Banfield Pet Hospital

4.2
209 reviews
man with a dog

About

VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Concord provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.

Details

  • Requires appointmentAvailable

Location

Banfield Pet Hospital
6070 Bayfield Parkway, Concord, NC
28027, United States

Hours

Reviews

4.2
208 reviews
5 stars
146
4 stars
23
3 stars
7
2 stars
7
1 star
25

What are people saying?

AI-generated from recent customer reviews

Quality of Care

Several customers expressed dissatisfaction with the quality of veterinary care, citing missed diagnoses and inadequate treatment for their pets' health issues.

Staff Attitude

While many reviews praised the staff for being friendly and caring, there were also complaints about rudeness and unprofessional behavior from some employees.

Pricing Concerns

Numerous customers found the prices to be excessively high, with some feeling that they were being upsold on unnecessary services.

Appointment Availability

Customers frequently reported difficulties in scheduling timely appointments, often facing long wait times for urgent care.

Positive Experiences

Despite the negative feedback, many customers shared positive experiences, highlighting the compassion and attentiveness of certain veterinarians and staff.
  • NB
    Neal Borkey
    5 days ago
    5.0
    I love Banfield! They are so patient with my not so nice all the time cat!🤣
  • DJ
    Damian Jerez
    Oct 28, 2025
    1.0
    I’ve been taking my dog to Banfield since he was a puppy, and I’m extremely disappointed with the level of care he received. My dog has had severe skin allergies his entire life, and Banfield’s only solution was to put him on medication that made his symptoms manageable at best. They told me that was all they could really do. Later, he started having recurring UTIs. They treated him with antibiotics and said to come back if it happened again. When it did, I mentioned that his relatives had prostate issues and that might be the cause. They offered an X-ray and told me his prostate was slightly enlarged and minor arthritis but “normal for his age,” and nothing to worry about. I decided to have him neutered to help prevent future prostate problems, trusting their judgment. A few months later, my dog began struggling to go to the bathroom. I went to a different vet for a second opinion, and just from a physical exam they found severe arthritis, a slipped disc, and ongoing prostate issues. Sadly, I now have to put my dog down. I’m heartbroken. Maybe the outcome wouldn’t have changed, but Banfield missed clear signs that he was suffering. My dog was incredibly resilient, and I had no idea how much pain he was in because I trusted their care. He could have lived a more comfortable life if they had taken the time to look deeper instead of dismissing his symptoms.
  • NP
    Nakea Pittman
    Oct 27, 2025
    3.0
    We have been taking our blue nose pittie to them and we decided to try a new vet to revamp his care because we felt as though they would miss so many diagnoses. Pitbulls are known to have major skin allergies of course but I feel like that is all they would focus on then miss other issues that were going on and even miss issues with the skin allergies. We had him neutered and the neuter clinic said he had a major bacterial infection on his skin. Mind you we had just taken him to the vet 2 or 3 days earlier and brought up the area and they said he was fine. We had incidents like this multiple times, (another example he was peeing blood and they gave him an antibiotic but said his prostate looked good sent him home, of course it didn’t work and we had to push them to do more testing, sure enough, it was enlarged). Also with what we pay for his care they should be better at caring for our little ones, it’s just not worth it. We ended up using herbal supplements with an ND to rectify or manage the issues and now we are at another vet 😊. I’m not saying Banfield is bad but I feel like if you have a pup more susceptible to health issues steer away from here. The staff is sweet and kind for sure, nothing against that part. The actual care, and pricing for what you get is the issue at hand.
  • AA
    a
    Oct 14, 2025
    5.0
    I’ve taken both of my cats here and I just love it! They give your pet whatever they need quickly but carefully instead of dragging on the appointment for hours. I got there around 10:00am and left by 11:00am, my pet wasn’t unreasonably stressed or anything! I will always pick Banfield over any other vet without thinking twice! Keep up the good work!
  • CY
    candie yates
    Sep 15, 2025
    5.0
    Everyone is very nice and very loving

Frequently Asked Questions About Banfield Pet Hospital

Does Banfield provide emergency care services?

No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.

Can I get veterinary care online?

To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.