Brand Certified
Banfield Pet Hospital
3.8(212 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
1031 Beaver Creek Commons Dr, Apex, NC
27502, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(919) 387-0954
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Apex provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
3.8
212 reviews
5 stars
126
4 stars
13
3 stars
15
2 stars
19
1 star
39
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Feedback on staff is mixed; while some customers praised the caring nature of the veterinary staff, many expressed frustration with the front desk's rudeness and lack of professionalism.
Communication Issues
Numerous reviews highlighted significant problems with communication, including long wait times on the phone, lack of follow-up, and unclear information regarding appointments and services.
Service Quality
Customers reported inconsistent service quality, with some experiencing thorough care while others faced issues like misdiagnoses, unnecessary procedures, and long wait times for appointments.
Wellness Plan Concerns
Many customers expressed dissatisfaction with the wellness plans, citing high costs and difficulties in accessing services, leading to a perception that the plans are not worth the investment.
Positive Experiences
Despite the negative feedback, several customers shared positive experiences, particularly regarding the care their pets received and the compassion shown by certain staff members.
- DYdeborah yatesJan 18, 20265.0Wow, I actually came to Banfield for help about 8 years ago when my dog was dying and I couldn’t get adequate assistance for med refills or any follow up support to provide a comfortable passing at the vet office we had used since he was a puppy. I know they need more space, but my vet is great. You have to evaluate the plans based on need. New puppy who would be spayed within the year; I saved all kinds of money. Have needed the plan for surgical procedures or an older pet in poor health who requires unexpected care. I agree the desk staff can change, but my vet doesn’t push expensive procedures. They do lead with cost information/ estimates so you aren’t shocked if you don’t have insurance. Most people aren’t used to paying out of pocket for medical procedures. The plans are a bit like insurance. Wait and talk to the vet if you aren’t sure. The care we have received for our 3 dogs has been good. Not planning on a change as long as Dr. Mason works there.Have had different techs, but they’ve all been caring. I’ve always been called to check on my pet after any procedure usually by both the desk and my vet. It’s not a perfect place, but no where is. Wait for a room if you have lots of questions and don’t feel comfortable dropping off. We do drop off for routine procedures. I think it’s supposed to make vaccines and routine testing easier if you’re working , have multiple pets or you’re really busy.
- RLrobert leeDec 5, 20251.0PUT YOU ON HOLD FOR 30 minutes. When needing record for clients. BAD SLOW SERVICE
- ADArun DobriyalNov 30, 20251.0First made me to wait for 20 mins on the call. You should listen to my phone convo. I asked if you guys are beaver creek, the woman said No. i asked her to tell me the address and she said 1031 beaver creek, there you go. Train your staff guys.
- AManita morganSep 15, 20255.0The front desk staff, nurses and Dr. Mason were amazing. Everyone took such great care of Goku. Thank you!
- CCCheryl CappolaSep 10, 20253.0I request a room rather than drop off because I live to far the vet used to come in and do all the shots and evaluation in the room. Now I sit alone in there for an hour while they take my dog in the back room
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Apex offer?
Banfield Pet Hospital provides comprehensive veterinary care including preventive care, vaccinations, nutrition advice, parasite control, dental services, spay/neuter, microchipping, DNA testing, and end-of-life care.
Does Banfield Pet Hospital offer emergency veterinary services?
No, Banfield Pet Hospital does not provide emergency care. However, you can call during hospital hours for urgent care advice and possible referrals. For emergencies outside hospital hours, please contact your local emergency hospital.
What are the operating hours of Banfield Pet Hospital in Apex?
The hospital is open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and Sunday from 9:00 AM to 5:00 PM. It is closed on certain holidays such as Thanksgiving and Christmas.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via their website or use the Banfield app available on iOS and Android. Appointments are required for visits.
What is an Optimum Wellness Plan offered by Banfield?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, dental care, and consultations. They are not insurance but offer discounts on treatments and automatically renew yearly unless paid in full at enrollment.
Can I get online veterinary care through Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote pet care advice and triage support via Vet Chat™ on the Banfield app.
Is Banfield Pet Hospital in Apex LGBTQ friendly and do they require appointments?
Yes, Banfield Pet Hospital welcomes LGBTQ clients and requires appointments for all visits.
What nearby pet-related stores can I visit along with Banfield Pet Hospital?
Nearby PetSmart, a pet groomer and pet store, is conveniently located close to Banfield allowing you to shop or groom your pet before or after your vet visit.
Are there any nearby dining options near Banfield Pet Hospital?
Yes, there are several nearby dining options such as Firehouse Subs, Panera Bread, Qdoba Mexican Grill, Noodles & Company, and SipCha bubble tea and tea room, ideal for grabbing a meal or refreshment before or after your pet's appointment.
Which nearby services might be useful when visiting Banfield Pet Hospital?
Nearby services include OfficeMax for office supplies, Luxor Nail Spa for beauty needs, and UNC Urgent Care at Beaver Creek Commons for medical emergencies, providing convenience if you need to handle multiple errands in one trip.
Brand Certified Facts from Banfield Pet Hospital
Banfield Pet Hospital partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: