Banfield Pet Hospital® - Concord provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Several customers expressed dissatisfaction with the quality of veterinary care, citing missed diagnoses and inadequate treatment for their pets' health issues.
Staff Attitude
While many reviews praised the staff for being friendly and caring, there were also complaints about rudeness and unprofessional behavior from some employees.
Pricing Concerns
Numerous customers found the prices to be excessively high, with some feeling that they were being upsold on unnecessary services.
Appointment Availability
Customers frequently reported difficulties in scheduling timely appointments, often facing long wait times for urgent care.
Positive Experiences
Despite the negative feedback, many customers shared positive experiences, highlighting the compassion and attentiveness of certain veterinarians and staff.
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Neal Borkey
5 days ago
5.0
I love Banfield! They are so patient with my not so nice all the time cat!🤣
DJ
Damian Jerez
Oct 28, 2025
1.0
I’ve been taking my dog to Banfield since he was a puppy, and I’m extremely disappointed with the level of care he received. My dog has had severe skin allergies his entire life, and Banfield’s only solution was to put him on medication that made his symptoms manageable at best. They told me that was all they could really do.
Later, he started having recurring UTIs. They treated him with antibiotics and said to come back if it happened again. When it did, I mentioned that his relatives had prostate issues and that might be the cause. They offered an X-ray and told me his prostate was slightly enlarged and minor arthritis but “normal for his age,” and nothing to worry about. I decided to have him neutered to help prevent future prostate problems, trusting their judgment.
A few months later, my dog began struggling to go to the bathroom. I went to a different vet for a second opinion, and just from a physical exam they found severe arthritis, a slipped disc, and ongoing prostate issues. Sadly, I now have to put my dog down.
I’m heartbroken. Maybe the outcome wouldn’t have changed, but Banfield missed clear signs that he was suffering. My dog was incredibly resilient, and I had no idea how much pain he was in because I trusted their care. He could have lived a more comfortable life if they had taken the time to look deeper instead of dismissing his symptoms.
NP
Nakea Pittman
Oct 27, 2025
3.0
We have been taking our blue nose pittie to them and we decided to try a new vet to revamp his care because we felt as though they would miss so many diagnoses. Pitbulls are known to have major skin allergies of course but I feel like that is all they would focus on then miss other issues that were going on and even miss issues with the skin allergies. We had him neutered and the neuter clinic said he had a major bacterial infection on his skin. Mind you we had just taken him to the vet 2 or 3 days earlier and brought up the area and they said he was fine. We had incidents like this multiple times, (another example he was peeing blood and they gave him an antibiotic but said his prostate looked good sent him home, of course it didn’t work and we had to push them to do more testing, sure enough, it was enlarged). Also with what we pay for his care they should be better at caring for our little ones, it’s just not worth it. We ended up using herbal supplements with an ND to rectify or manage the issues and now we are at another vet 😊. I’m not saying Banfield is bad but I feel like if you have a pup more susceptible to health issues steer away from here. The staff is sweet and kind for sure, nothing against that part. The actual care, and pricing for what you get is the issue at hand.
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a
Oct 14, 2025
5.0
I’ve taken both of my cats here and I just love it! They give your pet whatever they need quickly but carefully instead of dragging on the appointment for hours. I got there around 10:00am and left by 11:00am, my pet wasn’t unreasonably stressed or anything! I will always pick Banfield over any other vet without thinking twice! Keep up the good work!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What veterinary services does Banfield Pet Hospital in Concord offer?
Banfield Pet Hospital provides preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, microchipping, spay/neuter, and surgical care.
Does Banfield Pet Hospital accept new patients?
Yes, Banfield Pet Hospital in Concord is currently accepting new patients.
What are the operating hours of Banfield Pet Hospital in Concord?
Banfield Pet Hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturdays from 8:00 AM to 5:00 PM, and Sundays from 10:00 AM to 5:00 PM.
Does Banfield Pet Hospital offer emergency veterinary care?
No, Banfield does not provide emergency care services. During hospital hours, you can call for urgent care advice and referrals. After hours, please contact your local emergency hospital.
Can I consult a veterinarian online through Banfield?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 via Vet Chat™ on the Banfield app.
How can I schedule an appointment at Banfield Pet Hospital in Concord?
You can schedule an appointment through the Banfield website or their app using the provided scheduling links.
What nearby pet-related stores can I visit along with Banfield Pet Hospital?
PetSmart, located nearby, offers pet supplies and additional pet services complementing the veterinary care at Banfield Pet Hospital.
Are there any sporting goods stores close to Banfield Pet Hospital where I can shop?
Yes, DICK’S Sporting Goods and DICK’S Warehouse Sale are close to Banfield Pet Hospital, offering outdoor gear and sporting goods, perfect for active pet owners.
What other health and wellness services can I find near Banfield Pet Hospital?
Nearby, you can find Massage Envy for spa services, Carolina Dental Specialists for orthodontics, and Medical Review of the Carolinas for pharmacy and medical needs.
Does Banfield Pet Hospital offer any wellness plans for pets?
Yes, Banfield offers Optimum Wellness Plans that include annual preventive care like exams, vaccines, diagnostics, dental care, and nutrition consultations.