Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Durham South provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
161 reviews
5 stars
94
4 stars
21
3 stars
6
2 stars
10
1 star
30
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Feedback on staff varies widely; some customers praise the caring and knowledgeable team, while others report rude and condescending behavior from certain employees.
Emergency Care
Several customers expressed frustration with the inability to receive timely emergency care, leading to disappointment and the decision to seek services elsewhere.
Overall Care Quality
Many reviews highlight the quality of care provided to pets, with specific praise for individual veterinarians, though some customers noted inconsistencies in service.
Customer Service Issues
Numerous complaints about disorganization, rude front desk staff, and difficulties in scheduling appointments were reported, impacting overall customer satisfaction.
- JHJane Olivia HarrisDec 10, 20251.0I came in for an emergency appointment—my pet’s dewclaw had broken and was red/tender. The techs were awful. The focus was on workplace drama around shifts, my pet’s weight (he’s a large breed and is on point for what we were told to expect based on his parents). Then, I was told he has allergies. While I appreciate, the thoroughness, I DID NOT appreciate the tone in which the news was delivered. Next, the tech made sure to ask if I was ok with the price of a cone ($19) and admonished me for bandaging and treating my pet’s paw overnight. The straw that is breaking the camel’s back right now is that I live 25mins away from this pet hospital and they told me my dog would be ready for pickup at 1pm. They called me 20 mins after I left saying that my dog is ready to be picked up. I’ve now wasted time driving home and driving back to the hospital. I’ve always like our vet…very personable, down to earth, BUT the techs are awful and I will be moving to a veterinary clinic closer to home with warm vet techs. When your pet is sick and it’s an emergency visit, the worse thing you can do is be this cold and heartless with the owner.
- LMLina MNov 12, 20255.0Caring and experienced team for our furry kiddos
- GMGuerdah MontgomeryOct 29, 20255.0The team here is awesome!
- TPTaylor PatrylickOct 4, 20255.0We absolutely adore Dr. Tan! She has a plethora of knowledge, was comforting and insightful. She gave us resources and general expectations for our kitten’s first year that could not have been found online. She is a wealth of knowledge.
- AAaleini alexandreSep 24, 20255.0Cada vez que llego a Banfield, no es a una veterinaria que llego; es a mi segunda casa con mis mascotas, nos tratan cómo familia. Gracias !
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Durham South offer for pet care?
Banfield Pet Hospital provides comprehensive health and wellness care including preventive care, vaccinations, dental, surgical care, microchipping, parasite control, nutrition advice, DNA testing, spay/neuter, and end-of-life care for dogs, cats, and small animals.
What are the operating hours of Banfield Pet Hospital in Durham South?
The hospital is open Monday through Friday from 8:00 AM to 6:00 PM, Saturdays from 8:00 AM to 5:00 PM, and Sundays from 10:00 AM to 5:00 PM. The hospital is closed on major holidays including Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency services. However, during hospital hours, you can call for urgent care advice and possible referrals. Outside regular hours, please contact your local emergency hospital.
Can I get veterinary care online through Banfield?
Yes. Clients with Optimum Wellness Plans can access 24/7 remote pet care advice and triage support through Vet Chat™ available on the Banfield app.
How can I schedule an appointment at Banfield Pet Hospital in Durham South?
Appointments can be scheduled online through Banfield's website or app, with options for in-room, drop-off, or virtual visits for Wellness Plan clients. It's recommended to arrive a few minutes early for in-room appointments.
What is included in an Optimum Wellness Plan at Banfield?
The plan includes annual preventive care such as head-to-tail exams, vaccinations, early diagnostics, nutritional and dental consultations. It automatically renews yearly unless paid in full at enrollment and does not cover treatment for unexpected conditions, but discounts apply.
Are appointments required to visit Banfield Pet Hospital?
Yes, appointments are required to ensure timely and personalized care for your pet.
What nearby places can I visit along with Banfield Pet Hospital in Durham South?
You can conveniently visit PetSmart for pet supplies or Panera Bread for a meal before or after your visit. Nearby medical centers like Duke Medical Plaza Patterson Place are also close by if you need additional health services.
How can nearby places like PetSmart complement a visit to Banfield Pet Hospital?
PetSmart offers pet products and services, making it good to shop for your pet’s needs on the same trip to Banfield. This saves time and ensures your pet has supplies for health and comfort.
What other health services are available near Banfield Pet Hospital in Durham South?
Nearby health services include Duke Mohs Micrographic Surgery (dermatology), Duke Women’s Health Associates (obstetrics and gynecology), Duke Radiology, and DaVita Bull City Dialysis, providing a variety of medical services close to Banfield.