Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - North Lake Mall provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.4
281 reviews
5 stars
211
4 stars
22
3 stars
16
2 stars
5
1 star
27
What are people saying?
AI-generated from recent customer reviews
Staff Care
Customers consistently praised the staff for their kindness, compassion, and personalized care for pets.
Veterinary Expertise
Many reviews highlighted the professionalism and thoroughness of the veterinarians, particularly Dr. Mac and Dr. Josh, who were noted for their clear communication and dedication to pet health.
Customer Service
While many customers appreciated the friendly front desk staff, there were several complaints about poor communication and responsiveness, particularly regarding appointment scheduling and follow-up.
Overall Experience
Most customers expressed satisfaction with their experiences, noting the quality of care and the convenience of services, although some reported negative experiences that impacted their overall perception.
Facility Environment
The clinic was described as clean and welcoming, contributing positively to the overall experience for both pets and their owners.
- KGKatherine GoodmanOct 2, 20255.0My experiences with the staff has been very personal / caring for my pet ! They listens to my concerns and addresses them accordingly .
- ZVZoraida ValenciaSep 25, 20255.0I like that the doctors and everyone who works there are very kind and willing to answer any questions with precision and professionalism. And best of all, you can see their love for animals, something that someone who works in a place like this must have.
- YMYvonne MillerSep 24, 20255.0Great with my dog and always do there best to make sure she’s at her best.
- DUDeborah UhrinSep 15, 20255.0I was referred to Dr Leland McGlaughlin by our PA Vet Dr Ron Hodges. Vacationing in NC with 2young pups needing follow up vaccinations. It's scarey being out of town not knowing any vets. Do not fear, Banfield pet hosp. in Charlotte NC was awesome. From admission, to vet techs, discharge & any personnel involved in your pets care are so kind, caring, & compassionate. Now, for AKA-Dr Mac...totally amazing 👏. Fantastic care of my fur babies!!! Down to earth, answered all my questions & then some. He is our vacation vet!!!
- TMTeronda MaxwellSep 11, 20255.0Hello Banfield Pet Hospital - Northlake. I was highly satisfied with our experience with Banfield on Tuesday, 9/9/25. We arrived on time at 8 am and check-in went smoothly. The ladies at the front desk were very friendly. I was ushered to an in-take room promptly and Justin came and picked up my little CoCo. Justin was very warm and friendly. Lastly, I was greeted by Laurel who completed the in-take questions and answered my questions very thoroughly. The team called after CoCo’s comprehensive exam and teeth cleaning to let me know everything went well. I greatly appreciated that. I picked CoCo up on time at 3pm and I left with everything CoCo and I needed. Thank you Banfield Team.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital offer?
Banfield Pet Hospital provides preventive care, vaccinations, dental care, parasite control, nutrition advice, spay/neuter services, end of life care, microchipping, and DNA testing.
What are the hospital hours for Banfield Pet Hospital at North Lake Mall?
The hospital is open Monday to Friday from 8 AM to 6 PM, Saturdays from 8 AM to 5 PM, and Sundays from 9 AM to 5 PM. It is closed on major holidays like December 24-25 and January 1.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and referrals to emergency or specialty providers as needed.
Can I schedule an appointment online or through an app?
Yes, you can schedule appointments online via their website or use the Banfield app available on iOS and Android to book visits and access remote pet care advice.
What is an Optimum Wellness Plan and how does it work?
It is an annual preventive care plan covering exams, vaccines, diagnostics, nutrition and dental care. The plan automatically renews yearly and can be paid monthly or in full.
Does Banfield offer online veterinary consultations?
Yes, Optimum Wellness Plan clients can access 24/7 remote general pet care and triage advice through Vet Chat on the Banfield app.
What type of appointments can I have at Banfield Pet Hospital?
They offer in-room appointments where you visit with your pet, drop-off appointments where you leave your pet and are called when ready, and virtual visits for Wellness Plan members.
What nearby places can I visit for pet supplies when I come to Banfield Pet Hospital?
PetSmart, located nearby, offers pet supplies and services which could be convenient for shopping before or after your visit to Banfield.
Are there nearby dining options near Banfield Pet Hospital at North Lake Mall?
Yes, Olive Garden and Jersey Mike's Subs are nearby, offering Italian cuisine and sandwiches respectively, which you might enjoy before or after your pet's appointment.
What other services or stores are near Banfield Pet Hospital that I might find useful?
Nearby you can find Lowe's Home Improvement, Michaels Stores for arts and crafts, and Trek Bikes for sporting goods, as well as UPS Access Points for shipping needs.