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Petco

4.1
(875 reviews)

Business Details

(919) 852-2259

About

Pet StorePet supply storeAquarium ShopPetco
Petco is your trusted pet store near you in Cary. Visit your local Petco at 416 Crossroads Blvd for quality pet food, supplies, and essentials for dogs, cats, and other pets. This convenient pet supply store offers everything from everyday nutrition to toys and treats. If you’re searching for dog food near you or reliable pet supplies, our knowledgeable team is here to help you choose what’s right for your pet. This Petco location also offers Full-Service Grooming, Dog Training, Vaccination Clinic, Hospital, Aquatics Department, making it a one-stop pet shop for products and services. Visit your Cary Petco today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
416 Crossroads Blvd, Cary, NC
27518-6896, United States

Hours

Reviews

4.1
875 reviews
5 stars
516
4 stars
171
3 stars
65
2 stars
39
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, including rudeness and lack of assistance from staff.

Grooming Issues

Several reviews highlighted dissatisfaction with grooming services, including botched haircuts and unprofessional handling.

Product Availability

Customers noted issues with product availability and high prices compared to competitors, leading to frustration.

Staff Knowledge

While some staff were praised for their knowledge and helpfulness, others were criticized for providing incorrect information.

Store Cleanliness

The store was generally reported as clean and well-organized, although some customers noted areas needing improvement.
  • RA
    Rachael Alvarado
    Feb 7, 2026
    5.0
    I recently got a lizard and set up a whole terrarium, and I wanted a higher wattage light bulb. When I visited Petco yesterday, the clerk at the front (I unfortunately can’t remember his name, but he was fantastic) took the time to explain the differences between the light bulbs. I had initially grabbed the wrong one, and he kindly walked me back to show me the correct halogen bulb. He also helped me at checkout and made sure the price difference was adjusted. Overall, it was a really pleasant and helpful experience.
  • HW
    Harold Wilson
    Feb 5, 2026
    1.0
    Subpar training and manager was unconcerned about customer service like it was a bother.
  • LL
    Lawrence Lerner
    Feb 3, 2026
    1.0
    Customer service is severely lacking and it appears the management doesn't care either. Go across the street to Petsmart where they at least seem to not hate their jobs and aren't rude to customers.
  • BG
    B Ganz
    Jan 1, 2026
    1.0
    A family member bought the wrong kind of dog food. They’re refusing my return because I don’t have the physical receipt. What an absolute joke.
  • AS
    Ashlie Steed
    Dec 30, 2025
    1.0
    Waited in line for crickets, as they always retrieve them even after they moved. The girl at the front refused to get them and rudely said they weren’t up there anymore after I waited in line. I left and went to PetSmart, I will not be back.

Frequently Asked Questions About Petco

Does the Petco Cary location have a vet hospital?

Yes, Petco Cary has a full-service vet hospital.

Does Petco Cary offer vaccinations?

Yes, Petco Cary provides vaccinations.

Brand Certified Facts from Petco

Petco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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