Petco

4.2
883 reviews

About

Pet StorePet supply storeAquarium Shop
Visit your Cary Pet Store located at 416 Crossroads Blvd. for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
416 Crossroads Blvd, Cary, NC
27518-6896, United States

Hours

Reviews

4.2
880 reviews
5 stars
523
4 stars
174
3 stars
65
2 stars
38
1 star
80

What are people saying?

AI-generated from recent customer reviews

Staff Knowledge

Many customers praised the staff for their knowledge and helpfulness, particularly highlighting employees like Ryan for their expertise in aquatics.

Grooming Issues

Several reviews reported dissatisfaction with grooming services, citing poor quality cuts and unprofessional handling of pets.

Customer Service

While some customers experienced excellent service, others reported rude or dismissive behavior from staff, particularly at the vet clinic.

Store Cleanliness

Customers generally appreciated the cleanliness and organization of the store, although some noted issues with the care of certain animals.

Pricing Concerns

Multiple reviews mentioned high prices compared to competitors and online options, leading to dissatisfaction among budget-conscious shoppers.
  • LM
    Lena Mohamad
    3 days ago
    3.0
    The training is amazing, the grooming is not
  • PS
    Pablo Sánchez
    Nov 7, 2025
    5.0
    Love to bring my dog and let her select her own toys
  • MD
    MC Davis
    Nov 4, 2025
    3.0
    I went in about 10 minutes before closing to pick up an item and the store was pretty quiet. It looked like they were going out of business or seriously restocking everything in the front aisles. Two employees were having a conversation when I walked in. I didn't hear either one greet me. When I finally found what I was looking for, I went to check out and one of the employees managed to speak to me in between the conversation he was still having with his co-worker, so that was something.
  • SK
    Stardasha King
    Oct 27, 2025
    1.0
    My 4 month old kitten Clay King was seen on 10/24 with my husband. His temperature was taken by a vet tech (woman) and she claimed his temperature was normal. When the doctor came in (John) he stated that the kitten had a fever. So clearly the vet tech they have there is incompetent. Lastly, they sent my husband home with an antibiotic medication WITHOUT CLEAR INSTRUCTIONS. The 7 day medication needed to be refrigerated after first time use. This was not communicated. I found this out myself by looking on Google. The people here are incapable of providing accurate information. If you truly love and care for your animals please take them somewhere else more qualified. I’m more qualified than the vet tech and associates here and all I use is google and ChatGPT.
  • ES
    Ernesto Simón
    Oct 20, 2025
    5.0
    Mostly go there for the groomers. They are patient with our dogs and do a great job.

Frequently Asked Questions About Petco

Does the Petco Cary location have a vet hospital?

Yes, Petco Cary has a full-service vet hospital.

Does Petco Cary offer vaccinations?

Yes, Petco Cary provides vaccinations.