Banfield Pet Hospital

Reviews

• BE

  B E

  Nov 12, 2025
  1.0
  Very difficult for this hospital to keep an appointment. A vaccination appointment that was made weeks in advance was rescheduled and later completely cancelled because there were no doctors available. The excuse from reception was, “doctors need a vacation too.” My pet was going to be late on his vaccinations so I took him elsewhere. A separate appointment was made for today for a concerning health issue. I show up for the appointment only to be told that there is nothing scheduled. The manager apologized for booking an appointment that she couldn’t follow through on, but offered zero accommodation. This location has gotten many chances from me and at this point I’m ready to find a different location for veterinary care.
• JW

  Jessica Williams

  Nov 12, 2025
  1.0
  I have given grace to the Banfield- Rivergate location and today was the final straw. We have had appointments rescheduled and then ultimately cancelled and my puppy is only 13 weeks old. Because of the cancelled appointment, that was scheduled weeks in advance, I had to drive to an alternative location. A result of that exam was that my puppy needed a urine test collection and I was informed to bring it to the Rivergate location for testing. I contacted rivergate on monday 11-10-25 and was told that they had to do a visit and couldn't accept the urine as the other location told us to do. After sharing I would NOT do a drop off appointment and only wanted an in room exam, it was scheduled for today 11-12-25 at 10:30. Imagine my surprise when we arrived and they stated I not only didn't have an appointment, but they can't see my puppy at all. So this poor pup is now going extra days with a potential issue simply due to poor management and scheduling. The manager I spoke to on the phone Monday even came to the desk and agreed that we spoke, agreed we discussed today at 10:30am for an appointment but said they can't see him. She did say she told me it would be 'express" and i could potentially wait hours- which was NOT said on the phone as I very directly stated Iwanted an appointment in room with a veterinarian and she assured me it would be. This is why I waited until wednesday as they had no availability on monday or tuesday. Clearly this does not make sense since I showed up at the specified time (that again she agreed we discussed) and stated that they are unable to help and wouldn't even be able to do an express or drop off now. I will not be returning to this location and urge you to do your research as they constantly sharing they don't have veterinarians and will schedule appointments and cancel them 24 hours prior. Very poor management at the desk which is sad as I truly did like Dr. Jonathan for the 1 appointment I got to actually meet her.
• TC

  Tyler Cooper

  Oct 31, 2025
  1.0
  Terrible experience trying to refill my super seniors dogs medication. 1. Vet did not mark on account refills for his super anxiety, especially knowing his condition he was seen in 30 days previously. 2. Vet is on PTO until Sunday and the staff told me my only solution is to bring him in for an evaluation(my dog is 116 pounds and 13 years old. That wear and tear on him is not good). 3. I do not feel Banfield has my dog’s care in he/she best interests. 4. If it was not for his wellness plan that he’s been on since 8 weeks, I would absolutely take him to a private practice. He had an ACL surgery with a private practice instead of Banfield for many reasons. 5. I have been loyal to Banfield for a long time, 13 years, and when I needed them the most for my dogs care, they were simply absent. All of this could have been avoided if the vet listened, and did not mark my declining dog’s medication as a no refill- especially when nothing can be done until the vet is back in office.
• TB

  Tracy Balentine

  Oct 16, 2025
  5.0
  Banfield has been taking care of our pets for over a decade, and they are always so caring and we know our pets are in good hands.
• DW

  Darnese Wiggins

  Sep 15, 2025
  2.0
  The services and prices at Banfield are about average compared to other vet hospitals. However, I had a disappointing experience with how the staff handled my dog, a Cane Corso. During a visit, he reacted to an anal exam—which is an uncomfortable and invasive procedure for any dog. Instead of acknowledging that his reaction was due to distress and the situation, the veterinarian seemed fearful and quickly labeled him as “aggressive.” From that point forward, they insisted he wear a muzzle at every visit. I understand safety concerns, but I also believe that labeling a dog based on one difficult moment, especially during a sensitive exam is unfair and shows a lack of understanding of his breed and behavior. My dog is not aggressive, and it was upsetting to see him treated that way simply because of his size and appearance. Banfield could improve by approaching situations like this with more compassion and a better understanding of dog behavior, rather than jumping to labels out of fear.

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