Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Apex provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.8
210 reviews
5 stars
125
4 stars
13
3 stars
14
2 stars
19
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with front desk staff, citing rudeness and lack of professionalism.
Communication Issues
Frequent complaints about long wait times for phone calls and lack of communication regarding appointments and pet care.
Quality of Care
Mixed reviews on the quality of veterinary care, with some customers expressing dissatisfaction with the thoroughness and professionalism of the veterinarians.
Wellness Plan Concerns
Customers expressed frustration with the wellness plan, citing difficulties in scheduling appointments and feeling that the plan did not provide adequate value.
Positive Staff Interactions
Despite negative experiences, some customers praised specific staff members for their kindness and care towards pets.
- RLrobert leeDec 5, 20251.0PUT YOU ON HOLD FOR 30 minutes. When needing record for clients. BAD SLOW SERVICE
- ADArun DobriyalNov 30, 20251.0First made me to wait for 20 mins on the call. You should listen to my phone convo. I asked if you guys are beaver creek, the woman said No. i asked her to tell me the address and she said 1031 beaver creek, there you go. Train your staff guys.
- AManita morganSep 15, 20255.0The front desk staff, nurses and Dr. Mason were amazing. Everyone took such great care of Goku. Thank you!
- CCCheryl CappolaSep 10, 20253.0I request a room rather than drop off because I live to far the vet used to come in and do all the shots and evaluation in the room. Now I sit alone in there for an hour while they take my dog in the back room
- NRNew York RenovationsAug 20, 20251.0Banfield wont let me out of my plan. Because of their service I ended up having to put my cat down at another location. I continued to call to get help for my cat and anytime they had her they would suggest drop off and not doing anything until 5 pm. I stressed on multiple occasions that my cat was backed up and needed something. They never helped with anything for her and even after 300 X-rays they didnt. The vet couldn't even read the X-rays smh. by this point my cat was so sick and weak. During this process the lady at the front desk told me something to purchase to help her go, NOT THE DOCtors, the receptionist!!!! by the time I got her to a new place I ended up with a massive bill and had to put my baby down. IM CANCELING MY CARD! YOU CAN SEND MY ACCOUNT INTO COLLECTIONS. you will still never see a dime from me. Had your doctors done what I asked or given me help that I PAID for, my cat would still be here. I went to the chat to cancel and was told I couldn't, not even for the cat that passed away. They still wanted me to bring my healthy other cat in for next round of shots. lol. Needless to say, I'll take the ding on my credit b/c I'll never again come back and you'll never get any money from me. Get better vets and get better front end staff b/c they clearly dont care and dont relay messages. the only person in that place is a nice woman that works the front desk that suggested something to help my baby. If she sees this, she will know who I am, and just know im thankful for you!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Apex offer?
Banfield Pet Hospital provides comprehensive veterinary care including preventive care, vaccinations, nutrition advice, parasite control, dental services, spay/neuter, microchipping, DNA testing, and end-of-life care.
Does Banfield Pet Hospital offer emergency veterinary services?
No, Banfield Pet Hospital does not provide emergency care. However, you can call during hospital hours for urgent care advice and possible referrals. For emergencies outside hospital hours, please contact your local emergency hospital.
What are the operating hours of Banfield Pet Hospital in Apex?
The hospital is open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and Sunday from 9:00 AM to 5:00 PM. It is closed on certain holidays such as Thanksgiving and Christmas.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via their website or use the Banfield app available on iOS and Android. Appointments are required for visits.
What is an Optimum Wellness Plan offered by Banfield?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, dental care, and consultations. They are not insurance but offer discounts on treatments and automatically renew yearly unless paid in full at enrollment.
Can I get online veterinary care through Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote pet care advice and triage support via Vet Chat™ on the Banfield app.
Is Banfield Pet Hospital in Apex LGBTQ friendly and do they require appointments?
Yes, Banfield Pet Hospital welcomes LGBTQ clients and requires appointments for all visits.
What nearby pet-related stores can I visit along with Banfield Pet Hospital?
Nearby PetSmart, a pet groomer and pet store, is conveniently located close to Banfield allowing you to shop or groom your pet before or after your vet visit.
Are there any nearby dining options near Banfield Pet Hospital?
Yes, there are several nearby dining options such as Firehouse Subs, Panera Bread, Qdoba Mexican Grill, Noodles & Company, and SipCha bubble tea and tea room, ideal for grabbing a meal or refreshment before or after your pet's appointment.
Which nearby services might be useful when visiting Banfield Pet Hospital?
Nearby services include OfficeMax for office supplies, Luxor Nail Spa for beauty needs, and UNC Urgent Care at Beaver Creek Commons for medical emergencies, providing convenience if you need to handle multiple errands in one trip.