Banfield Pet Hospital

Reviews

• RP

  Richard P

  Feb 14, 2026
  5.0
  Great clinic. Michelle (one of the techs) is always amazing and Dr Gonzalez is fantastic. They both take such great care of our pets!
• MB

  Monyea Bullock

  Feb 14, 2026
  1.0
  This is one of the worst Banfield locations ever. Dr. Gonzalez is the most unprofessional veterinarians I have ever experienced. She was persistent about telling me I didn’t give my dog antibiotics that were paid well in advance and were on paperwork that she failed to review. She made multiple assumption about how I care for my dog instead of just listening to what I was telling her. Instead her words verbatim were “I will return you, your dog and whatever happens is on you” meaning if my dog goes septic from his UTI and dies that’s on you. She is negligent and lacks empathy for animals. I would not trust her with the care of anyones animal. Just be caution with this company as a whole, they do not communicate with each well at all let alone the customers it’s more about money than actually caring about animal with this place.
• CH

  Courtney Hadam

  Nov 10, 2025
  1.0
  I would leave 0 stars if I could, 95% of the staff are great. The vet techs are always nice, the vet we get 80% of the time is great. 2 months ago we brought a lip abscess to the attention of one of their vets, she brushed it off as it being a highly vasculated area that should heal fine. Well after a week, we called to get antibiotics because it was still on going. They were ineffective and ultimately it came down to a dental cleaning where they would resolve the issue. That was supposed to be today (11/10/25), well our lab proceeded to have a start of a seizure during intake (7:15 am). There were no vets present at the time so no one could administer the drug necessary for her to come out of it, luckily we were able to calm her down (she does have medication for this). We decided to wait with our dog since this occurred. A vet tech comes in and says they might not be able to do the procedure since she started having seizures. This was not a new occurrence, all the information regarding her seizures are on file and this is a known problem. The tech proceeds to have a bad attitude towards us (and mind you, we are already frustrated with basically having to beg the practice to take care of this problem) and then proceeds to bring in the manager after 20 minutes. Now when a manager comes in, it should be to de-esculate a problem.. Tim Francis(manager) comes in guns blazing with a rude tone. We try to explain to him that it has taken MONTHS to resolve this issue that should have been taken more seriously from the start. And yes we are frustrated, who wouldn't be? Tim keeps interrupting us whenever we speak, yet whenever we try to saying anything when he pauses he yells "Im not done talking". This escalated to the point where he asked us to leave. Which is fine at this point because quite frankly the complete disregard for our dogs health and lack of compassion or understanding is just incredible. Tim threatens to call the cops on us when we go to check out and storms around the corner. My husband says something about him running away (which probably wasn't necessary) but what also wasn't necessary was Tim Francis swinging off his coat and acting like he was going to hit my husband. I ended up coming back inside to finish the check out process and Tim has the nerve to mention respect. You have to give respect to get respect and from the moment Tim walked into the room he had absolutely zero respect for us, our dog or our experience within this establishment. I've owned horses for over 20 years and no large animal vet would EVER let an abscess go this long without treatment as it increases the risk of a blood infection. If you care about the well being of your pet long term, I would avoid this practice. We will be canceling both of our dogs programs and have a very long conversation with the corporate office about the behavior of this individual.
• MH

  marcus howard

  Oct 27, 2025
  1.0
  Worst experience I’ve ever had at a vet. They wouldn’t help me with a stray cat.
• AF

  Amber Frank

  Oct 24, 2025
  5.0
  I really enjoyed the staff here and the way they help me with my Kitten (BOB) as a 1st cat owner, they answered so many questions on getting my kitty healthy and better. Thank you so much for the help.

Frequently Asked Questions About Banfield Pet Hospital