Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Cary Stonebridge provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.5
286 reviews
5 stars
222
4 stars
34
3 stars3
2 stars
8
1 star
19
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the staff for being friendly, caring, and professional, with specific mentions of individual team members who provided excellent service.
Communication Issues
Several reviews highlighted problems with communication, including difficulty reaching the clinic by phone and issues with appointment scheduling.
Concerns with Care
Some customers expressed dissatisfaction with the quality of care, citing misdiagnoses and a lack of thoroughness in treatment.
Wellness Plan Criticism
Multiple reviews criticized the wellness plan for being costly and not providing the expected value, with some customers feeling misled about its benefits.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about specific visits, indicating inconsistency in service quality.
- VMVanesa Merced6 days ago4.0Agradecida por los cuidados que han tenido con mi Polo. Pero tiene servicio para llamadas fuera de EU y mi teléfono es de PR causando problemas de comunicación
- CFCloud FondlerOct 20, 20251.0They are just way too understaffed. Plus, having an appointment, then needing to reschedule said appointment, simply to get a privacy room is a whole new level of annoying. Edit: don’t go for ultrasounds they will keep your FASTED dog there all day. Then start AFTER you call to ask for an update after 7 hours. Our dog is there for being TOO skinny, and they are actively keeping her from eating while I write this. Don’t go for your epileptic dog either because they will not just give you an OPEN room to under stimulate even after other dogs bark at said epileptic dog. We are changing vets
- RWRaphael WitorschOct 4, 20255.0The staff at Banfield-Stonebridge are terrific. They love my dog, Bob Marley Barker and the feelings are mutual
- JCJen ChesterSep 22, 20255.0We had both our dogs taken care of by these amazing vets and their staff. Every single one of them took the most care, offered all our options and made us feel like our decisions were the right ones...because they were. The vets, the vet techs, the front desk people, and everyone in between couldn't have helped us more with our two puppies. Dr. Hurley, Christina, Serah, Anna, Nicole, Rebecca, and JoHanna -- to name a few amazing people there. (I wish I knew everyone's names!) We'd recommend this office over and over and over again.
- TLTed LewisSep 15, 20255.0Very personable and professional
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Cary Stonebridge?
Banfield Pet Hospital is open Monday through Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and closed on Sundays.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice or referrals. For emergencies outside hospital hours, please contact your local emergency hospital.
Can I get veterinary care online through Banfield Pet Hospital?
Yes, Banfield clients with Optimum Wellness Plans® can access remote general pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield provide?
Banfield offers vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to help maintain your pet's health.
What is included in Banfield's Optimum Wellness Plan?
The plan includes annual preventive care such as head-to-tail exams, vaccines, early diagnostics, nutrition consultations, dental care, and more. It is not insurance but offers discounts on treatments.
How can I pay for the Optimum Wellness Plan at Banfield?
You can choose to spread the cost over 12 months with automatic payments via checking, savings, or credit card, or you may pay the full amount upfront.
What types of appointments does Banfield Pet Hospital offer?
Appointments include in-room visits where you stay with your pet, drop-off appointments where you leave your pet and are contacted when ready, and virtual visits available with Optimum Wellness Plans® for care from home.
Are there nearby places to visit when I am at Banfield Pet Hospital in Cary Stonebridge?
Yes, you can visit nearby places such as Fantastic Sams for hair and beauty services, Triangle Visions Optometry for eye care, or enjoy a meal at Chef's Palette Restaurant and Bar before or after your pet's appointment.
How can nearby grocery and pharmacy stores benefit Banfield Pet Hospital customers?
Nearby Harris Teeter offers grocery and pharmacy services, making it convenient to pick up pet supplies or prescriptions when visiting Banfield Pet Hospital.
Are there convenient coffee shops near Banfield Pet Hospital to relax before or after your visit?
Yes, Dunkin' and Starbucks are nearby coffee shops where you can enjoy coffee, donuts, or smoothies around your pet's appointment times.