Brand Certified
Banfield Pet Hospital
4.4(260 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
5815 Highland Shoppes Dr, Charlotte, NC
28269, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(704) 875-2567
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Highland Creek provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.4
260 reviews
5 stars
207
4 stars
13
3 stars
8
2 stars
7
1 star
25
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the staff for their kindness, professionalism, and genuine care for pets.
Communication Issues
Several reviews highlighted poor communication, including long hold times and lack of updates during pet visits.
Appointment Availability
Customers expressed frustration with the difficulty in securing timely appointments, especially for urgent care.
Mixed Experiences
While many had positive experiences, some reported negative interactions with specific staff members and dissatisfaction with service quality.
Insurance Concerns
Multiple reviews criticized the pet insurance offered, describing it as ineffective and a money grab.
- ABAnastashia Brown1 day ago1.0DO NOT COME TO THIS LOCATION unless you enjoy -being on long holds every time you call - being told your dog's monthly medication will be ready when you arrive because you call ahead and every month you get there and still have to wait for long periods for them to actually give you the medication -having an appointment that was scheduled for an in office visit and not a drop off appointment, causing you to wait unexpectedly -being told to wait before they can check your dog in bc you're 15 mins ahead of the appointment time and they want to check you in closer to the appointment time when this was not communicated prior -being told that your dog is ready for pickup and you inform them that you are 5 mins away and if your dog isn't ready you can come back later...they say to come now and you STILL wait up front for them to put a label on your dog's meds while you can see the staff laughing and hanging out in the back behind what is supposed to be a privacy glass for them to eventually come out and STILL ask you to wait to print your dog's docs I have been coming to this location for years and the past 2-3 have been horrible with customer service. I have no intentions on returning.
- DKDee KulesaJan 21, 20265.0Greeted as soon as I arrived. Front desk staff was great.
- GAGauri ApteJan 9, 20265.0We love Dr Henny and team and so do my dog and also Michele 😊
- BWBrooklynn WhiteDec 12, 20255.0The young lady with dark hair at the front has GREAT customer service! I came in for information for my new puppy and she was very patient while providing me with information on their plans they offer. The lobby was very clean, quiet and neat. I will be looking forward to bringing my puppy to this location.
- CGChristian GoodSep 15, 20255.0Great people. They really care and do everything to ensure a pleasant experience
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital offer for pet health care?
Banfield provides preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not offer emergency care, but can provide referrals during hospital hours for urgent care or emergency hospitals otherwise.
Can I consult a veterinarian online through Banfield?
Yes, Optimum Wellness Plan clients have access to 24/7 remote general pet care advice via Vet Chat™ on the Banfield app.
What is the Optimum Wellness Plan at Banfield Pet Hospital?
It's an annual preventive care plan including exams, vaccines, early diagnostics, nutrition consultations, and dental care, designed to keep pets healthy throughout their lives.
How do I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online via the Banfield website or through their app; both in-room and drop-off options are available.
What are Banfield Pet Hospital's operating hours?
Open Monday to Friday from 7 AM to 6 PM; Saturday 8 AM to 5 PM; Sunday 9 AM to 5 PM; closed on major holidays.
Is Banfield Pet Hospital accessible for people with disabilities?
Yes, the hospital has wheelchair accessible restrooms and welcomes visitors with disabilities.
What are some nearby dining options close to Banfield Pet Hospital?
Nearby dining includes Tropical Smoothie Cafe, IHOP for breakfast and brunch, Bojangles' for fast food chicken, Starbucks for coffee, and NASCAR Refuel Tenders & Burgers.
Where can I go for automotive services near Banfield Pet Hospital?
The Goodyear Tire & Rubber Company and Mavis Tires & Brakes are nearby for tire and automotive services.
Are there shopping and banking facilities near Banfield Pet Hospital?
Yes, Shoppes At Highland Creek offers shopping options, Pike Nurseries for gardening, and Wells Fargo Bank is nearby for financial services.
Brand Certified Facts from Banfield Pet Hospital
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