Petco

4.2
497 reviews

About

Pet StorePet supply storePetco
Visit your Madison Pet Store located at 175 Grandview Blvd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
175 Grandview Blvd, Madison, MS
39110-7595, United States

Hours

Reviews

4.2
476 reviews
5 stars
293
4 stars
85
3 stars
38
2 stars
14
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while many customers praised the helpfulness and friendliness of employees, there were several complaints about rude or unhelpful service.

Grooming Issues

Numerous reviews highlighted problems with grooming services, including long wait times, poor handling of pets, and unsatisfactory results.

Product Availability

Customers appreciated the variety of pet supplies available, but some reported issues with stock levels and misleading online availability.

Store Cleanliness

The store was generally noted as clean and well-organized, although some customers expressed concerns about the treatment of animals in the store.
  • LH
    Lauren Hicks
    5 days ago
    1.0
    This location just opened less than a month ago. It moved from Jackson to Madison. This is the second time I’ve tired to go in to grab a quick bag of food at 8:40 pm and the store is already closed. The store isn’t supposed to close until 9 pm so they are closing an entire 20 minutes early (possibly earlier but I just haven’t come at 8:30 pm yet). I understand not expecting customers to come in to shop 10 minutes till closing but locking the doors 20 minutes before closing isn’t appropriate and it is costing the company money. Tonight I tried to come in and several others were too but the doors were locked so early they lost business.
  • JG
    Jessica Ginn
    Dec 21, 2025
    5.0
    They help me get the two sweetest pets for my daughter. Even helped learn more about the pets to make sure they grow and stay healthy no matter what stage of life they are in.
  • RS
    Rebecca Renee (Google sucks)
    Dec 18, 2025
    3.0
    Had parakeets, hamsters , snakes, lizards, guinea pigs and lots of fish.
  • TN
    Ted Hutchins (None)
    Dec 15, 2025
    2.0
    While I shop frequently for dog food at this store, this was my 1st time scheduling a grooming for my dog. The service from the groomer was nice, but the grooming receptionist was rude. In addition, the amount was 15 dollars more than advertised. They charged 5.99 for the shampoo used and 10.99 for "shaving". When I asked the receptionist about the additional amount, she didn't look up or give an explanation. Will not go back for grooming again.
  • VL
    Vincent Liu
    Dec 10, 2025
    4.0
    The aquarium selection is clean.

Frequently Asked Questions About Petco

Does the Petco Madison location have a vet hospital?

Yes, Petco Madison has a full-service vet hospital.

Does Petco Madison offer vaccinations?

Yes, Petco Madison provides vaccinations.