Brand Certified
Banfield Pet Hospital
4.0(166 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
3 McKenna Rd, Arden, NC
28704, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(828) 681-0519
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Asheville Airport Road provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.0
166 reviews
5 stars
105
4 stars
12
3 stars
15
2 stars
7
1 star
27
What are people saying?
AI-generated from recent customer reviews
Quality of Care
Many customers praised the caring and compassionate treatment their pets received from the veterinarians and staff.
Customer Service
There were numerous complaints about poor communication, difficulty in scheduling appointments, and unresponsive staff.
Affordability
Several reviews highlighted the value of the wellness plans, making pet care more affordable for customers.
Staffing Issues
Multiple customers noted that the clinic appeared short-staffed, leading to delays and a rushed experience.
Mixed Experiences
While many customers had positive experiences, there were significant negative reviews regarding specific incidents of poor treatment and unprofessional behavior.
- SYSerhii YakymenkoJan 19, 20265.0Great!
- CPCaroline PearsonDec 17, 20255.0My kitty and I absolutely LOVE Banfield! When I got Hamburglar, he was in rough shape with worms, fleas, and an eye infection. They treated us both with kindness and care. When it turned out that my sweet Hammy needed his right eye removed due to corneal perforation, they were outstanding at providing us resources to help with funding. I have been treated amazingly there, and I couldn’t recommend this Banfield location more.
- JLJevona LivingstonNov 26, 20255.0Everyone is so caring and helpful. I am glad to have found them.
- KHKimberly HeltonNov 18, 20255.0Dr. Corley was incredible, caring, and very helpful. I was very impressed with everything about Banfield from the person working the front desk (I wish I knew her name because she was so sweet), the cleanliness of the place, and the care the Dr gave me and my puppy. Highly, highly recommend!!!!! Thank you so much Dr. Corley for your thoughtfulness, and taking such wonderful care of Andrew. We will be back!!
- ACAndrew CelwynOct 15, 20255.0Friendly staff. Took great care of my three dogs and helped us get our paperwork to move to the UK.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital - Asheville Airport Road offer?
They provide quality health and wellness care including routine vaccinations, microchipping, dental and surgical care, preventive care, nutrition advice, parasite control, spay/neuter, end of life care, and DNA testing.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and can refer to emergency hospitals if needed. During non-hospital hours, customers should contact a local emergency hospital.
Can I get veterinary care online from Banfield?
Yes. Clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support through Vet Chat™ on the Banfield app.
What are the operating hours of Banfield Pet Hospital?
Open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 8:30 AM to 3:30 PM. The hospital is closed on major holidays such as Christmas and New Year's Day.
How can I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online via their website or through the Banfield mobile app available on iOS and Android.
What payment options are available for the Optimum Wellness Plan at Banfield?
You can pay monthly through automatic withdrawals from your bank account or credit card or choose to pay in full at enrollment.
What nearby pet-related businesses can I visit along with Banfield Pet Hospital?
PetSmart and PetSmart Grooming are nearby pet stores and service providers, making it convenient for customers to shop for pet supplies and grooming before or after visiting Banfield.
Are there nearby retail stores close to Banfield where I can shop before or after my visit?
Yes, nearby stores include Ross Dress for Less, Marshalls, Michaels Stores, Big Lots, and World Market, allowing you to combine your veterinary visit with general shopping.
What automotive services are located near Banfield Pet Hospital?
Auto Pro, Eurospec Automotive Services Center, IR Auto Solutions, and HPTautosport are all nearby for auto repair, detailing, and parts, convenient if you need vehicle services while at or near Banfield.
Does Banfield Pet Hospital require appointments for visits?
Yes, appointments are required to ensure your pet receives timely and quality care.
Brand Certified Facts from Banfield Pet Hospital
Banfield Pet Hospital partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: