Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Cary provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.6
246 reviews
5 stars
134
4 stars
20
3 stars
13
2 stars
12
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including long wait times, unresponsive staff, and rude interactions.
Compassionate Care
Some reviews highlighted the staff's kindness and compassion during difficult times, particularly during euthanasia and end-of-life care.
Communication Issues
Customers frequently mentioned a lack of clear communication regarding their pets' care and treatment, leading to confusion and frustration.
Operational Efficiency
Numerous reviews pointed out inefficiencies in scheduling, long wait times for appointments, and disorganization within the clinic.
Mixed Experiences
While some customers praised the care and attention their pets received, others had negative experiences, indicating inconsistency in service quality.
- MDMyra D.2 days ago1.0My golden retriever became very sick and wouldn't eat, often went outside to rest and slept all day, couldn't walk properly, or breathe properly. Baxter had a check up at this hospital and there was obviously something very wrong with Baxter, but they said his vital were okay and sent him back home. He had stage 5 Lymphoma, and his lungs were 80% filled with fluid as well as an Arrhythmia and fever of 105 degrees. This was 2 days after his checkup in which his symptoms were the exactly the same. A checkup with this hospital couldn't even identify my dog had the most severe symptoms? Did they not test his heart beat? His temperature? Judge his ability to walk? This is insane. If Banfield did their job then my dog could've gotten help quicker, but no it was too late and he was in a position that the vets even recommended us to put him down. This was out of no where and he was only 8 years old. Do not take your pets here, they don't take their job seriously nor care. We came two godanm times to this hospital to check if Baxter was okay and said he was fine and sent him home while he had 200 white blood cells left. Poor baby, I will never forgive this hospital. I hope they do their job after causing the deaths of so many other pets too. My poor baby couldn't even breathe with all the fluid in his lungs and they couldn't even identify an arrhythmia, liver failure, 105 degree fever, or lethargy. Insane. Paid them an enormous amount as well then they call on the day of his death that there is something wrong with him. Are we serious?? We came in twice and you want to tell us on the day he died??
- LTLeah ThomsenDec 2, 20251.0While sobbing and holding my dead 9-year-old dog in my arms, who died on my lap on the way to the vet, I asked about cancelling my wellness plan. They told me they'd give me phone number to call. I called the number, and the gentleman told me I had to pay the remaining 10 months on my wellness plan. This felt like salt in the wound, and I didn't have the emotional energy to fight it. I paid the $1100 and will never go back or recommend Banfield to anyone.
- JGJose GutierrezOct 22, 20255.0Muy amable
- MGMargaret GoriSep 15, 20255.0We had 3 very elderly dogs. And when it came their times to go which was over a span of 18 months as they were within a year in age of each other, the Vets at Banfield were very kind and sympathetic. They all passed peacefully when it was their time to go. Their care by the Banfield Cary (on Walnut St.) team before their passings was extremely attentive and good. And our new mini schnauzer puppy is being well cared for as well. We are very grateful for all they have done for us and our pets.
- BWBarbara WestSep 15, 20255.0Banfield Pet Hospital, Cary
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pet health care services does Banfield Pet Hospital in Cary offer?
Banfield Pet Hospital in Cary offers preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, comprehensive examinations, microchipping, spay/neuter, DNA testing, and end-of-life care.
Does Banfield Pet Hospital provide emergency pet care?
No, Banfield Cary does not provide emergency care but offers urgent care advice during hospital hours and can provide referrals to emergency hospitals or specialty providers.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
An Optimum Wellness Plan provides annual preventive care including exams, vaccines, early diagnostics, nutrition and dental consultations, and more, with automatic renewal every 12 months unless paid in full.
How can I pay for the Optimum Wellness Plan at Banfield Cary?
You can pay monthly via automatic withdrawal from a bank account or credit card, or pay the full amount upfront for your pet's wellness plan.
What appointment types are available at Banfield Pet Hospital Cary?
They offer in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and are contacted when ready, and Virtual Visits for Optimum Wellness Plan clients.
What are the hospital hours for Banfield Pet Hospital in Cary?
The hospital is open Monday to Friday from 7:00 AM to 6:00 PM, Saturday 7:00 AM to 5:00 PM, and closed on Sundays and major holidays.
Does Banfield Pet Hospital Cary welcome LGBTQ customers and require appointments?
Yes, Banfield Cary is LGBTQ welcoming and requires appointments for veterinary services.
Are there nearby pet stores to Banfield Pet Hospital in Cary?
Yes, PetSmart and Four Paws Pet Sitting Services are nearby, providing convenient options for pet supplies and services before or after your veterinary visit.
What nearby dining options are available around Banfield Pet Hospital Cary?
Nearby dining includes Cappolla's Pizza & Grill, Baba Ghannouj Mediterranean Bistro, Buldaegi BBQ House, Hibachi Xpress, offering a variety of cuisines to enjoy after your pet's appointment.
What shopping options surround Banfield Pet Hospital Cary?
Nearby shopping includes USA Furniture Outlet, JOANN Fabric and Craft Stores, Fire House Casual Living Store, Cost Plus World Market, and World Market for a variety of home decor, crafts, and furniture needs.