About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Asheville Airport Road provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
168 reviews
5 stars
107
4 stars
12
3 stars
14
2 stars
7
1 star
28
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their friendliness, compassion, and dedication to caring for pets.
Customer Service
There are numerous complaints about poor customer service, including difficulty reaching staff, rude interactions, and lack of follow-up.
Appointment Issues
Customers frequently reported challenges in scheduling appointments, long wait times, and issues with drop-off procedures.
Quality of Care
While many reviews highlighted excellent care for pets, some customers expressed concerns about the quality of care declining over time.
Pricing Transparency
Several customers noted issues with unexpected charges and lack of clarity regarding pricing for services.
- KHKimberly Helton6 days ago5.0Dr. Corley was incredible, caring, and very helpful. I was very impressed with everything about Banfield from the person working the front desk (I wish I knew her name because she was so sweet), the cleanliness of the place, and the care the Dr gave me and my puppy. Highly, highly recommend!!!!! Thank you so much Dr. Corley for your thoughtfulness, and taking such wonderful care of Andrew. We will be back!!
- ACAndrew CelwynOct 15, 20255.0Friendly staff. Took great care of my three dogs and helped us get our paperwork to move to the UK.
- CCChinaOct 2, 20255.0The staff at Banfield are excellent! They’re always doing a fabulous job by taking care of my dog with each visit! I appreciate them so much, if you ever need a place for your dog’s care, then choose Banfield Hospital. They are the absolute best!! ❤️
- BRBarkwells - The Dog Lovers' Vacation RetreatOct 2, 20255.0We consistently experience excellent customer service and care for our pups.
- IDIris DSep 5, 20255.0I brought my very scared and nervous cat for his vaccines. The vets were patient and very understanding. Thank you!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital - Asheville Airport Road offer?
They provide quality health and wellness care including routine vaccinations, microchipping, dental and surgical care, preventive care, nutrition advice, parasite control, spay/neuter, end of life care, and DNA testing.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and can refer to emergency hospitals if needed. During non-hospital hours, customers should contact a local emergency hospital.
Can I get veterinary care online from Banfield?
Yes. Clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support through Vet Chat™ on the Banfield app.
What are the operating hours of Banfield Pet Hospital?
Open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 8:30 AM to 3:30 PM. The hospital is closed on major holidays such as Christmas and New Year's Day.
How can I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online via their website or through the Banfield mobile app available on iOS and Android.
What payment options are available for the Optimum Wellness Plan at Banfield?
You can pay monthly through automatic withdrawals from your bank account or credit card or choose to pay in full at enrollment.
What nearby pet-related businesses can I visit along with Banfield Pet Hospital?
PetSmart and PetSmart Grooming are nearby pet stores and service providers, making it convenient for customers to shop for pet supplies and grooming before or after visiting Banfield.
Are there nearby retail stores close to Banfield where I can shop before or after my visit?
Yes, nearby stores include Ross Dress for Less, Marshalls, Michaels Stores, Big Lots, and World Market, allowing you to combine your veterinary visit with general shopping.
What automotive services are located near Banfield Pet Hospital?
Auto Pro, Eurospec Automotive Services Center, IR Auto Solutions, and HPTautosport are all nearby for auto repair, detailing, and parts, convenient if you need vehicle services while at or near Banfield.
Does Banfield Pet Hospital require appointments for visits?
Yes, appointments are required to ensure your pet receives timely and quality care.