Business Details
About
VeterinarianAnimal Hospital
Visit your Charlotte Vetco Total Care Animal Hospital located at 3401 Pineville Matthews Rd. Our full-service Veterinarian Hospital offers comprehensive care - from routine exams to emergency surgeries. You can count on us to provide quality pet care. Book an appointment online today or walk in with your pet for a free healthy weight and microchip check.
Details
- Requires appointmentAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingNot available
Location
Vetco Total Care Animal Hospital
3401 Pineville Matthews Rd, Charlotte, NC
28226, United States
Hours
Reviews
3.8
180 reviews
5 stars
115
4 stars
9
3 stars
5
2 stars
8
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some staff being described as rude and unhelpful, while others received praise for their kindness and attentiveness.
Communication Issues
Several customers reported poor communication regarding appointments, follow-ups, and medication, leading to frustration and dissatisfaction.
Quality of Care
While many reviews highlighted the compassionate care provided by veterinarians and staff, there were also serious concerns about the handling of pets and the quality of medical advice.
Appointment Management
Customers frequently expressed dissatisfaction with appointment scheduling, including long wait times and confusion over appointment confirmations.
Pricing Transparency
There were complaints about unexpected charges and unclear pricing practices, leading to a perception of unethical business practices.
- MHMichelle HNov 11, 20255.0Very impressed with Laura and Priscilla! Took me in on time and personal care and attention were comforting to me and my rescue cat, Galileo.
- JGJg GOct 24, 20251.0Despite an appointment, it took over an hour to get vaccinations for my dog. He was taken into another room and barked for 20 minutes which he has not done in 10 years only does when he is in pain. I was then overcharged for the vaccinations. Found the staff to be rude. Will never be returning to this location.
- GBGregory BarkmanOct 5, 20255.0We were welcomed warmly, attended to promptly, and advised of both the procedures and the pricing (which were very fair). Thank you.
- ATApril TuckerSep 5, 20255.0I was dreading take my dog in because of his previous vet visits. This was absolutely one of my best visit. Nurse Fawm and Dr Marano handled my Prince with such care...
- MMMatt McDonoughSep 2, 20253.0I've been coming here for primary vet care of my almost 4 year dog old ever since he was born, and in general have had no issues. My dog has been having issues with pain after using the bathroom. I booked an appointment last week and at that time, it seemed to be at the tail end of the issue. They also updated his shots. Cool. He started having the issue again so I scheduled a follow up appointment for 5pm. There seemed to be some confusion, as the doctor has the front desk reach out stating if he needed X-rays, he would need to come in earlier. I wasn't 100% sure if he needed X-rays or not, and explained that's fine, asking the latest I could bring my dog in that allows them enough time to get everything they needed complete. I wanted to explain some new symptoms that may or may not determine the need for X-rays. The front desk person asked if it was okay for a vet technician to give me a call "shortly" to discuss symptoms and if needed, x-rays. Perfect. I can inquire about x-rays as well as explain the new symptoms. The vet tech never called me back, nor did anyone from Petco/Vetco that day. They didn't even call me when it was time for my appointment to see if I was still coming. Since I was under the impression after the call that they wanted to do x-rays, I didn't show up as I didn't want to just be turned away. It might be a simple missed call, but my dog is obviously not feeling well and this lack of communication only prolongs how my dog feels. I was able to get an appointment with a different vet for the next day, and plan on using them to help my dog through this issue. In general the vets at this location have been great, but if my dog isn't worth a callback then I'll go elsewhere. I'm open to returning down the line, but at this point my dog needs the help he deserves. I hope this review helps them in the future. Also there is no easy way to pull vet records online that I can tell. Not the fault of this individual vetco, but something Petco should look into.
Frequently Asked Questions About Vetco Total Care Animal Hospital
What services does Vetco Total Care Animal Hospital in Charlotte offer?
Vetco Total Care Animal Hospital provides comprehensive pet care, including wellness exams, vaccinations, dental care, surgery, and emergency services.
Where is Vetco Total Care Animal Hospital located?
It is located at 3401 Pineville Matthews Rd, Charlotte, NC 28226, USA.
What are the operating hours of Vetco Total Care Animal Hospital?
The hospital is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Do I need an appointment to visit Vetco Total Care Animal Hospital?
Yes, appointments are required to receive veterinary services at Vetco Total Care Animal Hospital.
Is Vetco Total Care Animal Hospital wheelchair accessible?
Yes, the hospital has a wheelchair accessible entrance and restroom, but does not have wheelchair accessible seating.
How can I book an appointment at Vetco Total Care Animal Hospital?
You can book an appointment online via their reservation link at https://www.petco.com/webapp/wcs/stores/servlet/PetcoVetBookingView?store_number=1526.
Are there pet stores nearby Vetco Total Care Animal Hospital?
Yes, Petco - Charlotte-Aboretum is a nearby pet store and groomer, ideal for picking up pet supplies or grooming your pet after a vet visit.
What nearby places can I visit for food before or after my veterinary appointment?
Nearby restaurants include Sonny's BBQ, Tacos 4 Life, Chi Thai, and Starbucks, offering options for barbecue, Mexican, Thai, and coffee respectively.
Are there any pharmacies near Vetco Total Care Animal Hospital?
Yes, Walgreens, Rite Aid, and Harris Teeter are nearby pharmacies where you can also find convenience and beauty products.
What shopping options are available near Vetco Total Care Animal Hospital?
Nearby shopping options include Arboretum Shopping Center, Bed Bath & Beyond, Lane Bryant clothing store, and Brass Exchange Home Arboretum for furniture.