Petco

4.2
693 reviews

About

Pet StorePet supply store
Visit your Durham Pet Store located at 4011 Durham Chapel Hill Blvd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
4011 Durham Chapel Hill Blvd, Durham, NC
27707, United States

Hours

Reviews

4.2
685 reviews
5 stars
402
4 stars
144
3 stars
65
2 stars
26
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff are frequently described as friendly, helpful, and knowledgeable, enhancing the shopping experience.

Product Availability

Customers reported issues with product availability and inventory accuracy, leading to frustration during order pickups.

Grooming Services

Grooming experiences are mixed; while some customers praise the groomers, others report poor service and communication.

Store Cleanliness

The store is generally noted for being clean and well-organized, contributing to a positive shopping environment.

Variety of Products

Customers appreciate the wide selection of pet supplies, although some express a desire for better stock on specific items.
  • SS
    sherri swan
    Oct 17, 2025
    5.0
    I had never been to this Petco before, and I was so impressed — not only by the amazing selection and layout of the store, but also by the staff. They were friendly, helpful, and very knowledgeable. From now on, I’ll be doing all my pet shopping at Petco! Thanks for the aquarium and stand! My babies love their new home!
  • TB
    Thomas Baier
    Oct 8, 2025
    1.0
    Petco makes it very hard to be a customer. This is the third time I went to the store to pick up my order and not receive what I ordered. They take my order charge my card. But when I arrived it out of stock. I’ve heard it all. Inventory shows the wrong number on hand, short on staff, can’t get that product. Then don’t let me order it. I thought it strange that they want you to pick a substitute product when ordering. I believe they know they have problems. Doesn’t a pet store know that pet owners are loyal to certain brands for a reason. Never again
  • DH
    Dous Hunt
    Oct 7, 2025
    4.0
    I love this store because of the variety of things and great customer service
  • SP
    Scott Pruitt
    Sep 30, 2025
    5.0
    Helpful, friendly staff, with a wide selection of products for our dog and new kitten.
  • JW
    janet wootton
    Sep 17, 2025
    5.0
    Friendly, helpful, knowledgeable

Frequently Asked Questions About Petco

Does the Petco Durham location have a vet hospital?

No, Petco Durham does not have a full-service vet hospital.

Does Petco Durham offer vaccinations?

Yes, Petco Durham provides vaccinations.