Business Details
About
Pet GroomerPetco
Location
Hours
Reviews
4.3
124 reviews
5 stars
93
4 stars
8
3 stars
5
2 stars
4
1 star
14
What are people saying?
AI-generated from recent customer reviews
Grooming Quality
Many customers praised the grooming services, noting that their pets looked great and were well cared for by the staff.
Staff Attitude
While some reviews highlighted friendly and attentive staff, others reported poor customer service and unwelcoming attitudes from certain employees.
Communication Issues
Several customers experienced problems with appointment scheduling and communication, including last-minute cancellations and unclear pricing.
Mixed Experiences
Feedback varied widely, with some customers expressing satisfaction and loyalty, while others reported negative experiences that led them to seek alternatives.
- EKErisa Vasiliki KacorriDec 22, 20251.0I've been going here for over 5 years and have not had a problem. Took my dog today and they told me they couldn't groom her because she peed when they picked her up....ok are you not about to wash her? If you go there make sure you don't get Ashley. I've never had her before and will make sure to never get her again.
- AKadalet kurtulusDec 18, 20251.0I had an extremely unpleasant experience with the grooming manager Lex, as so did some others as I observed yesterday when I was picking my dog up. The grooming itself was below standard, but at this point it’s not about the grooming anymore, it’s about the horrific customer service I experienced as someone who works in the service industry. When I tried to calmly address the haircut, and inconsistent pricing even though my dog has weighed the same each time I’ve been, the manager repeatedly talked over me, perceived my tone of having an attitude when I was clearly and calmly just stating my frustration with the service, and showed more interest in getting me off of the phone instead of resolving my concerns. I’m sure this is not the standards for “100% satisfaction guaranteed” when I was told to call. Constructive feedback was not received well, which is concerning for a business that works with people’s pets. I was hoping for understanding and professionalism, but neither was shown and I will 100% not be returning.
- LYLisa YolandaDec 14, 20255.0My Jackie has severe anxiety and has never and can’t be crated. He is my Covid pup so he has never been totally socialized and is afraid of his own shadow. His first visit was traumatic for him but if you could see him now, he absolutely loves Ashley and Julia and gets excited to see them. Ashley and Julia have made each and every appointment more comfortable than the last. They have always extended themselves above and beyond the call of duty to make Jackie Robinson comfortable and fearless. They are his groomers for as long as they will have him. He loves PETCO and I love PETCO. The grooming is excellent. I wouldn’t consider going anywhere else wherever Ashley goes, Jackie goes!
- BTBella Thoren TaylorDec 9, 20251.0I usually take my dogs here because it's consistent and reasonably priced, however, the last two times my dogs have come home with unexplained shaved patches and with very distinct cuts from razors. No explanation or apology at any point.
- EDErica Dixon-BillupsNov 23, 20255.0First, we arrived late and learned the appointment was canceled, fortunately, the appointment was honored. Blue was taking to the back and when he returned he was a new pup. We loved his cut and his hair was soft. And he wore a lovely holiday scarf as well.
Frequently Asked Questions About Petco Grooming
How much is dog grooming at Petco Metropolitan?
The cost for dog grooming varies by dog depending on their size, coat type and services included. Contact your neighborhood Petco prior to your appointment for an estimated price. A consultation in-person or on the phone is included at the beginning of an appointment to discuss the details of the grooming services to be completed and cost.
How long does dog grooming at Petco Metropolitan take?
A dog grooming appointment varies by dog size and the services requested. An estimated completion time is provided at the beginning of the appointment. Many of our a la carte services take 5 minutes depending on stylist availability. For a quicker grooming time, you may request the Express service for an additional $12.
Does Petco Metropolitan do nail trimming?
Yes, nail trimming is provided by our cat and dog groomers as an a la carte service or in our grooming packages.
What are the operating hours of Petco Grooming in Metropolitan?
Petco Grooming is open Monday to Wednesday from 8:00 AM to 8:00 PM, Thursday to Saturday from 8:00 AM to 6:00 PM, and Sunday from 9:00 AM to 7:00 PM.
How can I book a grooming appointment at Petco Grooming Metropolitan?
You can reserve a grooming appointment online through their booking page at https://www.petco.com/webapp/wcs/stores/servlet/PetcoServicesBookGroomingView?catalogId=10051&langId=-1&storeId=10151&store_number=2533.
Does Petco Grooming Metropolitan offer nail trimming for pets?
Yes, nail trimming is available as an a la carte service or included in grooming packages for both dogs and cats.
How much does dog grooming cost at Petco Grooming Metropolitan?
The cost varies depending on your dog's size, coat type, and selected services. Contact the location directly for an estimated price during a consultation.
How long does a dog grooming appointment usually take at Petco Grooming Metropolitan?
Appointment duration varies by dog size and services requested. Many a la carte services take about 5 minutes, and an Express service is available for a faster grooming time at an additional cost.
What is the address and main contact number for Petco Grooming Metropolitan?
Petco Grooming is located at 900 Metropolitan Ave, Ste 1A, Charlotte, NC 28204. The main phone number is +1 704-916-4047.
Are there any nearby pet-related services close to Petco Grooming Metropolitan?
Yes, there is a Vetco Vaccination Clinic nearby for pet vaccinations and another Petco pet store and groomer close by for additional pet needs.
What beauty and spa services are available near Petco Grooming Metropolitan?
Nearby beauty and spa services include Lashes by Nina for lash treatments, Upon Nails for nail care, and Noir Luxe Beauty Bar for various beauty services, which could be convenient to visit before or after your pet's grooming appointment.
Are there places to eat near Petco Grooming Metropolitan if I want to grab a meal?
Yes, Pizza Hut Express is close by for a quick meal, and Berlin Grill offers fast food which can be convenient for a bite before or after your visit to Petco Grooming.
Can I find any salons or hair studios near Petco Grooming Metropolitan for personal grooming?
Yes, several salons including Salon de Coiffure, MY SALON Suite, SalonVue Hair Studio, and Creative Crowns Salon are nearby, making it easy to schedule your own beauty appointments around your pet's grooming visit.