Brand Certified
Banfield Pet Hospital
4.4(269 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
10245 Perimeter Pkwy, Charlotte, NC
28216, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(704) 599-2957
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - North Lake Mall provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.4
269 reviews
5 stars
201
4 stars
21
3 stars
16
2 stars
5
1 star
26
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
The staff, including veterinarians and assistants, are frequently praised for their professionalism, kindness, and compassion towards both pets and their owners.
Quality of Care
Many customers express high satisfaction with the quality of care their pets receive, highlighting thorough examinations and effective treatment plans.
Customer Service
While most reviews commend the friendly and helpful nature of the staff, there are notable complaints about poor communication and customer service experiences, particularly regarding appointment scheduling and follow-up.
Facility Experience
The clinic is described as busy but efficient, with some customers appreciating the cleanliness and prompt service, although there are mentions of delays during peak times.
- TMTammy MossJan 20, 20265.0At one of the saddest times in my life, the staff at Banfield Northlake Charlotte was absolutely amazing. They were caring, kind, respectful and supportive. And even though my pets have previously been long time patients of Banfield, this was my first time of going to this location. They acted as if they had known me forever. I will be forever grateful to Dr. McLaughlin and Justin for how you helped Dolly and myself during this difficult time. Thank you .
- KGKatherine GoodmanOct 2, 20255.0My experiences with the staff has been very personal / caring for my pet ! They listens to my concerns and addresses them accordingly .
- ZVZoraida ValenciaSep 25, 20255.0I like that the doctors and everyone who works there are very kind and willing to answer any questions with precision and professionalism. And best of all, you can see their love for animals, something that someone who works in a place like this must have.
- YMYvonne MillerSep 24, 20255.0Great with my dog and always do there best to make sure she’s at her best.
- TMTeronda MaxwellSep 11, 20255.0Hello Banfield Pet Hospital - Northlake. I was highly satisfied with our experience with Banfield on Tuesday, 9/9/25. We arrived on time at 8 am and check-in went smoothly. The ladies at the front desk were very friendly. I was ushered to an in-take room promptly and Justin came and picked up my little CoCo. Justin was very warm and friendly. Lastly, I was greeted by Laurel who completed the in-take questions and answered my questions very thoroughly. The team called after CoCo’s comprehensive exam and teeth cleaning to let me know everything went well. I greatly appreciated that. I picked CoCo up on time at 3pm and I left with everything CoCo and I needed. Thank you Banfield Team.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Brand Certified Facts from Banfield Pet Hospital
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