Brand Certified
Banfield Pet Hospital
3.8(215 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
206 S Sharon Amity Rd, Charlotte, NC
28211, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(704) 364-4171
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Charlotte provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
3.8
215 reviews
5 stars
129
4 stars
19
3 stars
6
2 stars
18
1 star
43
What are people saying?
AI-generated from recent customer reviews
Staff Compassion
Many customers praised the staff for their compassion and understanding during difficult situations with their pets.
Communication Issues
Several reviews highlighted poor communication, including long wait times for responses and lack of follow-up after appointments.
High Costs
Customers frequently mentioned high prices for services and concerns about being upsold on unnecessary treatments.
Mixed Experiences
While some customers had positive experiences, others reported serious issues, including misdiagnoses and poor treatment of pets.
Service Speed
Reviews indicated inconsistent service speed, with some customers experiencing long wait times for appointments and pick-ups.
- JJJessica Jackson6 days ago5.0I recently had a wellness check and teeth cleaning for my dogs. There was a miscommunication with drugs administered. I said no to the nausea medication and yes to the revive my dogs if they died. They were given the nausea medication I was against. Thankfully the staff were understanding and I was not charged the $200+ I won't go into details however my dispute was undeniable. Everyone i dealt with was compassionate and understanding. I went back to the vet the very next day because my dogs were not the same. I was sick. I was able to talk with technician and dr. I was so relieved and happy with how they responded. I want to personally thank Dr. Cowell, Alexis, Najeya, Danielle and Sabrina. These ladies are exactly in the right profession. Sharon amity location.
- MBMeagan BarfieldSep 6, 20252.0Ive been using this pet hospital for 4 years, Most of the staff are very nice, but for them to be a "pet hospital" they aren't very knowledgeable, and dont have any allergy options other than Apoquel, Cytopoint, or an expensive prescription food. When you set up an account they lock you in with Autodraft, and if you dont have it they charge you a $20 late fee. The payment is $67.00, and they charge 1/3rd of that as a late fee! On top of being super expensive!! Oh and if you sign your pet up for a plan you have to pay it for a year even if your pet dies!!! It's a scam to get money with very little actual medical advice! The amount of "guessing" that's done is crazy work for the amount they charge.
- EGEvelyn GillonApr 16, 20215.0Great service
- BPBillitra PhillipsOct 30, 20205.0Staff was sooo friendly and I got a good deal on my bella and her 6 kids
- RRRachelOct 17, 20165.0Yesterday, my sweet dog Beau had a big fall & this is the only Banfield that was willing to work us in for a check up. Everyone that I encountered from the woman at the front desk, to the vet tech and Dr. Dayton were 100% genuine and kind. They checked him over and even got him updated on his rabies shot. Everyone I encountered listened to my concerns and made me feel at ease. As I was starting to write this review Dr. Dayton herself called to check in and see how Beau was doing and if I had any questions or concerns. I had a very positive experience at this location and never felt like I was just a number in line.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Charlotte-Cotswold?
Banfield Pet Hospital is open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 9:00 AM to 4:00 PM. The hospital is closed on major holidays such as Thanksgiving and Christmas.
Does Banfield Pet Hospital in Charlotte-Cotswold provide emergency veterinary care?
No, Banfield does not provide emergency care services. However, you can call them during hospital hours for urgent care advice. They can also refer you to appropriate emergency hospitals or specialty providers if needed.
What types of preventive care services are offered at Banfield Pet Hospital?
Banfield offers various preventive care services including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep your pet healthy at all stages of life.
What is included in the Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan includes annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and more. It is not insurance but offers discounts on treatment for abnormal conditions and automatically renews annually unless paid in full upfront.
How can I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online through Banfield's website or app. Banfield offers in-room appointments, drop-off appointments, and virtual visits for clients with an Optimum Wellness Plan.
What are the different types of appointments available at Banfield Pet Hospital?
Banfield offers in-room appointments where you visit the vet with your pet, drop-off appointments where you leave your pet for care and await a call upon completion, as well as virtual visits for eligible clients with an Optimum Wellness Plan.
Are appointments required to visit Banfield Pet Hospital in Charlotte-Cotswold?
Yes, Banfield Pet Hospital requires appointments for visits to ensure proper care and scheduling.
What nearby pet services can I find around Banfield Pet Hospital?
Nearby pet services include Cotswoldpetshotel for pet boarding and PetSmart for grooming services, which can be convenient for pet care before or after your veterinary visits.
Are there dining options near Banfield Pet Hospital in Charlotte-Cotswold?
Yes, nearby dining options include Bear Rock Cafe, Bistro La Bon (a Greek restaurant), Crumbl Cookies for desserts, blu basil (an Italian restaurant), Panera Bread cafe, and Salsarita's Fresh Mexican Grill for Mexican cuisine—perfect for grabbing a meal during your visit.
What nearby fitness and wellness facilities are close to Banfield Pet Hospital?
Nearby fitness and wellness options include Winners for Life Cotswold martial arts club, Y2 Yoga studio, Sauna Culture spa, and Y2 Spa massage services, offering opportunities for relaxation or exercise during your visit to the area.
Brand Certified Facts from Banfield Pet Hospital
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