Petco Grooming

Reviews

• DK

  dia kh

  Apr 14, 2026
  4.0
  The plus side: decent price and friendly groomer. Down side: was told it would be 3-4 hours and a text would be sent. No texts and 5 hours went by, so I just went in and picked him up. Groomer then told me that she nipped a wart that bled (what wart?). idk Anyway, not the worst case, just my experience.
• LK

  Lynn King

  Mar 27, 2026
  5.0
  We’ve had nothing but a great experience… Cara is amazing!!
• KB

  Kathy Bard

  Mar 8, 2026
  5.0
  PETCO the arboretum is a great place to get your dog groomed. Cara always does an amazing job on my dog Daisy (havernese). She is a pro and alway so kind and welcoming.
• JT

  Jennifer Thompson

  Mar 7, 2026
  5.0
  My babies looked and smelled great!
• LK

  L K

  Feb 23, 2026
  1.0
  The manager at Petco, Kelly Ann, reached out to me and addressed concerns I brought to corporate, however when I brought my dogs into be groomed yesterday, she was waiting for me with the groomer to bully and attack me. It took almost 30 minutes for me to check in my dogs as Kara yelled at me and the Manager agreed and encouraged the behavior. My one dog became so nervous she pooed and peed from this long, combative check in. Kara did not address my dogs one time, who were getting restless, but just continued to yell at me. At one point, the manager did step in and say this isn't the time or place to Kara. Kara and the manager both said they would refuse to take my dogs if I complained to Corporate about this treatment. They also told me they would no longer service my dogs ever again. All because I didn’t agree with one up-charge. Kara said my one dog was matted and they would charge me an additional $15 for this and I agreed. However my other dog was not matted since she has poodle-like hair and my son spent one hour brushing her out the night before just to make sure her hair was suitable for them. The manager said it was up to Kara and I had absolutely no say and the fact I disagreed with that one item, Kara could send my dogs home. This was a 30-minute interrogation that was preplanned. When the manager said I said one rude thing, I said I have barely said a word since I have been here. The two of you have been attacking me in this isolated room for almost 30 minutes. Since they refuse to service me and intentionally drove me out by teaming up against me and bullying me, I cancelled my Vital Rewards program and will never enter this store again. I had no issues with the vet or ordering food; it is simply these groomers retaliating against me due to my initial complaint to corporate. I hope no one else ever has to endure this kind of treatment.

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