Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Durham Southpoint provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.3
269 reviews
5 stars
202
4 stars
21
3 stars
9
2 stars
8
1 star
29
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the staff for being friendly, knowledgeable, and compassionate towards pets and their owners.
Customer Service Issues
Several reviews highlighted poor customer service experiences, including rude staff interactions and difficulties in scheduling appointments.
Care Quality
While some customers reported excellent care and thoroughness from specific vets, others expressed dissatisfaction with the treatment and diagnosis of their pets.
Pricing Concerns
Multiple reviews mentioned high costs associated with services and wellness plans, leading to frustration over perceived value.
Emergency Response
The clinic received positive feedback for their ability to accommodate urgent cases and provide timely care.
- CHCourtney HadamNov 10, 20251.0I would leave 0 stars if I could, 95% of the staff are great. The vet techs are always nice, the vet we get 80% of the time is great. 2 months ago we brought a lip abscess to the attention of one of their vets, she brushed it off as it being a highly vasculated area that should heal fine. Well after a week, we called to get antibiotics because it was still on going. They were ineffective and ultimately it came down to a dental cleaning where they would resolve the issue. That was supposed to be today (11/10/25), well our lab proceeded to have a start of a seizure during intake (7:15 am). There were no vets present at the time so no one could administer the drug necessary for her to come out of it, luckily we were able to calm her down (she does have medication for this). We decided to wait with our dog since this occurred. A vet tech comes in and says they might not be able to do the procedure since she started having seizures. This was not a new occurrence, all the information regarding her seizures are on file and this is a known problem. The tech proceeds to have a bad attitude towards us (and mind you, we are already frustrated with basically having to beg the practice to take care of this problem) and then proceeds to bring in the manager after 20 minutes. Now when a manager comes in, it should be to de-esculate a problem.. Tim Francis(manager) comes in guns blazing with a rude tone. We try to explain to him that it has taken MONTHS to resolve this issue that should have been taken more seriously from the start. And yes we are frustrated, who wouldn't be? Tim keeps interrupting us whenever we speak, yet whenever we try to saying anything when he pauses he yells "Im not done talking". This escalated to the point where he asked us to leave. Which is fine at this point because quite frankly the complete disregard for our dogs health and lack of compassion or understanding is just incredible. Tim threatens to call the cops on us when we go to check out and storms around the corner. My husband says something about him running away (which probably wasn't necessary) but what also wasn't necessary was Tim Francis swinging off his coat and acting like he was going to hit my husband. I ended up coming back inside to finish the check out process and Tim has the nerve to mention respect. You have to give respect to get respect and from the moment Tim walked into the room he had absolutely zero respect for us, our dog or our experience within this establishment. I've owned horses for over 20 years and no large animal vet would EVER let an abscess go this long without treatment as it increases the risk of a blood infection. If you care about the well being of your pet long term, I would avoid this practice. We will be canceling both of our dogs programs and have a very long conversation with the corporate office about the behavior of this individual.
- MHmarcus howardOct 27, 20251.0Worst experience I’ve ever had at a vet. They wouldn’t help me with a stray cat.
- AFAmber FrankOct 24, 20255.0I really enjoyed the staff here and the way they help me with my Kitten (BOB) as a 1st cat owner, they answered so many questions on getting my kitty healthy and better. Thank you so much for the help.
- JAJames AbdullahOct 22, 20255.0Coco and I were treated like family. All the staff was very respectful.
- TWTaj WilliamsOct 14, 20255.0Wonderful service above and beyond
Frequently Asked Questions About Banfield Pet Hospital
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular business hours of Banfield Pet Hospital in Durham Southpoint?
Banfield Pet Hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturdays from 8:00 AM to 5:00 PM, and Sundays from 10:00 AM to 5:00 PM.
Where is Banfield Pet Hospital located?
Banfield Pet Hospital is located at 202 W Hwy 54, Ste 505, Durham, NC 27713, USA.
What pet services does Banfield Pet Hospital offer?
Banfield Pet Hospital offers preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter services, end of life care, microchipping, and DNA testing.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment through their website or use the Banfield app available on iOS and Android for convenient booking.
Is Banfield Pet Hospital wheelchair accessible and do they require appointments?
Yes, the hospital has wheelchair accessible restrooms and requires appointments for visits.
Does Banfield Pet Hospital offer virtual visits?
Yes, Optimum Wellness Plans include the option for Virtual Visits, allowing pet owners to receive quality care from home.
What is the Optimum Wellness Plan offered by Banfield Pet Hospital?
It's an annual preventive care plan that includes exams, vaccinations, diagnostics, nutrition consultations, and discounts on treatments; it automatically renews annually unless paid in full.
Can I drop off my pet to avoid contact at the hospital?
Yes, the hospital encourages drop-offs and has safety protocols; please call them for specific details.
What nearby fitness options are available near Banfield Pet Hospital?
Nearby fitness options include Orangetheory Fitness Durham Southpoint and The Little Gym of Durham/Chapel Hill, which customers can visit before or after pet care appointments.
Are there dining options near Banfield Pet Hospital?
Yes, customers can visit nearby restaurants such as The Melting Pot of Durham, Rudino's Pizza & Grinders, Orient Garden, and Kinya Ramen Durham before or after their visit.
Where can I find banking or financial services near Banfield Pet Hospital?
Coastal Federal Credit Union and H&R Block are located nearby, offering financial and tax services that customers might find useful during their visit to the area.