Banner Elk Animal Hospital

Reviews

• BP

  beth pritz

  Aug 10, 2025
  1.0
  Did not have a good experience. Was told to bring all paperwork on dog with us. We gave our paperwork to the receptionist as soon as we got there. After waiting 45 minutes and getting ready to be seen, we were told we were missing the rabies info. As we tried to locate it we were then quizzed by the vet as to whether we were NC residents. When we told him we were not, we got a lecture on the laws of NC on dog vaccines. We have two Cavaliers that are our highest priority. Our dogs are always up to date, we had a mishap with finding the info. The vet was rude and condescending, especially after he asked if we were residents of nc. The only good thing is we left as we felt very uncomfortable at this point and we were very relieved that we did not let this vet handle our sweet dog Finnley. On to Boone to find a good vet!
• KC

  Kelsey Jean Conrad

  Jan 30, 2024
  5.0
  The whole office is kind and knowledgeable. I have been to a few vets over the course of my twenty years here and I am relieved to have found this place and these people.
• GS

  Granville Savidge

  Sep 5, 2020
  5.0
  Excellent experience. Dr Knowles performed a successful surgery on my senior pup. Support staff also excellent and caring. Being new to the area, I was so thankful to find this vet on the web no less.
• KO

  Kelsey Orr

  Nov 15, 2016
  1.0
  I chose this vet on a last minute whim for my cats possible UTI because of the short driving distance from my house. The receptionist at the front was wonderful and polite. The paperwork I filled out about my cat was short and to the point. But when I was seen by the vet, it was as if I was being judged because I was so young and obviously not someone that was going to be able to leave him a tip for his services. He showed NO compassion for my cat knowing that he was in pain and uncomfortable. He did not pet, talk to, or spend any extra time to try to soothe my cat. And on top of all that, he was explaining things to me as if I was some kind of idiot. The worst part is that rather than waiting until my cat had to urinate again to collect a urine sample, he took my cat in the back and catheterized him without asking my permission. And what shocked me more than anything was the treatment he was put on for his UTI. He gave me antibiotic pills and charged extra for wet food for urinary health. I have never heard or seen in any of my research that wet food is necessary to treat a urinary infection because antibiotics are the true treatment for this. In the end, I had to pay $119 for antibiotics for a urinary tract infection. I will not be a returning customer for this vet and will be switching back to my old vet, The Animal Hospital of Boone.

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