeb 17, 20265.0We recently brought into the emergency office our 12.5-yr-old golden retriever who was nearly unresponsive when we got up early in the morning. They did an exam and talked us through the options we would have for testing and treatment. Ultimately we chose to let him go. We did not feel pressured to make any particular choice but the vet was honest about his condition. The vet doctor and the entire staff were very compassionate from the moment we came into the office throughout the difficult process. We are very thankful for efforts of the entire team at the Western Carolina Emergency Hospital.
- MWMel WFeb 10, 20265.0When I came home from work last night I found my dog in respiratory distress. We rushed her to western Carolina regional animal hospital. After some testing and hard discussions with the team we had to make the gut wrenching decision to let our girl go. The entire team was absolutely wonderful. Cinnamon and Dr. Z explained everything to us and never made us feel pressured to do anything we were not prepared to do. It was an awful situation, but I am thankful for their compassion.
- LSLori SwaringenFeb 7, 20265.0Always had amazing services…..even when we have to let our fur babies cross over the rainbow bridge….Love having the security of them being open 24/7 as we needed them on an early morning…To let our precious one go….. All of our Babies are patients there! Best veterinary services around….❤️🐾
Frequently Asked Questions About Western Carolina Regional Animal Hospital & Emergency Hospital
What services does Western Carolina Regional Animal Hospital & Emergency Hospital provide?
They offer full primary veterinary services, emergency and critical care for cats and dogs, as well as preventive and routine veterinary services.
Where is Western Carolina Regional Animal Hospital & Emergency Hospital located?
It is located at 205 N Highland Lake Rd, Flat Rock, NC 28731, USA.
What are the hours of operation for the hospital?
The hospital is open 24/7, including evenings, weekends, and all holidays, providing emergency care at all times.
Is the hospital accessible for people with disabilities?
Yes, the hospital has wheelchair accessible entrance, parking, and restrooms.
How can I contact Western Carolina Regional Animal Hospital & Emergency Hospital?
You can call them at +1 828-697-7767 or visit their website at https://wcrah.com.
Can I make a reservation or appointment online?
Yes, reservations can be made via their contact page at https://wcrah.com/site/contact-flat-rock-vet.
What nearby places can I visit before or after my visit to the animal hospital?
Nearby places include Ingles Markets for groceries and pharmacy needs, Starbucks for coffee, and The Park at Flat Rock for outdoor activities.
Are there convenient banking or financial services near the hospital?
Yes, Coinme ATM, LibertyX Bitcoin ATM, and Western Union money transfer services are located nearby for your convenience.
Where can I get my car serviced near Western Carolina Regional Animal Hospital?
Nearby automotive services include Henderson County Automotive for car inspections, Biddie's Auto Detail, Precision Motor Works, and Dale's Auto Services for repairs and detailing.
Are there pet grooming services nearby?
Yes, Dog Grooming Studio By Rosie, which offers pet grooming and pet sitting, is located near the animal hospital.
Brand Certified Facts from Western Carolina Regional Animal Hospital & Emergency Hospital
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