Banfield Pet Hospital

Reviews

• YS

  Yaluz Sierra

  3 days ago
  1.0
  hello, whoever they have working outbound calls to confirm appts in the morning on 01/09/2026 i hope the calls are recorded and monitored and reviewed. By far thee worst customer service i have ever received at banfield and i’ve been to several different locations in several different states with my fur baby and have never been spoken to that way. Not only did the woman keep talking over me, they did not “allow me” to book an in person apt at a later date after i HAD to do a drop off apt when i originally booked an in person apt online. which according to thee pet insurance plan that’s $90/month it states UNLIMITED doctor’s visits. How ever many times i decide to see my pet’s veterinarian is up to my discretion not a receptionist that isn’t picking up the tab. After SHE told me that i was not allowed to book two apts in different days she hangs up on me.
• HB

  Hilda Baker

  Dec 18, 2025
  5.0
  Staff always friendly and welcoming. The service is exceptional. I never feel rushed whether in person or on the phone. Thank you staff
• NB

  Neal Borkey

  Nov 19, 2025
  5.0
  I love Banfield! They are so patient with my not so nice all the time cat!🤣
• DJ

  Damian Jerez

  Oct 28, 2025
  1.0
  I’ve been taking my dog to Banfield since he was a puppy, and I’m extremely disappointed with the level of care he received. My dog has had severe skin allergies his entire life, and Banfield’s only solution was to put him on medication that made his symptoms manageable at best. They told me that was all they could really do. Later, he started having recurring UTIs. They treated him with antibiotics and said to come back if it happened again. When it did, I mentioned that his relatives had prostate issues and that might be the cause. They offered an X-ray and told me his prostate was slightly enlarged and minor arthritis but “normal for his age,” and nothing to worry about. I decided to have him neutered to help prevent future prostate problems, trusting their judgment. A few months later, my dog began struggling to go to the bathroom. I went to a different vet for a second opinion, and just from a physical exam they found severe arthritis, a slipped disc, and ongoing prostate issues. Sadly, I now have to put my dog down. I’m heartbroken. Maybe the outcome wouldn’t have changed, but Banfield missed clear signs that he was suffering. My dog was incredibly resilient, and I had no idea how much pain he was in because I trusted their care. He could have lived a more comfortable life if they had taken the time to look deeper instead of dismissing his symptoms.
• NP

  Nakea Pittman

  Oct 27, 2025
  3.0
  We have been taking our blue nose pittie to them and we decided to try a new vet to revamp his care because we felt as though they would miss so many diagnoses. Pitbulls are known to have major skin allergies of course but I feel like that is all they would focus on then miss other issues that were going on and even miss issues with the skin allergies. We had him neutered and the neuter clinic said he had a major bacterial infection on his skin. Mind you we had just taken him to the vet 2 or 3 days earlier and brought up the area and they said he was fine. We had incidents like this multiple times, (another example he was peeing blood and they gave him an antibiotic but said his prostate looked good sent him home, of course it didn’t work and we had to push them to do more testing, sure enough, it was enlarged). Also with what we pay for his care they should be better at caring for our little ones, it’s just not worth it. We ended up using herbal supplements with an ND to rectify or manage the issues and now we are at another vet 😊. I’m not saying Banfield is bad but I feel like if you have a pup more susceptible to health issues steer away from here. The staff is sweet and kind for sure, nothing against that part. The actual care, and pricing for what you get is the issue at hand.

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