Brand Certified
Banfield Pet Hospital
4.2(216 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
6070 Bayfield Parkway, Concord, NC
28027, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(704) 782-3921
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Concord provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.2
216 reviews
5 stars
152
4 stars
24
3 stars
7
2 stars
7
1 star
26
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Many customers praised the staff for being friendly, caring, and professional, although some reported rude or unhelpful interactions.
Quality of Care
Several reviews highlighted concerns about the quality of veterinary care, with some customers feeling that their pets' health issues were overlooked or inadequately addressed.
Pricing Concerns
Numerous customers expressed dissatisfaction with the high prices for services and perceived upselling tactics, leading to feelings of being scammed.
Appointment Availability
Customers frequently mentioned difficulties in scheduling timely appointments, often having to wait weeks for urgent care.
- NSnancy sakachFeb 17, 20264.0Clean animal reception room. Tech Jordan was friendly, knowledgeable, efficient and kind to my cat. Dr Beckworth was friendly, extremely knowledgeable, answered all of my concerns and impressed me to the point of wanting to continue my cat’s veterinary care at Banfield.
- CDChris DulinFeb 7, 20261.0Seen my Aussie had a spot on her leg, which we did not know if it was a hot spot or not. Our main vet is closed today so we called the banfeild animal hospital located in petsmart in Afton Ridge. I told them about the spot, she would not answer a single question I had without bringing her in. So we got in the car and drove there. We walk in see the worker behind the counter and tell her this is our first Puppy and we don’t know what to do and we were told to bring her in. The lady would not give us any advice and said we don’t do walk ins and I have to make an appointment. She wouldn’t even say if I need to be worried abt it, or if there is some medication I could get to hold our puppy over till we can get an appointment. It is very obvious this Animal hospital doesn’t care about your dog as much as they care about money. Take y’all’s dog to a real animal hospital not here.
- YSYaluz SierraJan 9, 20261.0hello, whoever they have working outbound calls to confirm appts in the morning on 01/09/2026 i hope the calls are recorded and monitored and reviewed. By far thee worst customer service i have ever received at banfield and i’ve been to several different locations in several different states with my fur baby and have never been spoken to that way. Not only did the woman keep talking over me, they did not “allow me” to book an in person apt at a later date after i HAD to do a drop off apt when i originally booked an in person apt online. which according to thee pet insurance plan that’s $90/month it states UNLIMITED doctor’s visits. How ever many times i decide to see my pet’s veterinarian is up to my discretion not a receptionist that isn’t picking up the tab. After SHE told me that i was not allowed to book two apts in different days she hangs up on me.
- HBHilda BakerDec 18, 20255.0Staff always friendly and welcoming. The service is exceptional. I never feel rushed whether in person or on the phone. Thank you staff
- NBNeal BorkeyNov 19, 20255.0I love Banfield! They are so patient with my not so nice all the time cat!🤣
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What veterinary services does Banfield Pet Hospital in Concord offer?
Banfield Pet Hospital provides preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, microchipping, spay/neuter, and surgical care.
Does Banfield Pet Hospital accept new patients?
Yes, Banfield Pet Hospital in Concord is currently accepting new patients.
What are the operating hours of Banfield Pet Hospital in Concord?
Banfield Pet Hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturdays from 8:00 AM to 5:00 PM, and Sundays from 10:00 AM to 5:00 PM.
Does Banfield Pet Hospital offer emergency veterinary care?
No, Banfield does not provide emergency care services. During hospital hours, you can call for urgent care advice and referrals. After hours, please contact your local emergency hospital.
Can I consult a veterinarian online through Banfield?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 via Vet Chat™ on the Banfield app.
How can I schedule an appointment at Banfield Pet Hospital in Concord?
You can schedule an appointment through the Banfield website or their app using the provided scheduling links.
What nearby pet-related stores can I visit along with Banfield Pet Hospital?
PetSmart, located nearby, offers pet supplies and additional pet services complementing the veterinary care at Banfield Pet Hospital.
Are there any sporting goods stores close to Banfield Pet Hospital where I can shop?
Yes, DICK’S Sporting Goods and DICK’S Warehouse Sale are close to Banfield Pet Hospital, offering outdoor gear and sporting goods, perfect for active pet owners.
What other health and wellness services can I find near Banfield Pet Hospital?
Nearby, you can find Massage Envy for spa services, Carolina Dental Specialists for orthodontics, and Medical Review of the Carolinas for pharmacy and medical needs.
Does Banfield Pet Hospital offer any wellness plans for pets?
Yes, Banfield offers Optimum Wellness Plans that include annual preventive care like exams, vaccines, diagnostics, dental care, and nutrition consultations.
Brand Certified Facts from Banfield Pet Hospital
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