Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Highland Creek provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.5
267 reviews
5 stars
215
4 stars
13
3 stars
8
2 stars
7
1 star
24
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the staff for their kindness, compassion, and professionalism, particularly highlighting specific veterinarians like Dr. Roquemore and Dr. Haney.
Customer Service
While some reviews noted excellent customer service, others reported issues with staff attitudes and communication, particularly at the front desk.
Appointment Availability
Customers expressed frustration over long wait times for appointments and difficulties in scheduling, especially for urgent care.
Facility Experience
The clinic was generally described as clean and well-maintained, but some customers reported disorganization during busy times.
Insurance Concerns
Several reviews criticized the pet insurance plans offered, describing them as ineffective and a money grab.
- GAGauri Apte3 days ago5.0We love Dr Henny and team and so do my dog and also Michele 😊
- BWBrooklynn WhiteDec 12, 20255.0The young lady with dark hair at the front has GREAT customer service! I came in for information for my new puppy and she was very patient while providing me with information on their plans they offer. The lobby was very clean, quiet and neat. I will be looking forward to bringing my puppy to this location.
- CGChristian GoodSep 15, 20255.0Great people. They really care and do everything to ensure a pleasant experience
- DWDebbie WeaverAug 9, 20255.0The staff is very engaging with my dog. They love on him like he’s their own. He isn’t afraid to go to the office, which results in a pleasant appointment. They have been great with their suggestions on how to keep Gizmo healthy!
- KPKellen PitcherAug 6, 20251.0The heavy set african American man at the front desk has a terrible attitude every single time. He will cut you off from speaking & provide false information in order to avoid doing his job. Get somebody else please!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital offer for pet health care?
Banfield provides preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not offer emergency care, but can provide referrals during hospital hours for urgent care or emergency hospitals otherwise.
Can I consult a veterinarian online through Banfield?
Yes, Optimum Wellness Plan clients have access to 24/7 remote general pet care advice via Vet Chat™ on the Banfield app.
What is the Optimum Wellness Plan at Banfield Pet Hospital?
It's an annual preventive care plan including exams, vaccines, early diagnostics, nutrition consultations, and dental care, designed to keep pets healthy throughout their lives.
How do I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online via the Banfield website or through their app; both in-room and drop-off options are available.
What are Banfield Pet Hospital's operating hours?
Open Monday to Friday from 7 AM to 6 PM; Saturday 8 AM to 5 PM; Sunday 9 AM to 5 PM; closed on major holidays.
Is Banfield Pet Hospital accessible for people with disabilities?
Yes, the hospital has wheelchair accessible restrooms and welcomes visitors with disabilities.
What are some nearby dining options close to Banfield Pet Hospital?
Nearby dining includes Tropical Smoothie Cafe, IHOP for breakfast and brunch, Bojangles' for fast food chicken, Starbucks for coffee, and NASCAR Refuel Tenders & Burgers.
Where can I go for automotive services near Banfield Pet Hospital?
The Goodyear Tire & Rubber Company and Mavis Tires & Brakes are nearby for tire and automotive services.
Are there shopping and banking facilities near Banfield Pet Hospital?
Yes, Shoppes At Highland Creek offers shopping options, Pike Nurseries for gardening, and Wells Fargo Bank is nearby for financial services.