Banfield Pet Hospital

3.7
136 reviews
man with a dog

About

VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Blakeney provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.

Details

  • Requires appointmentAvailable

Location

Banfield Pet Hospital
9911 Rea Rd, Charlotte, NC
28277, United States

Hours

Reviews

3.7
136 reviews
5 stars
80
4 stars
7
3 stars
9
2 stars
10
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, including unprofessional behavior from staff and difficulty in reaching the clinic by phone.

Veterinary Care

While some customers praised the thoroughness and care of specific veterinarians, others expressed concerns about misdiagnoses and a focus on upselling unnecessary treatments.

Staff Attitude

Several reviews highlighted issues with staff attitude, including rudeness and lack of empathy, particularly from front desk personnel.

Pricing Concerns

Numerous customers felt that the pricing was excessive and that there was a strong emphasis on selling wellness plans and additional services.

Mixed Experiences

While some customers had positive experiences with specific staff members and appreciated the care provided, many others reported dissatisfaction and vowed to seek care elsewhere.
  • RT
    Rakhee T
    Oct 15, 2025
    1.0
    It’s a commercial place to take your pet. Where just the checkboxes are ticket and nothing beyond. Will not recommend to anyone.
  • SC
    Stephanie Cabrera
    Oct 8, 2025
    1.0
    Awful experience. Got my dog examined here 3 months ago and a diagnosis was made. I tried to be proactive and reach out about ordering medication because my dog is showing the same exact symptoms again, and I found the exact same medicine they prescribed him online at Petco; however they said they would not give approval if I ordered it because they are trying to get me to do ANOTHER exam. They don't care about your pets at all, just money. Will never go here again and would absolutely not recommend to anyone
  • TT
    Taylor
    Sep 20, 2025
    1.0
    No vet on staff is a theme with banfield. They are closed on a day they should be open
  • JH
    Jeff Hamula
    Aug 31, 2025
    5.0
    Very thorough and attentive to our situation. Convenient to get into/out of check up. The well check plan seemed to be a good deal for us as well.
  • NL
    Nancy Lovallo
    Aug 11, 2025
    1.0
    Don’t bother…. I won’t be going here again… bunch of kids on their phones… Dr just doesn’t show up … RIDICULOUS! If you have to stick with BANFIELD, go to the one in Rea Farms. Thank me later.

Frequently Asked Questions About Banfield Pet Hospital

Does Banfield provide emergency care services?

No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.

Can I get veterinary care online?

To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.