Banfield Pet Hospital

Reviews

• IA

  Ian Ackerman

  Dec 14, 2025
  1.0
  I'm not normally one to hop online to leave negative reviews, but... wow. The part that earns this Banfield a 1-star is in the long paragraph at the end. Okay, first of all, they had to cancel my first appointment because a vet wasn't going to be there. The vet, it turned out, was there, but they never informed me. This caused my puppy to miss her second in a series of vaccinations, causing us to have to start over. Things happen. I would still have given a 5-star review. The people I interacted with in person were all lovely, professional, and polite. The follow up appointment for the second vaccination (because we had to start over) was supposed to be this weekend. I never received any email or phone call about the exact day and time. I called them twice yesterday, but they were closed. I left messages, but heard nothing back. I called today, and was informed that they somehow had it down that I was returning today but didn't have an official appointment scheduled. I don't understand how that is possible, but okay. Despite the fact I didn't have a schedules time, I had missed my appointment. How I missed an appointment I didn't have a time for, I don't exactly understand, but okay. Even THAT isn't what has earned this Banfield the 1-star review. What earned the 1-star review was the manager who answered the phone. I have never been spoken to so rudely and disrespectfully in a situation like this. She said, "She knew they had contacted me three times" because it was in her records. I haven't seen her records, but I'm assuming she's referring to when I was going back and forth with them about not wanting to be charged extra for a second appointment when I had to bring my dog in again because of their first scheduling mistake. After basically accusing me of lying and talking to me several times in a condescending tone, I asked her if I could speak to a manager. When she informed me she WAS the manager, I asked her if she could please use a respectful tone, and she said she wanted me to correct my tone. At this point, I said I'd be finding a new vet service to bring my puppy to and hung up.
• BE

  B E

  Nov 12, 2025
  1.0
  Very difficult for this hospital to keep an appointment. A vaccination appointment that was made weeks in advance was rescheduled and later completely cancelled because there were no doctors available. The excuse from reception was, “doctors need a vacation too.” My pet was going to be late on his vaccinations so I took him elsewhere. A separate appointment was made for today for a concerning health issue. I show up for the appointment only to be told that there is nothing scheduled. The manager apologized for booking an appointment that she couldn’t follow through on, but offered zero accommodation. This location has gotten many chances from me and at this point I’m ready to find a different location for veterinary care.
• JW

  Jessica Williams

  Nov 12, 2025
  1.0
  I have given grace to the Banfield- Rivergate location and today was the final straw. We have had appointments rescheduled and then ultimately cancelled and my puppy is only 13 weeks old. Because of the cancelled appointment, that was scheduled weeks in advance, I had to drive to an alternative location. A result of that exam was that my puppy needed a urine test collection and I was informed to bring it to the Rivergate location for testing. I contacted rivergate on monday 11-10-25 and was told that they had to do a visit and couldn't accept the urine as the other location told us to do. After sharing I would NOT do a drop off appointment and only wanted an in room exam, it was scheduled for today 11-12-25 at 10:30. Imagine my surprise when we arrived and they stated I not only didn't have an appointment, but they can't see my puppy at all. So this poor pup is now going extra days with a potential issue simply due to poor management and scheduling. The manager I spoke to on the phone Monday even came to the desk and agreed that we spoke, agreed we discussed today at 10:30am for an appointment but said they can't see him. She did say she told me it would be 'express" and i could potentially wait hours- which was NOT said on the phone as I very directly stated Iwanted an appointment in room with a veterinarian and she assured me it would be. This is why I waited until wednesday as they had no availability on monday or tuesday. Clearly this does not make sense since I showed up at the specified time (that again she agreed we discussed) and stated that they are unable to help and wouldn't even be able to do an express or drop off now. I will not be returning to this location and urge you to do your research as they constantly sharing they don't have veterinarians and will schedule appointments and cancel them 24 hours prior. Very poor management at the desk which is sad as I truly did like Dr. Jonathan for the 1 appointment I got to actually meet her.
• TC

  Tyler Cooper

  Oct 31, 2025
  1.0
  Terrible experience trying to refill my super seniors dogs medication. 1. Vet did not mark on account refills for his super anxiety, especially knowing his condition he was seen in 30 days previously. 2. Vet is on PTO until Sunday and the staff told me my only solution is to bring him in for an evaluation(my dog is 116 pounds and 13 years old. That wear and tear on him is not good). 3. I do not feel Banfield has my dog’s care in he/she best interests. 4. If it was not for his wellness plan that he’s been on since 8 weeks, I would absolutely take him to a private practice. He had an ACL surgery with a private practice instead of Banfield for many reasons. 5. I have been loyal to Banfield for a long time, 13 years, and when I needed them the most for my dogs care, they were simply absent. All of this could have been avoided if the vet listened, and did not mark my declining dog’s medication as a no refill- especially when nothing can be done until the vet is back in office.
• TB

  Tracy Balentine

  Oct 16, 2025
  5.0
  Banfield has been taking care of our pets for over a decade, and they are always so caring and we know our pets are in good hands.

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