Banfield Pet Hospital® - Bozeman provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
I have gone to multiple Banfield Pet Hospitals all over the country for the past 6 years. After many visits to this one it is by far the worst experiences time and time again that I’ve had.
On 12/26/20 I simply called to make sure my pets vaccines are up to date and asked her if she could email them to me, due to my landlord needing them every year.
She tells me to use the app or go online.
I explain to her the app hasn’t worked for me in the past but that others have emailed to me and that’s what I wanted.
She says they are up to date and asks for my address. I tell her I don’t want to update my address due to it changing all the time. She asks again so I have to reiterate myself. She goes silent and I ask if she is still there. She says yes she just can’t get past this part in the computer because I won’t update my address and tells me again that I can use the app or go online.
Finally she asks for my email. I give it to her. She says that I shouldn’t expect to get the email for 24 hours or maybe 2 days because they are so busy and only have 1 receptionist. Then proceeds to tell me again with a terrible attitude to just use the app or go online.
She wasn’t friendly, she wasn’t helpful, she showed a lack of interest in helping and just wanted to get the conversation over and kept pushing me when I had already explained to her multiple times that I didn’t want to do what she was suggesting.
Terrible customer service.
SH
Sam Haraldson
Oct 11, 2020
5.0
The staff is courteous and knowledgeable. The computer system at check-in and check-out is simple to follow and concise. The phone/text/email communications are helpful and informative.
LB
Lindsey Blaine
Sep 27, 2020
5.0
Thank you for having kind compassionate individuals at the front desk 🙏
JB
julie betts
Sep 22, 2019
5.0
I think everyone is great. They treat me and my pets well and they work with me knowing that I live over 3 hours away!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Bozeman?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM, and on Sunday from 8:00 AM to 5:00 PM. It is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, they can offer urgent care advice during hospital hours and provide referrals if necessary. For emergency care outside of hospital hours, please contact your local emergency hospital.
What preventive pet health care services does Banfield Pet Hospital offer?
Banfield Pet Hospital provides preventive care services including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep your pet healthy.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, diagnostics, nutritional and dental care consultations. They are not insurance but offer discounts on treatments and renew automatically each year unless paid in full.
How can I pay for an Optimum Wellness Plan at Banfield?
You can pay monthly through automatic withdrawals from your bank account or credit card, or choose to pay the full amount upfront when enrolling to spread the cost over 12 months.
What types of appointments does Banfield Pet Hospital offer?
Banfield offers in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and are contacted when ready, and virtual visits for Optimum Wellness Plan clients, providing care from home.
Is Banfield Pet Hospital located near any pet supply stores?
Yes, Banfield Pet Hospital in Bozeman is near PetSmart, which offers pet supplies and services, making it convenient to shop for your pet's needs before or after a veterinary visit.
What nearby places can help me with shipping or delivery services while visiting Banfield Pet Hospital?
There are UPS Access Point locations and UPS Alliance Shipping Partner locations nearby, offering courier, delivery, and vehicle shipping services that you can access while visiting Banfield Pet Hospital.
Are there any coffee shops or eateries close to Banfield Pet Hospital in Bozeman?
Yes, Starbucks and SNOWFOX restaurant are close to Banfield Pet Hospital, allowing you to grab a coffee or meal conveniently before or after your pet's appointment.
Does Banfield Pet Hospital offer remote general pet care advice?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
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