Business Details
About
Pet StorePet supply storeAquarium ShopPetco
Visit your Charlotte Pet Store located at 3401 Pineville Matthews Road for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
803 reviews
5 stars
467
4 stars
154
3 stars
74
2 stars
26
1 star
82
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, ranging from helpful and friendly staff to reports of rudeness and unresponsiveness.
Grooming Services
Grooming services received both praise for specific groomers and criticism for handling of anxious pets and communication issues.
Fish Health Concerns
Multiple reviews raised serious concerns about the health and maintenance of fish sold, including issues with unquarantined fish leading to disease.
Product Availability
Customers appreciated the variety of products available, though some noted issues with stock levels and specific items being hard to find.
Store Cleanliness
The store was generally reported as clean and well-organized, contributing positively to the shopping experience.
- KMKathy MDec 30, 20255.0Bare shelves before Christmas. Good thing for business. I got what I needed.
- AAArtakDec 22, 20255.0ive been there 1 time and bought a bird that now is going on my finger and its a bugie but now i want to buy a diffrent bird
- JJJorieDec 17, 20251.0They sold us two pregnant mice.
- VRVincent ReichardtDec 13, 20255.0Employees are awesome,always help me in the fish area,top notch 4 sure thxs guys.
- JCJC CarlosNov 12, 20251.0I strongly advise against buying fish from Petco. The fish I purchased died the very same day, and instead of offering real help or feedback, the staff blamed the issue on my water without even listening. The tanks in the store are visibly dirty, which raises serious concerns about the health of the animals. Customer service is practically nonexistent—there are no employees around to assist, and when you do find someone, they’re dismissive and unhelpful. This store shows a lack of care for both the animals and the customers. Save yourself the frustration and heartbreak—avoid Petco.
Frequently Asked Questions About Petco
Does the Petco Charlotte location have a vet hospital?
Yes, Petco Charlotte has a full-service vet hospital.
Does Petco Charlotte offer vaccinations?
Yes, Petco Charlotte provides vaccinations.
Does Petco Charlotte offer curbside pickup?
Yes, curbside pickup is available at Petco Charlotte. All of our products that are eligible for store pickup will show this option on the product's detail page.
How much are hamsters and guinea pigs at Charlotte Petco?
Hamster and guinea pig prices vary by location. Call your Charlotte Petco at 7045412473 to check for pricing and availabilty in your store. Or visit ourcompanion animal website for more information on small companion animals.
Does Petco Charlotte sell dogs?
No, Charlotte Petco does not sell dogs or cats. However, with the Petco Love program partnered with local animal welfare organizations, you have the opportunity to meet dogs and cats available for adoption at your neighborhood Petco store.
Does Petco Charlotte have a vet hospital on site?
Yes, Petco Charlotte has a full-service vet hospital to care for your pets.
Can I get pet vaccinations at Petco Charlotte?
Yes, vaccinations are offered at Petco Charlotte to keep your pets healthy.
Does Petco Charlotte provide curbside pickup service?
Yes, curbside pickup is available for eligible products at Petco Charlotte.
What are the store hours of Petco Charlotte?
Petco Charlotte is open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 9:00 AM to 8:00 PM.
Does Petco Charlotte sell dogs or cats?
No, Petco Charlotte does not sell dogs or cats, but you can meet adoptable pets through their Petco Love program with local animal welfare organizations.
Where is Petco Charlotte located?
Petco Charlotte is located at 3401 Pineville Matthews Rd, Charlotte, NC 28226.
Are there other pet stores or groomers near Petco Charlotte?
Yes, Petco - Charlotte-Arboretum is a nearby pet store and groomer where you can find additional pet services.
What veterinary clinics are near Petco Charlotte for specialized pet care?
Vetco Total Care Animal Hospital and THRIVE Affordable Vet Care are nearby veterinary clinics you can visit for specialized pet care.
What dining options are available near Petco Charlotte if I want to grab a meal before or after my visit?
There are several nearby dining spots including Sonny's BBQ, Tacos 4 Life, Good Ol' Days pub, and Chi Thai for barbecue, Mexican, pub food, and Asian cuisine.
Can I shop at other stores near Petco Charlotte during my visit?
Yes, the Arboretum Shopping Center offers a variety of shops like Lane Bryant, Bed Bath & Beyond, Bath & Body Works, and more for a convenient shopping experience.