Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
When you welcome a new pet into your home, things can become hectic but oh so much fun. You can count on Banfield Pet Hospital in Charlotte’s SouthPark District to help partner with you in your pet’s wellness journey. From microchipping and vaccinations to behavior resources, you can handle your general preventive petcare needs in one place!
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.2
177 reviews
5 stars
130
4 stars
9
3 stars
9
2 stars
5
1 star
24
What are people saying?
AI-generated from recent customer reviews
Staff Kindness
Many customers praised the staff for their kindness and helpfulness, particularly highlighting individuals like Jamie and Dr. Goff.
Customer Service Issues
Several reviews noted poor customer service experiences, including rude interactions and long wait times, particularly at the front desk.
Quality of Care
While some customers reported positive experiences with the quality of veterinary care, others expressed dissatisfaction with misdiagnoses and lack of thoroughness.
Communication Problems
Customers frequently mentioned issues with communication, including difficulty reaching staff, lack of updates during visits, and unprofessional behavior.
Mixed Experiences
Overall, feedback was mixed, with some long-time customers expressing disappointment in recent service compared to previous experiences.
- NWNekia Williams6 days ago5.0I had the best experience here, so 10/10 recommend. As soon as I walked in, the shift lead, Jamie was so helpful and friendly to me and my fur baby. She made the check in process so smooth and explained everything perfectly regarding the different plans. Definitely will be back to visit.
- MBMax BooneNov 13, 20255.0I have been using this Banfield location for years and have always been happy with the service. Their Wellness Plan is also a great option!
- FCfarrah cSep 20, 20255.0My dog Daizy was a walk in today and they took very good care of her. Thank you all so much for everything you do!
- MSMeredith SchoonmakerSep 15, 20255.0Always great to my big Bernese Mountain Dog. They answer all my questions and concerns and he gets treats!
- KFKathy FrischSep 2, 20253.0The kindness of the staff is on again off again...Whenever I call, it seems like an inconvenience that I'm calling. Sometimes I'm hung up on after holding for several minutes, and then when I call back they say that they didn't hang up. The care is good and the location is super convenient, I just wish the front desk staff would be a little friendlier. We've been with Banfield for almost 17 years, but if and when the time comes, I'll probably switch to something else.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital in Charlotte offer?
Banfield Pet Hospital offers preventive care treatments including vaccinations, dental care, parasite control, nutritional and behavioral counseling, comprehensive examinations, spay/neuter services, microchipping, DNA testing, and end of life care.
Does Banfield Pet Hospital provide emergency veterinary care?
No, Banfield does not provide emergency care. However, you can call during hospital hours for urgent care advice and referrals. For emergencies outside these hours, please contact your local emergency hospital.
What are the operating hours of Banfield Pet Hospital in Charlotte?
The hospital is open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and closed on Sundays and major holidays.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule appointments online via their website or through the Banfield app available on iOS and Android, which offers quick links to book your visit.
What is an Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan provides annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, and dental care, with options for monthly payments or full payment at enrollment.
Does Banfield Pet Hospital offer online veterinary care?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support through Vet Chat™ on the Banfield app.
Are appointments required at Banfield Pet Hospital and do they have accessible facilities?
Yes, appointments are required. The facility includes restrooms and wheelchair accessible restrooms, and they welcome LGBTQ clients.
What nearby places can I visit before or after my appointment at Banfield Pet Hospital in the SouthPark area?
Nearby you can visit Terraces at South Park, a shopping center with parks, or relax at beauty and spa locations like Sheek Styles by Meeks, EHC Glam Studio, and Therapeutic Beauty for a full wellness experience.
Are there local transit or shopping centers near Banfield Pet Hospital that can help me find the location?
Yes, Banfield Pet Hospital is located in Charlotte's SouthPark district near prominent shopping areas like Terraces at South Park, which can assist visitors with navigation and provide additional shopping options.
Can I combine a visit to Banfield Pet Hospital with personal care appointments from nearby beauty salons or spas?
Absolutely. The hospital is close to numerous beauty salons such as Phenix Salon Suites, Claudia's Beauty Salon, and Luna Lash and Brows, allowing you to easily combine pet care and self-care visits in one trip.